customer service manager Work, Jobs in rugby (with Salaries)

Assistant Manager - Daventry
BoyleSports —Daventry
- £13.20 an hour
Quick apply
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
16h
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Team Leader
Card Factory —Northampton
- £13 an hour
- Leadership
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Lead Service Delivery Manager - UK Marine Commercial
GE Vernova —Rugby
- Full-time
- Hybrid work
1d
Jaguar Land Rover Business Manager
Sytner Group —Northampton
- Weekend availability
- Sales
- Accounting
- Retail sales
Deputy Banqueting Manager
Bourton Hall Ltd —Rugby
- £27,040 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
Customer Service Manager
Welcome Break —Warwick
- Up to £36,000 a year
- Management
- Customer service
- Free parking
- Employee discount
8d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Customer Care
BarrattDevelopments —Northampton
- Customer service
Customer Support Manager
SF-Partner Hiredonline —Whoberley
- £40,000 a year
- Remote
- Customer service
- Analysis skills
- Continuous improvement
12d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Assistant Manager
Starbucks —Stoneleigh
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
7d
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
12h
Store Manager
Cotton Traders —Rugby
- £13.71 an hour
- Full-time
- Employee discount
Quick apply
9h
Store Manager
Specsavers —Daventry
- From £35,000 a year
- Full-time
- Management
- Annual leave
- Employee discount
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply

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Assistant Manager - Daventry

BoyleSports -
Daventry

Quick apply

Job details

£13.20 an hour

Qualifications

Assistant manager experience

Full job description

Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Daventry

Role Purpose and Key Responsibilities:

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Key Responsibilities

Support the Shop Manager with the day-to-day running of the shop and the shop team.
In the absence of the Shop Manager, lead from the front in managing the operation and

running of the Shop and the Shop team, including being responsible for:

o Opening and closing the shop

o Managing and guiding the Shop Team

o Cash management procedures

o Managing and utilizing the company Time and Attendance system whilst ensuring

adherence from the Shop Team with using the system

Leading by example and drive your team to keep and maintain shop presentation

standards.

Be a clear communicator by actively encouraging your colleagues to share ideas on how

things can be improved and done better.

Stay focused on the results of the Shop to help identify opportunities with the ability to

get your team working to high standards together.

Responsible for providing outstanding customer experience for customers.
Educating and guiding your team to be able to deliver excellent customer service
Accept bets as per procedure, accurately taking and processing customer bets through

multiple channels which include but are not limited to betting terminals and in shop

transactions through the EPOS System in timely manner.

To act as a Brand Ambassador including introducing customers to the multi-channel/digital

journey.

Ensure the Shop adheres to all operational procedures, including cash management and

security procedures.

Adhere to Social Responsibility duties.

Knowledge, Skills and Experience

Essential Skills and Experience

Ability to confidently lead a team and inspire others
Ability to build excellent working relationships with colleagues
Operate with trust and integrity and be an excellent role model for others
Excellent communicator with the ability to provide clear guidance and feedback to others

(team members and customers)

Be adaptable to different situations with the ability to lead from the front in bringing new

ideas forward

Ability to problem solve and think creatively
Energy and drive to constantly develop yourself and others
Customer service focused
An enthusiastic people person
A keen interest in Sporting industry/events and being confident to build rapport and

relationships with customers

Ambitious and driven to progress within the company
To promote the company brand and be results focused get your team working to a high

standard together

Desirable Skills and Experience

1 year Assistant Manager/Supervisor Retail experience.
Industry experience is welcomed but not essential as full training provided to expand your

knowledge base on all things sport and betting related

Quick apply

Refine Your Search

customer service manager jobs in rugby

Assistant Manager - Daventry

Customer Service Team Manager

Service Delivery Manager

Business Support Administration Manager

Team Leader

Key Account Director

Lead Service Delivery Manager - UK Marine Commercial

Jaguar Land Rover Business Manager

Deputy Banqueting Manager