Information technology managers Work, Jobs in Saffron Walden, Ess (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
4d
IT Lead & Project Coordinator
National Extensions College —Cambridge
- £33,000 - £35,000 a year
- Part-time
- Hybrid work
- Management
- Data analysis skills
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
IT Infrastructure Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Azure
- Windows
- Microsoft Office
- Sick pay
11d
Digital Technical Manager
Steri Products Ltd —Braintree
- £45,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Laboratory experience
Quick apply
8d
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
IT Transformation and Change Manager
National Extensions College —Cambridge
- £40,000 - £50,000 a year
- Temporary
- Hybrid work
- CRM software
- Computer Science
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
Digital Solutions Manager
MBDA —Stevenage
- £65,000 a year
- Hybrid work
- Agile
- IT
- Free parking
7d
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
6d
Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
IT Change Co-ordinator
Best Food Logistics —Hoddesdon
- Full-time
- Project management
- Presentation skills
- IT
2h
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Analysis skills
- Business
- Employee discount
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- English
- Project management
Data Center IT Manager
Nebius —Harlow
- Microsoft Excel
- Team management
- IT
Quick apply
OT Framework Technical Manager
Capgemini —Cambridge
- Engineering
- Master's degree
- IT
Systems Engineering Manager
Tesco UK —Welwyn Garden City
- Full-time
- DevOps
- IT
- Employee assistance programme

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IT & Digital Systems Lead
Geosense Ltd —Bury St. Edmunds
Minimum of 3 years’ experience in a hands-on IT or digital systems role. Manage user accounts, access controls, permissions, and system configurations.
£42,000 - £52,000 a year
Quick apply
12d
IT Lead & Project Coordinator
National Extensions College —Cambridge
Responsible for the integrity, backup, update and operation of all the servers (most held and supported externally), IT equipment , and telephone systems…
£33,000 - £35,000 a year
Quick apply

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information technology managers jobs near saffron walden, ess

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
4 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

information technology managers jobs in saffron walden, ess

Helpdesk Manager

IT Lead & Project Coordinator

IT Infrastructure Manager

Digital Technical Manager

IT Systems Manager

IT Transformation and Change Manager

Digital Solutions Manager

Airport Team Leader - Stansted Airport

Service Desk Team Leader

IT Operations & Digital Workplace Manager

IT Support Manager

IT Change Co-ordinator

Business Systems, Delivery & Change Manager

IT Project Manager

Data Center IT Manager

OT Framework Technical Manager

Systems Engineering Manager

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