Chief risk officer Work, Jobs in Rugby, War (with Salaries)

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- Full-time
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- Bachelor's degree
- Employee assistance programme
Quick apply
11d
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- Monday to Friday
- In-person
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- Annual leave
- Employee assistance programme
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Chief Operating Officer (COO)

Willows Health
Leicester

Quick apply

Job details

Full-time
11 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Management
GCSE
Primary care
Supervising experience
Bachelor's degree
Leadership

Full job description

A rare COO opportunity at the heart of NHS primary care, in one of the UK's most forward-thinking general practice organisations.

Willows Health is appointing its next Chief Operating Officer. We're 12 GP practices, 75,000+ patients, and one of the largest providers of NHS primary care in the East Midlands - with a digital-first patient access model, AI-enabled triage through SystmConnect, a growing Urgent Care Service, and our own training academy.

We're open to exceptional operators from all backgrounds - but a working knowledge of the NHS and primary care settings is a requirement, not a preference. We deliver NHS care, at scale, every day, and we need a leader who already understands the world we operate in.

This isn't a caretaker role. It's a builder's role.

Why this role is unusual:

- A 12-month handover with our outgoing COO before they retire - a genuine induction, not a sink-or-swim

- Direct seat on the Executive Board, reporting to the Chair

- Full operational accountability across all 12 sites

- The chance to shape how NHS primary care is delivered for 75,000+ patients

- A digitally fluent executive team that thinks in dashboards, AI tools, and operating models

- "Good" CQC rating, growing organisation, strong board support

What you'll own:

- End-to-end operational leadership across 12 NHS practice sites

- CQC compliance and integrated operational governance

- Senior management and site leadership team development

- Digital transformation programmes - telephony, patient access, AI-enabled triage (SystmConnect), patient communication

- Workforce planning, including ARRS and multi-disciplinary teams

- Board-level reporting, risk management, and operational assurance

- Stakeholder relationships with the ICB, PCNs, NHSE, and CQC

What we're looking for:

You'll bring substantial senior operational leadership experience from a complex, regulated, multi-site environment. That might be primary care, an NHS provider, regulated public services, or a comparably complex service organisation - we value fresh thinking.

What's non-negotiable is a working knowledge of the NHS and primary care: how general practice operates, the relationships that make the system move (ICBs, PCNs, NHSE, CQC), and the operational rhythm of delivering patient care at scale.

You'll be:

- Confident in the operational realities of NHS primary care

- Digitally fluent across modern primary care platforms, BI dashboards, and AI-supported productivity tools

- Forward-thinking and energised by transformation, not just maintenance

- Decisive and accountable, able to operate with high autonomy

- Collaborative and enabling - leading through others, not around them

- Genuinely values-aligned - patient-first, evidence-led, kind, and people-centred

The package:

- Very competitive executive salary, dependent on experience

- Full-time, permanent

- Multi-site Leicestershire base (regular travel between sites)

- EAP, Pension

Work Location: In person

Quick apply

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