Director of customer service Work, Jobs in Runcorn, Chs (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
6d
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
2d
Head of Hospitality, Catering & Events
Wrexham AFC —Wrexham
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
9d
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Head of Shift Operations - Fulfil
THG Ingenuity —Warrington
- Management
Quick apply
12d
Director of Digital Transformation
Kalpesh Infotech Digital Solutions Ltd —Manchester
- £9,500 - £15,000 a month
- Full-time
- Management
- Analysis skills
- Project management
- Free parking
Quick apply
1d
Head of Customer Care
Capital on Tap —Manchester
- £500 - £750 a week
- Analysis skills
- Financial services
11d
Head of Complaints and Customer Care
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Leadership
5h
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
12d
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
1d
Head of Customer Support
AJ Bell —Manchester
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Director of Estates - Operations
The University of Manchester —Manchester
- Annual leave
- Employee assistance programme
12d
Head of Client and Learner Services Certifications - Manchester
Fitch Learning —Manchester
- Hybrid work
- Microsoft Excel
- Project management
- Continuous improvement
Head of Account Management
Close Brothers —Sale
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
9d
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply
Head of Marketing
Radius Limited —Crewe
- Full-time
- Sales
- Marketing
- Master's degree
- Employee assistance programme
Quick apply
10d
Head of Performance
K3 Advisory Group —Manchester
- Hybrid work
- Salesforce
- Analysis skills
- APIs
Quick apply
Premium Sales Director - Manchester United
Elevate —Manchester
- £80,000 - £95,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
4d
Head of Mobile Engineering
Valtech Group —Manchester
- Public speaking
- Presentation skills
- APIs
11d

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director of customer service jobs near runcorn, chs

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
6 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

director of customer service jobs in runcorn, chs

Head of Customer Experience

Director of Telecommunications Operations & Service Excellence

Head of Hospitality, Catering & Events

Head of CRM, Loyalty and Retention

Sr. Director, Customer Experience & Quality - EMEA

Head of Shift Operations - Fulfil

Director of Digital Transformation

Head of Customer Care

Head of Complaints and Customer Care

Head of Delivery

Director of Software Testing Services

Head of Customer Support

Director of Estates - Operations

Head of Client and Learner Services Certifications - Manchester

Head of Account Management

Regional Sales Director (North)

Head of Marketing

Head of Performance

Premium Sales Director - Manchester United

Head of Mobile Engineering

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