Customer support & client services occupations Work, Jobs in Saint Agnes, Con (with Salaries)

Contact Centre Advisor (Cross Skilled)
Cornwall Council —Camborne
- Full-time
- Hybrid work
- CRM software
- English
- Communication skills
- Annual leave
- Employee discount
9d
Contact Centre Advisor (Revenues)
Cornwall Council —Camborne
- Full-time
- Hybrid work
- CRM software
- English
- Communication skills
- Annual leave
- Employee discount
9d
Customer Service Assistant
Ethica Diamonds —Newquay
- £28,000 a year
- Full-time
- CRM software
- Computer literacy
- English
- Store discount
- Employee discount
Quick apply
4d
Student Enquiries Advisor
Kings Service Centre —Newquay
- Weekend availability
- Hybrid work
- CRM software
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Representative
St. Eval Candle Company —Wadebridge
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Profit sharing
Quick apply
8d
Customer Service Advisor
The Travel Chapter —Wadebridge
- £26,227.50 a year
- Guest services
- Employee discount
Quick apply
Customer Service Apprentice
Cornwall Glass & Glazing Ltd —Truro
- £16,640 - £17,368 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
- Free parking
- Employee discount
Quick apply
4d
Territory Partner
Newcross Healthcare Solutions Limited (1) —Truro
- Up to £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
Quick apply
Communications Supervisor
Cornwall Partnership NHS Foundation Trust —Bodmin
- £28,392 - £31,157 a year
- Weekend availability
- Supervising experience
- Team management
- Typing
- Employee discount
2d

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customer support & client services occupations jobs near saint agnes, con

Contact Centre Advisor (Cross Skilled)

Cornwall Council -
Camborne

Apply Now

Job details

Full-time
9 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
English
Customer interaction
Communication skills

Full job description

The Service & Team:

The Customer Hub is part of Customer and Business Operations within Cornwall Council. We provide a frontline service for residents and businesses, delivering information, advice and resolution across a wide range of council services. As part of our multi-skilled Customer Contact Team, you'll help customers access the services they need while delivering a high-quality, efficient and customer-focused experience

The Role:

As a Customer Service Adviser (Cross Skilled), you will be the first point of contact for customers contacting Cornwall Council through a variety of channels including telephone, email, web chat and online services. You will identify customer needs, provide information and advice, resolve enquiries wherever possible at the first point of contact, and work closely with service teams to ensure customers receive the support they require.

This is a varied and rewarding role requiring excellent communication skills, problem-solving ability and a commitment to delivering outstanding customer service. You will work across multiple service areas, developing a broad knowledge of council services and supporting customers with a wide range of enquiries. Full training will be provided.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Working Pattern:

37 hours per week, Monday to Friday. Our Customer Hub is open for business between 09:00-18:00 and there is a requirement for flexibility between these hours.

Hybrid working arrangements are available following successful completion of training and subject to business needs. Once training has been completed, there is a requirement to attend our contact centre in Tolvaddon at least one day per week.

What you’ll need to succeed:

We're looking for people who:

Have experience delivering excellent customer service in a customer-facing environment.
Demonstrate excellent communication skills across a range of channels.
Are confident using IT systems and applications, including CRM and contact centre systems.
Can resolve customer enquiries effectively and identify practical solutions.
Display empathy, patience and professionalism when dealing with a variety of customers and situations.
Can work flexibly, manage competing priorities and adapt to changing service demands.
Have a good standard of education including English and Maths, or equivalent experience.
Are committed to providing an outstanding customer experience.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

You'll join a supportive team committed to delivering excellent public services while helping you develop your skills and career. Full training will be provided alongside ongoing learning and development opportunities, enabling you to build your knowledge across a range of council services.

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.
a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
a generous annual leave entitlement with the potential to purchase additional leave.
a national award-winning employee health and wellbeing programme

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact James Long, Customer Hub Manager ([email protected] ).

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

About Us

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options .

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Apply Now

Refine Your Search

customer support & client services occupations jobs in saint agnes, con

Contact Centre Advisor (Cross Skilled)

Contact Centre Advisor (Revenues)

Customer Service Assistant

Student Enquiries Advisor

Customer Service Representative

Customer Service Advisor

Customer Service Apprentice

Territory Partner

Communications Supervisor

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