Customer service representative Work, Jobs in Royal Tunbridge Wells (with Salaries)

Customer Service Advisor
Mears Group —Tonbridge
- Up to £30,458.75 a year
- Monday to Friday
- Maintenance
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Warehouse Administrator & Customer Service Agent
zendbox —Paddock Wood
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Warehouse experience
Quick apply
Customer Service representative
Express and Global Ltd —Eastbourne
- From £28,000 a year
- Part-time
- Customer service
- Analysis skills
- Data entry
- Free parking
Quick apply
12h
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Customer Service & Operations Coordinator
Datta's Wholesale —Bromley
- From £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
9d
Customer Service & Sales Advisor
Stellantis &You —Croydon
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
Customer and Client Support Specialist
Hozah —Croydon
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
2d
Customer Service Assistant
PEAK MARKETING LIMITED —Maidstone
- £28,620.00 - £37,775.14 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Customer Service Advisor
Kier Group —Weald
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Flexible schedule
3d
Customer Support Assistant
SafeTag Tracking —Orpington
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
14d
Customer Service Coordinator
Fileder Filter Systems —Maidstone
- £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Representative
Just Group —Reigate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
Customer Service Assistant
World Duty Free Group —Gatwick Airport
- Part-time
- Sales
- Communication skills
Quick apply
Customer Experience Representative
Kurt J Lesker Company —St Leonards-on-Sea
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Customer Service
pelou —London Borough of Croydon
- £24,420.00 - £38,752.33 a year
- Full-time
- Bilingual
- Spanish
- Sales
Quick apply
14d
Customer Service Coordinator - FTC
Gunnebo Entrance Control —Maresfield
- £24,800 - £25,500 a year
- Temporary
- Hybrid work
- Hospitality
- Sales
- Customer service
Quick apply
1d
Sessional Call Centre Advisor
East Sussex College —Hastings
- £14.55 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
9d

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Customer Service Advisor

Mears Group -
Tonbridge

Apply Now

Job details

Permanent
Up to £30,458.75 a year
4 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

GCSE
Maintenance
Organisational skills
NVQ
Communication skills

Full job description

Annual salary: up to £30,458.75

REQ0038750

Contract Type:

Permanent

Business Area:

Call centre

Location:

Tonbridge

Annual salary: up to £30,458.75

Customer Service Advisor
Location: Tonbridge
Salary: £30,458.75per annum
Hours: 42.5 hours per week (Monday–Friday, 8am–5pm)
Contract: Permanent

About the Role:

As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, complaints, and general enquiries. You will manage both telephone and email communications, raise and update jobs, and liaise with clients, suppliers, and subcontractors to ensure issues are resolved efficiently and professionally.

A key part of the role involves handling customer complaints with empathy and care, ensuring concerns are acknowledged, investigated, and resolved in line with service standards. You will also carry out a range of administrative tasks, including ordering materials, updating systems, supporting scheduling activities, and completing follow‑ups. Strong organisational skills, attention to detail, and the ability to remain calm and professional in a fast‑paced environment are essential.

Duties/Role Criteria:

Resolve customer queries, diagnose issues, and process service requests accurately and efficiently
Handle customer complaints professionally and empathetically, ensuring timely resolution and appropriate escalation where required
Use bespoke systems to log, manage, and update customer interactions and complaint records
Provide administrative support across Customer Service and Communications functions
Meet service level agreements, complaint response times, and performance targets
Build and maintain positive working relationships with colleagues, clients, and contractors
Take ownership of customer issues through to resolution, managing expectations throughout
Create customer satisfaction by delivering a high‑quality, responsive service
Communicate confidently with strong interpersonal and listening skills
Remain calm under pressure with excellent attention to detail
Be adaptable, empathetic, and customer‑focused in approach
Confidently use multiple systems while managing a varied workload
Demonstrate a passion for making a positive difference within diverse communities
Show strong written and verbal communication skills
Have basic knowledge of housing maintenance and call centre environments (desirable but not essential)
Hold an NVQ or GCSE (pass) in Maths and English

Benefits we can offer you:

25 days annual leave plus bank holidays
Access to an Employee Assistance Programme, including counselling support
Annual Mears Fun Day – a company‑wide event to thank employees for their hard work
Volunteering Leave – paid time to support community initiatives in line with our social value commitment
Staff perks through Mears Rewards, including discounts on groceries, holidays, eye tests, Share Save scheme, and more
Family‑friendly policies

All roles require the right to work in the UK. Please note that Mears does not currently offer visa sponsorship.
Appointments are subject to relevant background, identity, and security checks prior to employment.

Apply or to discuss your application further; contact:

Francesca Swan ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

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