Second line it support Work, Jobs in Rowley Regis, Wmd (with Salaries)

Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
12d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Electronics Technician (Night Shift)
Collins Aerospace —Birmingham
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Annual leave
- Employee assistance programme
IT Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Monday to Friday
- Hybrid work
- Work from home
4d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
IT Project Coordinator 12month FTC
Safran —Wolverhampton
- Full-time
- PMP
- Communication skills
- Annual leave
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
Production Controller M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
IT Infrastructure Network Engineer I
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
21h
IT Support Engineer
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- Overtime
- Communication skills
- Referral programme
1d
Tech Support - Cloud VDI
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Azure
12d
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
7d
Warranty Administrator
Rygor Auto —Kidderminster
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Health & wellbeing programme
- Annual leave
13d
Call Centre Operative
Corpay —Meriden
- Full-time
- Computer literacy
- Data entry
- Life insurance
Machinist M-F
Safran —Wolverhampton
- £45,164.53 a year
- Full-time
- Maintenance
- Continuous improvement
- Quality control
- Annual leave
Support Worker
GreenSquareAccord —Walsall
- £13.01 an hour
- 8 hour shift
- Annual leave
- Employee assistance programme
Quick apply

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Second Line IT Support Technician

Entanet
Telford

Quick apply

Job details

Full-time
£45,000 a year
12 days ago

Qualifications

Jira
Technical troubleshooting
ITIL Certification
Customer service
Computer hardware
Recruiting
SharePoint
Application support
SaaS
AI
Communication skills

Full job description

We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

The Second Line IT Support Technician provides support across the Entanet IT system estate, including M365, end-user devices, on and off-boarding support, and integrations and basic-level application support. You will be responsible for supporting up to 30 people who are predominately based from the Telford office or remote. You will manage the Telford office IT and networking environments. You will help onboard a Microsoft CSP and reseller for internal IT needs.

Key responsibilities

Provide end-user IT support across hardware, software, M365, connectivity and SaaS applications.
Maintain the IT asset register, device provisioning and onboarding/offboarding.
Provide service-desk functionality.
Maintain the IT Service Desk software (Jira Service Management)
Administer the M365 tenant and ongoing administration, including security, device management, SSO integrations, Teams, Sharepoint and Exclaimer signatures.
Deploy and manage Microsoft Copilot and other AI-powered self-service tools to help staff resolve common issues autonomously.
Manage the AI tooling licence estate (Copilot, Claude and similar) for all Entanet staff.
Help recruit and nurture an IT apprentice who will help support 1st line activities and the service desk.

About you

Experience & Knowledge

Strong Microsoft 365 administration and end-user support skills.
Experience providing service desk IT support functionality.
Experience of device provisioning, asset management and onboarding/offboarding.
Experience working with CSP and IT resellers.

Skills & Competencies

Excellent customer-service and communication skills.
Well-organised, able to manage a varied workload independently.
Practical problem-solving across hardware, software and connectivity.
Keen to deploy AI self-service tooling to reduce ticket volume.

It would be great if you have any of the following, but it's not essential:

Experience standing up an M365 tenant from scratch.
Experience managing a software/SaaS licence estate.
Exposure to Microsoft Copilot or comparable AI self-service tools.
Background supporting a business through separation or rapid change.

Qualifications

Relevant IT certification (e.g. Microsoft 365, ITIL Foundation) or equivalent experience.
Right to work in the UK.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

second line it support jobs in rowley regis, wmd

Second Line IT Support Technician

Network Engineer Field Operative & Help Desk Support

2nd Line Help/Service desk Engineer

IT Infrastructure Support Specialist

Electronics Technician (Night Shift)

IT Support Apprentice

Support Desk Engineer

Second Line IT Engineer

IT Project Coordinator 12month FTC

Service Desk Engineer

Production Controller M-F

IT Infrastructure Network Engineer I

IT Support Engineer

IT Support Engineer

Tech Support - Cloud VDI

Field Service Engineer

Warranty Administrator

Call Centre Operative

Machinist M-F

Support Worker

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We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

Key responsibilities

About you

Qualifications

What we offer

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