Build-A-Bear Workshop, Inc. is the leading and only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience. Founded in 1997, the company currently operates more than 400 Build-A-Bear Workshop® stores worldwide, including company-owned stores in the United States, Puerto Rico, Canada, United Kingdom, the Republic of Ireland. We are proud to have been recognised as a Times "Top 100 Best Companies to Work For®" for 3 years.
The Operations Administrator provides essential administrative and operational support to the Operations team, ensuring the efficient coordination of processes, reporting, and communication across stores and head office functions. The role plays a key part in maintaining operational standards, supporting store requirements, and ensuring timely and accurate information flow.
This position focuses on communication coordination, content management, and administrative support, working closely with Operations, Marketing, Web, IT, and third-party partners. The Operations Administrator is responsible for maintaining accuracy, consistency, and alignment of all business communications.
Responsibilities:
- Provide day-to-day administrative support to the Operations team
- Support store operations by liaising with internal departments and external partners
- Assist in coordinating operational activities and resolving queries from stores/ partners
- Collation and distribution of operational updates and communications
- Support with the delivery of weekly store communication
- Support systems such as StoreForce, reporting tools, and internal platforms
- Maintain accurate records, databases, and documentation
- Ensure timely submission and tracking of key operational data
- Support the operations team when required with maintenance tickets and follow up
- Provide general administrative support including scheduling, documentation, meeting coordination and office mail outs
- Any other reasonable request made by the Senior Operations Manager or Leadership Team
Required Qualifications:
- 2 years of experience working in the retail market
- Competence in Microsoft Office (Word, Excel, PowerPoint, Teams) and SharePoint
Behavioural Traits for Success:
- An innovative thinker who is undaunted by failure
- Objective approach to problems and obstacles with the confidence to solve them in rapidly changing circumstances
- Comfortable making rapid decisions in ambiguous situations
- Able to add value across functions with partners at multiple levels
- Models personal and professional integrity, with a powerful, motivational work ethic
- Excellent verbal and written communications skills
- Highly organized and planful, flexible and adaptable
Working Environment:
- UK Corporate Office is located in Slough; occasional travel may be required to both the UK & Ireland stores
- Hybrid working is available in line with the company office working policy (3 days per week in the office with, Mon/Fri available to WFH)
Your performance will be measured on:
Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
- Achieving department/ personal goals and objectives
- Embodying Build-A-Bear’s core values
- Decision-making, judgment, and execution
- Accuracy and timeliness of reporting and administration
- Responsiveness to store and operational queries
- Quality and consistency of communication outputs
- Ability to foster team collaboration, communication, and performance
- Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
