Call centre Work, Jobs in Royston, Hertfordshire (with Salaries)

Better at Home Call Handler – (Friday & Saturday)
Watford & Three Rivers Trust —Hertford
- £13.09 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
11d
Telemarketing & appointment setter (Part Time)
AWS Tel Sec Ltd —Luton
- £15 an hour
- Part-time
- Microsoft Excel
- Salesforce
- AWS
Quick apply
12d
Contact Centre Agent
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
12d
Telesales Consultant – £40k-£80k OTE
Robust IT —Harlow
- £37,401.53 - £93,543.49 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Employee discount
Quick apply
Contact Centre Agent
UCFS Europe Company —Biggleswade
- Customer service
- English
- Microsoft Office
Quick apply
Telesales / Business Developer
Howdens Joinery Co. —Saffron Walden
- Full-time
- Sales
- Annual leave
- Employee discount
2d
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Child Contact Centre Staff Member
Bubba's Contact Centre —Letchworth
- £14.50 an hour
- Part-time
- Microsoft Word
- Childcare
- Microsoft Outlook
Quick apply
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Sales Trainer - Contact Centre
Higher Ed Partners (UK) LTD —St Albans
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
6d
Telephone Sales Executive
Raja Pack UK —Bedford
- £28,000 - £30,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Free parking
Quick apply
4d
Telesales Executive
Step Change Outsourcing —Stevenage
- £25,610.65 - £30,000.00 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
IT Executive
Step Change Outsourcing —Stevenage
- £30,000 a year
- Full-time
- SQL
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Call Centre Sales Advisor
Timepieces International —Potters Bar
- £25,000 - £32,000 a year
- 12 hour shift
- CRM software
- Salesforce
- No experience needed
- Free parking
- Store discount
Quick apply
Hire Desk Sales Advisor
Star Platforms Ltd —Dunstable
- Full-time
- Sales
- Customer service
- Basic maths
- Free parking
Quick apply
10d
Telesales Executive
Techne Solutions Ltd —St Albans
- £30,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
2d
Sales Course Advisor (No cold calling)
Robust IT —Harlow
- £27,500 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Free parking
- Employee discount
Quick apply
Customer Experience Team Assistant
London Drainage Facilities (LDF) —Ongar
- £23,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Parts Sales Executive
Vindis Group —Cambridge
- £29,000 a year
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount

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call centre jobs near royston, hertfordshire

Better at Home Call Handler – (Friday & Saturday)

Watford & Three Rivers Trust -
Hertford

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Job details

Fixed term contract
£13.09 an hour
11 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Administrative experience
Numeracy
Organisational skills
SharePoint
Communication skills
Time management

Full job description

Hertfordshire Hospital and Community Navigation Service

Job Description

Job Title/ position

Better at Home Call Handler (Friday & Saturday)

Host

Age UK Hertfordshire (AUKH)

Location

Home based

Hours

14 Hours

Salary

Hourly rate: £13.09

Contract

Fixed Term to 31st March 2027 - Immediate Start

Reports to

Better at Home Team Leader

Please do not apply if you have submitted an application in the past 12 months.

Although the role is home based, occasional travel will be required in Hertfordshire for meetings and staff days. The Induction will also be face to face in Watford for a full day.

Commissioned by Hertfordshire County Council, the Hospital & Community Navigation Service is comprised of five voluntary organisations who have formed a partnership to bring together Hertfordshires Community Navigation and Hospital Discharge Services.

Main purpose of the post:

The Better at Home Team has been set up to support the Acute Trusts manage hospital discharges as well as waiting lists via a wellbeing telephone call. The two projects are Pathway 0 50-65s and Pathway 0 over 65s.

Pathway 0 supports a cohort of patients focusing on a) telephone follow up to patients discharged on pathway zero and b) 2 weeks wraparound care for patients on other pathways who need non-clinical help to build resilience once home, again utilising the support available in the community to reduce readmissions.

Job Summary:

The Better at Home team are supplied with a daily hospital patient discharge list. The call list is divided up equally, and you are allocated several patients which you then contact via telephone. From your initial conversation, you will discuss any issues they are facing and recognise if the patient needs further help. If so, you then refer the patient to Herts Help, who will then set up support and services where necessary.

