Customer experience manager Work, Jobs in Royston, Hrt (with Salaries)

Loyalty Manager
Hotel Chocolat —Royston
- Hospitality
- Analysis skills
- Project management
9d
Branch Manager
Screwfix —Royston
- Up to £36,500 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Cacao Transformation Program Manager
Hotel Chocolat —Royston
- Hybrid work
- Hospitality
- Hotel
- IT
- Employee discount
3d
Tenant Care Advisor
ista Energy Solutions Limited —Cambridge
- Up to £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
12d
Operations Manager
BaxterStorey UK —Saffron Walden
- £60,000 - £65,000 a year
- Full-time
- Hospitality
- Customer service
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
Parking Services Manager
North Hertfordshire District Council —Letchworth
- £49,256 - £57,142 a year
- Hybrid work
- Project management
- Contracts
- Leadership
- Flexible schedule
Customer Experience Manager
Sainsbury's —Luton
- £32,700 a year
- Management
- Leadership
- Employee discount
3d
Subcontract Manager
Lockheed Martin Corporation —Ampthill
- £49,000 - £61,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Customer Delivery Driver - Royston Extra
Tesco UK —Royston
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
5d
Operations Controller(OOH)
CitySprint —Letchworth
- £26,757 - £29,345 a year
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
11d
Customer and Trading Manager - Convenience
Sainsbury's —Trumpington
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Operations Group Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £65,350 a year
- Hybrid work
- English
- Leadership
- Communication skills
- Annual leave
8d
Wholesale Operations Manager
Lily Jeans Apparel & Manufacturing Ltd —Cambridge
- £3,700 - £5,000 a month
- Full-time
- In-person
- Sick pay
Quick apply
6d
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £40,000 - £45,000 a year
- Hybrid work
- Maintenance
- Travel
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Property Manager
Fusion Lets Limited —Luton
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- IT
Quick apply
10d
Services Project Manager
Siemens —Cambridge
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Property Manager - Experienced
Management Company Services Ltd —Hertford
- Up to £47,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Work from home
Quick apply
General Manager – Eddie's Doggy Daycare
Eddies Doggy Daycare Ltd —Broxbourne
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
12d
Sampling Scheduler - Part Time
Anglian Water Services Ltd —Huntingdon
- £11,648 a year
- Part-time
- Hybrid work
- IT
- Annual leave
9d
Pre-Construction Manager
NicholsonSTS —Bassingbourn
- 8 hour shift
- Sales
- Analysis skills
- Communication skills
- Free parking
- Work from home
Quick apply

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customer experience manager jobs near royston, hrt

Loyalty Manager

Hotel Chocolat -
Royston

Apply Now

Job details

Fixed term contract
9 days ago

Qualifications

Hospitality
Analysis skills
Project management
Organisational skills
Communication skills

Full job description

Job Introduction

We’re looking for a Loyalty Manager on a 6-month contract to lead the transformation of our VIP.ME programme into a best-in-class loyalty and rewards membership proposition. This is a high-impact role where you will shape strategy, deliver innovation, and drive meaningful customer engagement that increases customer lifetime value.

You will play a pivotal role in building a programme that attracts, engages, and retains customers, while delivering strong commercial outcomes. Working across multiple teams, you’ll combine creativity, commercial thinking, and strong collaboration skills to bring the VIP.ME vision to life.

About the Role

As Loyalty Manager, you will own the development and execution of our loyalty strategy, leading the evolution of VIP.ME across all customer touchpoints. You’ll partner with internal teams and external providers to deliver a seamless, data-driven and engaging loyalty experience.

This role sits at the intersection of marketing, digital, retail, CRM, and technology, requiring strong stakeholder management and the ability to influence across the business.

Key Responsibilities

Loyalty Strategy & Transformation

Lead the end-to-end development and delivery of the VIP.ME loyalty programme
Define the loyalty proposition, including earn-and-burn mechanics and reward structures aligned to commercial goals
Design and optimise customer journeys across acquisition, onboarding, engagement, and retention
Ensure successful integration of loyalty platforms with internal systems and customer touchpoints
Collaborate cross-functionally to ensure operational and commercial viability of the programme

Customer Engagement & Campaigns

Develop and deliver a calendar of loyalty campaigns and communications
Partner with CRM, Marketing Planning, and Trade teams to integrate loyalty into wider campaigns
Create compelling, data-led customer propositions to drive acquisition, frequency, and retention
Work with creative, digital, and agency partners to deliver impactful go-to-market activity

Platform & Technology Management

Manage the relationship with the loyalty platform provider
Work closely with technology teams to ensure performance, governance, and ongoing development
Influence the product roadmap to maximise platform capability
Oversee budgets, contracts, and vendor relationships

Performance & Reporting

Define and manage a robust measurement framework for loyalty activity
Analyse performance against key KPIs including engagement, CLTV, and conversion metrics
Deliver regular reporting and insights to senior stakeholders
Lead post-campaign reviews and embed learnings into future activity

About You

Essential Experience

Experience working within or managing a loyalty, membership, or customer retention programme
Strong commercial acumen with experience building business cases and driving ROI
Excellent communication skills and proven cross-functional collaboration

Desirable Experience

Experience with loyalty or CRM platforms
Background in retail, hospitality, leisure, or subscription-based businesses
Strong analytical and reporting skills
Experience delivering integrated marketing campaigns
Strong project management and organisational skills
Experience influencing senior stakeholders and leading initiatives in fast-paced environments

Personal Attributes

You are:

A proactive self-starter who embraces change and drives improvement
A confident communicator who adapts style to different audiences
Highly collaborative and able to build strong cross-functional relationships
A strong decision-maker who balances data, insight, and commercial impact
Inclusive, engaging, and committed to building a positive team culture
Motivated by delivering results and inspiring others to do the same

Apply Now

Refine Your Search

customer experience manager jobs in royston, hrt

Loyalty Manager

Branch Manager

Cacao Transformation Program Manager

Tenant Care Advisor

Operations Manager

Parking Services Manager