Service desk Work, Jobs in Saffron Walden, Ess (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
7d
IT Service Desk Technician
Eastern Education Group —Bury St. Edmunds
- £24,570 - £25,401 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
7d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SQL
- Employee discount
- Sick pay
Quick apply
10h
Service Desk Technician - Chelmsford
John White PM LTD —Chelmsford
- £24,420 - £29,000 a year
- Overtime
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
10d
IT Service Desk Administrator (12 month fixed term contract)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Customer service
- Computer literacy
- IT
11d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Admin Officer - Adult Learning
St Elizabeth's Centre —Much Hadham
- £13.70 - £14.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
Senior Service Desk Analyst
Epping Forest District Council —Epping
- £33,342 - £35,841 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
7d
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Gym Host / Reception
Challenge Gym —Bishop's Stortford
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
6d
Red Hat / Linux Administrator
Methods Business and Digital Technology —Stevenage
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Linux
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
15h
Receptionist
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply
IT Infrastructure Engineer
Eurofins UK Food Testing —Newmarket
- Weekend availability
- Hybrid work
- Windows
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Engineering Operations Analyst
Raytheon —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Sick pay
12d
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
2nd Line Wintel Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme

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service desk jobs near saffron walden, ess

Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in saffron walden, ess

Remote Support Desk Operative

IT Service Desk Technician

Service Desk Engineer

Helpdesk Manager

IT Technical Support

Service Desk Technician - Chelmsford

IT Service Desk Administrator (12 month fixed term contract)

1st Line Service Desk Analyst

Admin Officer - Adult Learning

IT Workplace Specialist

Senior Service Desk Analyst

Customer Care Coordinator

Gym Host / Reception

Red Hat / Linux Administrator

Receptionist

IT Infrastructure Engineer

Engineering Operations Analyst

IT Support Specialist

IT solutions Engineer

2nd Line Wintel Engineer

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