Responsibilities and duties:

Contacting via telephone, discharged patients, from the following hospitals: Watford General, Princess Alexandra & Lister.
Completing spreadsheet patient information, on Microsoft Excel, via SharePoint.
To identify what support the discharged patient may need, to help them settle back into their home safely and securely.
Referring the patient into Herts Help for further support and services to be set up, such as Meals-on-wheels, mobility aids, shopping & medication collection or delivery, cleaning & laundry, key safes or handy man jobs, befriending or bereavement support, assistances with paperwork or technology, etc.
Complete general admin duties, such as manage emails, case studies and Staff report.
Be proficient in using Microsoft packages: Outlook, Teams, Word, Excel, SharePoint.
Complete case studies, 2 per quarter.
Daily contact & communication with colleagues online via Microsoft Teams.
To liaise, when necessary, with Community Link Workers, Personal Assistants and Floating Support Workers
To adhere to all regulatory and statutory obligations and AUKHs policies, procedures, and guidelines.
To actively market AUKH, and promote a positive, personal, and professional profile, ensuring the good reputation of AUKH always.
Complete other hospital call lists, as and when needed by HCNS/Herts Help.
When making calls, being able to recognise the following:
- Protect the confidentiality of all information relating to the client and not divulge information to anyone who is not authorised to receive it.
- To promptly report to the office of any issues concerning the care, support, well-being or behaviour of the client and update records accordingly.
- To recognise the signs of abuse and immediately report abuse or suspected abuse to your line manager or if not available a Senior Manager.
- To report any complaints to the office.
To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery.
Attend and participate in occasional team meetings and any other relevant meetings.
To attend in house and external training pertinent to the role.
To aim to ensure everyone has equal treatment and equal access to services.
Any other duties requested by your line manager which are within the scope of the post.

PERSON SPECIFICATION

Knowledge & Skills

The appointed person must demonstrate and maintain the following knowledge, skills and attributes.
Good understanding of health and wellbeing and the issues facing adult care and the NHS.
Good knowledge of the voluntary, statutory and business sectors in Hertfordshire.
Familiarity with good practice around data security, privacy and confidentiality.
Excellent written and verbal communication, including effective listening and questioning to clarify and interpret expectations, needs and requirements.
Excellent telephone manner and communication.
Fluent in English language.
Excellent administrative and ICT skills, with knowledge of MS Office packages.
Good numeracy, a good grasp of statistics and experience of using spreadsheets.
Excellent organisational and time management skills.
Being able to work independently and manage your time effectively
Competent and confident using a laptop & mobile phone
To be self-motivated, being able to work in a team, and alone.
Attributes
Commitment to improving health outcomes for older and vulnerable people.
Ability to maintain upmost confidentiality and discretion.
Willingness to contribute to broader community initiatives.
Adherence to the highest professional and ethical standards.
Confident with technology and with non-technical systems.
Confident, efficient, and professional.
Be respectful, honest, and trustworthy.
Flexible, committed, and proactive.
Other Information
7-hour day. 09:00 start time
To be able to collect ICT equipment from Watford Head Office on start date
Weekend working required.
Company laptop provided.
20 days annual leave, pro-rata - plus bank holidays. (20 days A/L is for full time post so part time will be pro-rata)
Working from home. (However, if you prefer to work in the office, this is permitted, & you also have the option to do a combination).
Reporting to Better at Home Team Manager.
Automatically enrolled into the pension scheme.

Additional Information

Full Driving Licence and Access to a Vehicle for work purposes is required for this role.

Disclosure and Barring Service Check: An enhanced DBS disclosure will be required for this post.

Confidentiality: Attention is drawn to the confidential aspects of this job and personable responsibility and liability under the Data Protection Act 1998.

Health & Safety: The post holder is required to take reasonable care of their own health and safety and that of other people who may be affected by their acts or omissions at work and to ensure that statutory regulations, service policies, codes of practice and safety rules are adhered to.

Equality and Diversity Policy Statement: We believe that equality for all is a basic human right and actively oppose all forms of unlawful and unfair discrimination. We celebrate the diversity of society and are striving to promote and reflect that diversity within this service.

Staff may not unreasonably refuse a request to undertake any task which is appropriate to their level for which they have the necessary skills and / or experience. Any resulting change to their objectives and priorities will be discussed and confirmed with their line manager.

Appointment to this position is subject to satisfactory references.

Apply Now

Refine Your Search

call centre jobs in royston, hertfordshire

Better at Home Call Handler – (Friday & Saturday)

Telemarketing & appointment setter (Part Time)

Contact Centre Agent

Telesales Consultant – £40k-£80k OTE

Contact Centre Agent

Telesales / Business Developer

Customer Experience Executive

Child Contact Centre Staff Member

Customer Service Advisor

Sales Trainer - Contact Centre

Telephone Sales Executive

Telesales Executive

IT Executive

JUNIOR SALES CONSULTANT

Call Centre Sales Advisor

Hire Desk Sales Advisor

Telesales Executive

Sales Course Advisor (No cold calling)

Customer Experience Team Assistant

Parts Sales Executive

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