1st line support Work, Jobs in runcorn, chs (with Salaries)

1st Line Technical Support
Community Integrated Care —Widnes
- £24,852 - £25,654 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
5d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
4d
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
IT Support Engineer
Obsidian Networks Ltd —Chester
- £23,000 - £32,000 a year
- Full-time
- Customer service
- Linux
- Free parking
Quick apply
3d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
IT Support Technician
MyCardium AI —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Microsoft Access
- Windows
- Computer networking
- Life insurance
Quick apply
5d
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
8d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
1d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
18h
Technology Support Technician - Brio Northgate
Brio Leisure —Chester
- £27,254 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave
Loss Prevention Support Officer - Fixed Term
Merseyrail —Liverpool
- £29,820 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Travel
- Employee discount
Quick apply
3d
Assistant IT Manager
Rhino Products Ltd —Ellesmere Port
- From £35,000 a year
- Azure
- ERP systems
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
School Operations Officer
Compass Schools —Newton-le-Willows
- £22,495.13 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Engineer
Scorpion Automotive —Chorley
- £38,000 a year
- Full-time
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
Quick apply
4d
Programme Administration Officer
Right to Succeed —Liverpool
- £26,650 - £28,821 a year
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Travel
- Work from home
Quick apply
11d
EYFS/KS1 Teacher
Halton Borough Council —Halton
- £37,101 a year
- Full-time
- School
2d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS

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1st Line Technical Support

Community Integrated Care -
Widnes

Quick apply

Job details

Permanent | Full-time
£24,852 - £25,654 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Outlook
Microsoft Office
IT support
Computer networking
IT
Active Directory
Help desk

Full job description

What makes Community Integrated Care a great place to work:

Help keep a national charity connected – every single day

At Community Integrated Care, technology plays a vital role in enabling our colleagues to deliver life‑changing support to people across the UK. We’re now looking for a 1st Line Technical Support Officer to join our IT Helpdesk team and be the first point of contact for our users nationwide.

If you’re passionate about IT, enjoy solving problems, and take pride in delivering excellent customer service, this is a fantastic opportunity to make a real difference in a values‑led organisation.

This is a full time permanent office based role so our ideal candidate will be based within an hours commute of Widnes however upon completion of the probation period a hybrid working model is available.

What is "The Deal" for you?

Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments (this will be offered upon completion of the probation period).
Pension: contributory pension scheme
Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

Who you’ll be supporting & more about the role:

As a 1st Line Technical Support Officer, you’ll provide professional, responsive technical support to colleagues across Community Integrated Care. You’ll diagnose and resolve IT issues across hardware, software and systems, ensuring disruption is kept to an absolute minimum and our teams can stay focused on delivering great care.

This is a varied, hands‑on role where no two days are the same – from answering helpdesk calls and setting up new equipment, to supporting Office 365, Active Directory and line‑of‑business applications.

In this varied role, you will:

Acting as the first point of contact for all IT queries via phone, email and the IT Helpdesk
Troubleshooting and resolving hardware, software, networking and user access issues
Logging, updating and fully documenting all tickets on the IT Helpdesk system
Setting up and configuring new equipment, user accounts and profiles
Supporting users with Office 365, Windows, Outlook, Teams and telephony systems
Maintaining accurate asset records to support IT compliance and governance
Providing excellent customer service and clear technical guidance to colleagues
Escalating complex issues to 2nd Line Support or the IT Helpdesk Manager when required
Liaising with external support providers where issues cannot be resolved in‑house
Supporting IT data reporting, highlighting trends, risks and potential issues

Your values:

Our ideal candidate:

We’re looking for a proactive, customer‑focused IT professional who enjoys working as part of a collaborative team.

You’ll ideally have:

Relevant 1st Line IT support experience, ideally in a multi‑site environment
A technical certification or IT‑related qualification
Strong working knowledge of Windows, Office 365 and basic networking
Experience using an IT Helpdesk system
Confidence supporting and troubleshooting PCs, printers and peripherals

It would be great if you also have experience with:

RDS or thin client environments
User management using Entra or Active Directory
Remote support tools and networked printing

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Quick apply

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