Are you an enthusiastic hospitality professional with strong leadership skills? Are you thoughtful and empathetic with a person centred approach, but also strong and confident to tell people no? If so, we invite you to apply for the role of supervisor at our family owned and run venue.
About the Role:
As a Supervisor, you’ll play a vital role in the day-to-day running of the venue, supporting the management team and leading by example to deliver exceptional service.
We are a pool and snooker hall and your duties will include welcoming and looking after our guests, serving a wide variety of drinks (including hot beverages), cooking and preparing hot food safely and efficiently, and maintaining cleanliness throughout the venue, including restrooms.
This is a demanding, high-responsibility role that requires strong multitasking abilities, problem-solving skills, and the confidence to lead in a busy, high-pressure environment. You will need to make real-time decisions, manage the team effectively, and uphold our high standards across all areas.
Shifts are 5.5 to 7.75 hours long
Key Responsibilities:
Operational Excellence: Delegating tasks effectively and ensuring all work is completed to a high standard and in line with safety requirements. Monitoring progress to ensure tasks are on time and meet expectations.
Team Supervision: Providing guidance and support to colleagues to maintain smooth operations. Ensuring team adherence to venue guidelines, policies, and expectations.
Customer Service: Maintaining a confident and visible presence across the venue to assist and engage with customers. Addressing customer queries, solving problems, and handling complaints.
Venue Enforcement: Refusing entry to barred individuals and maintaining a safe and inclusive environment. Ensuring responsible alcohol service by refusing service to underage or intoxicated individuals.
Reporting and Record-Keeping: Recording operational details such as food temperatures and completing relevant checklists.
Facility and Reception Management: Ensuring equipment is used carefully and returned safely. Managing reception to inform customers, set clear expectations, and refuse service when necessary.
What We’re Looking For:
- A minimum of 12 months experience in a supervisory or team leader role within a busy bar, restaurant, or similar hospitality environment
- Proven leadership and team coordination abilities
- Strong knowledge of food and drink service, including cocktails, draught beer, and barista coffee
- High level of initiative, responsibility, and reliability
- Exceptional communication and interpersonal skills
- A current Personal Licence Holder qualification is highly desirable
- Solid understanding of licensing laws, food safety, and workplace health & safety standards
- Must be 18 or over and available to work flexible shifts, including evenings and weekends
What You’ll Get in Return:
- A competitive hourly wage of £13.70 per hour, with opportunities for progression
- Access to a comprehensive training and development platform to grow your skills
- Generous staff discounts on food and drink
- Free access to venue facilities
- A supportive, welcoming team culture.
- Flexible scheduling wherever possible, and paid holidays.
- On-time, monthly pay
- Option to join our company pension scheme, with automatic enrolment for eligible employees
This is a great opportunity to step into a leadership role where you’ll have real responsibility and the chance to make a meaningful impact on the success of our venue. If you’re passionate about hospitality and ready to take the next step in your career, apply now.
The process is an informal teams meeting, trial shifts, and gathering of references.
Job Types: Full-time, Temp to perm
Contract length: 12 months
Pay: £13.70-£14.05 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
