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Final Mile Manager

Evri -
Runcorn

Apply Now

Job details

Permanent
£40,000 a year
9 days ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

Logistics
Cost control
Leadership
Communication skills

Full job description

Final Mile Manager

Vacancy Salary

£40,000

Vacancy Location

Runcorn

This is a permanent, full time vacancy that will close in 5 days at 23:59 BST.

The Vacancy

Final Mile Manager – Evri Premium

Location: Runcorn
Shift: 45 Hours per week, Mon - Fri between 5am - 8pm

Join the UK’s Premier Parcel Delivery Company

At Evri Premium, we’re looking for a driven and results-focused Final Mile Manager to lead our depot operation and deliver outstanding service to our customers.

This is a key leadership role where you’ll take full ownership of final mile performance—managing teams, engaging couriers, and ensuring every parcel completes its journey efficiently and on time.

About the Role

As Final Mile Manager, you will be responsible for the end-to-end delivery performance of the depot, ensuring operational excellence, cost control, and a first-class customer experience.

You’ll lead both employed teams and self-employed courier networks, driving engagement, performance, and continuous improvement across a fast-paced 6-day operation.

Key Responsibilities

Depot Performance & Leadership

Take full accountability for depot performance, KPIs, and customer satisfaction
Lead, coach, and develop operational teams and delivery drivers
Build a high-performance culture focused on accountability and continuous improvement

Financial Management

Manage and forecast depot budgets effectively
Control costs across courier payments, contractors, ad-hoc spend, and team expenses
Ensure profitability while maintaining high service standards

Courier Network Management

Recruit, onboard, and retain a strong network of self-employed couriers
Drive engagement and support change initiatives across the courier workforce

Resource Planning

Work collaboratively with Resource Planners to ensure optimal delivery coverage
Balance demand and capacity to maintain a stable, efficient operation

Performance Management

Monitor and drive performance of couriers and teams across the operation
Implement improvements to meet service, productivity, and delivery targets

Stakeholder Collaboration

Build strong relationships with Depot Leadership and key internal teams
Ensure alignment across departments to deliver a seamless parcel journey

Customer Experience

Take ownership of escalated customer issues and complaints
Work closely with Customer Services to ensure quick and effective resolution
Use customer feedback to drive service improvements

What We’re Looking For

Proven experience in a final mile, logistics, or parcel delivery environment
Strong leadership experience managing teams and self-employed courier networks
Commercial awareness with experience managing budgets and costs
Ability to drive operational performance in a fast-paced environment
Strong communication and stakeholder management skills
A proactive, results-driven mindset with a focus on service excellence

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

About Us

Introducing Evri Premium – an exciting addition to the Evri family.

Evri Premium is the result of the merger of Evri and DHL eCommerce UK, offering services including tailored mail collection and processing, a separate network for high-value or time-sensitive deliveries, and expanded international capability across our global shipping operation.

It enhances Evri’s unique, flexible and cost-effective model to provide even greater choice for consumers and businesses, from occasional senders and online sellers to major retailers. With our team of 30,000+ couriers and locations across the UK including more than 15,000 ParcelShops and lockers, we get over 1 billion parcels and letters annually from A to everywhere.

We wouldn’t be the UK’s premier parcel delivery group without our incredible people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering a best-in-class service. There are fantastic opportunities throughout the Evri Group, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Retailer discounts

Great career progression

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Up to 25 days holiday

Employee Assistance Programme with free counselling

Apply Now

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