First line managers Work, Jobs in Rutherglen South, Slk (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Barista - Store# 54944, GLASGOW- LONDON ROAD
Starbucks —Glasgow
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Groundsperson
Celtic Football Club —Glasgow
- Weekend availability
- Maintenance
- Free parking
- Employee assistance programme
6d
Assistant General Manager
Family entertainment Venue —Glasgow
- Up to £27,500 a year
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Free parking
- Employee discount
Quick apply
7d
Court Officer
Scottish Courts and Tribunals Service —Hamilton
- £27,507 a year
- Full-time
- Annual leave
- Employee discount
7d
Barista - Store# 57298, EAST KILBRIDE DT
Starbucks —East Kilbride East
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Office Administrator
McCrae Training Ltd —East Kilbride
- £27,500 - £30,000 a year
- 8 hour shift
- Microsoft Office
- Administrative experience
- Supervising experience
- Free parking
- Annual leave
Quick apply
2d
Barista - Store# 82640, GLASGOW BATTLEFIELD RD
Starbucks —Glasgow
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Caretaker / Handyperson - Business Support
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Part-time
- Data entry
- Typing
- Communication skills
- Annual leave
- Employee assistance programme
7d
Barista - Store# 58203, GLASGOW JUNCTION 24
Starbucks —Glasgow
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 65720, GLASGOW CASTLEBANK STREET DT
Starbucks —Glasgow
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 50355, GLASGOW - FORGE RETAIL PARK DT
Starbucks —Glasgow
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 18489, GLASGOW - CENTRAL STATION (MOBILE S
Starbucks —Glasgow
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Operations Controller
Evri —Glasgow
- £12.71 an hour
- Full-time
- Administrative experience
- Annual leave
Customer Liaison Officer
A.C. Whyte and Co Ltd —Glasgow
- Full-time
- Sales
- Leadership
- Free parking
- Referral programme
Quick apply
11d
Department Manager
END —Glasgow
- Full-time
- Customer service
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
Supervisor
Wonder World Group —Glasgow
- £12.75 an hour
- Part-time
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick apply
4d
Site Manager
Green Cat Contracting Ltd —Glasgow
- £124 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
8d

I want to receive the latest job alerts for first line managers in rutherglen south, slk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

first line managers jobs in rutherglen south, slk

Service Desk Team Leader - Glasgow Head Office

Barista - Store# 54944, GLASGOW- LONDON ROAD

Groundsperson

Assistant General Manager

Court Officer

Barista - Store# 57298, EAST KILBRIDE DT

Customer Service Team Manager

Office Administrator

Barista - Store# 82640, GLASGOW BATTLEFIELD RD

Caretaker / Handyperson - Business Support

Barista - Store# 58203, GLASGOW JUNCTION 24

Barista - Store# 65720, GLASGOW CASTLEBANK STREET DT

Barista - Store# 50355, GLASGOW - FORGE RETAIL PARK DT

Barista - Store# 18489, GLASGOW - CENTRAL STATION (MOBILE S

Operations Controller

Customer Liaison Officer

Department Manager

Investigations Manager

Supervisor

Site Manager

I want to receive the latest job alerts for first line managers in rutherglen south, slk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected