Customer experience agent Work, Jobs in Rushden, Nth (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Call Centre Agent
Homesure —Bedford
- £550 - £650 a week
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
Quick apply
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Field Interviewer - Milton Keynes
the National Centre for Social Research —Milton Keynes
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
International Recruitment and Enquiries Assistant - Temp cover
Unitemps, The University of Northampton —Northampton
- £13.45 an hour
- Temporary
- CRM software
- Marketing
- Computer literacy
Quick apply
4d
Business Development Representative - B2C
LSL Property Services —Kettering
- Full-time
- Remote
- CRM software
- Business development
- Communication skills
Sales Advisor
Morris Homes Limited —Northampton
- Full-time
- Sales
- Customer service
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
Property Consultant (Estate Agency)
Gauld Estate Agents —Northampton
- From £12,000 a year
- Weekend availability
- Hybrid work
- CRM software
- English
- Business development
Quick apply
Housing Options Advisor
North Northamptonshire Council —Kettering
- £34,434 - £36,363 a year
- Analysis skills
- Communication skills
- Employee assistance programme
11d
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- CRM software
- English
- Employee discount
- Gym membership
Lettings Negotiator
Jenkins Estate Agent —Northampton
- £25,420 a year
- Full-time
- CRM software
- Customer service
- Administrative experience
Quick apply
5d
Estate Agent Sales Negotiator
Harvey Robinson —St. Neots
- £21,000 - £23,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
Quick apply
1d
SALES EXECUTIVE
Verisure Services (UK) Limited —Wellingborough
- £3,800 - £6,000 a month
- Full-time
Quick apply
Personal Travel Expert - Milton Keynes
DERTOUR UK —Milton Keynes
- £26,773 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Estate Agent/Sales Negotiator
Harvey Robinson —St. Neots
- £21,000 - £23,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
Quick apply
1d

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Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

customer experience agent jobs in rushden, nth

Helpdesk Agent (Full Time Office Working inc weekends)

Call Centre Agent

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Trainee European Import Operator

Field Interviewer - Milton Keynes

Call Centre Agent - Fundraising

International Recruitment and Enquiries Assistant - Temp cover

Business Development Representative - B2C

Sales Advisor

Property Consultant (Estate Agency)

Housing Options Advisor

Customer Service Coordinator

Lettings Negotiator

Estate Agent Sales Negotiator

SALES EXECUTIVE

Personal Travel Expert - Milton Keynes

Help Desk Engineer

Estate Agent/Sales Negotiator

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