The Vacancy
Join Ocean Housing as our new Property Services EPC Assessor & Administrator!
Location: Cornwall
Hours: 37 per week (Mon - Fri)
Contract: Permanent
Salary: £27,718 per annum
Make a real impact on energy efficiency and people’s homes
At Ocean Housing, we provide safe, secure, affordable homes for people across Cornwall. We’re passionate about delivering great customer service, protecting our residents, and improving our homes for the future.
We’re looking for a motivated and customer-focused EPC Assessor & Administrator to join our Property Services (Energy) team.
This is a fantastic opportunity to play a key role in improving the energy efficiency of our homes, helping reduce carbon emissions, lower energy costs for residents, and deliver high-quality services that truly make a difference.
About the role:
This is a varied, hands-on position combining energy assessment, surveying and administration.
You will:
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Carry out EPC assessments and RdSAP surveys across our housing portfolio
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Support the delivery of our energy improvement programme
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Act as a key contact for tenants, ensuring an excellent customer experience
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Maintain accurate data to support compliance, funding and performance
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Coordinate with contractors, colleagues and stakeholders to deliver projects efficiently
Your work will directly contribute to sustainable homes and improved customer satisfaction.
What you'll be doing:
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Arrange and attend tenant appointments for surveys and inspections
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Produce and issue Energy Performance Certificates (EPCs)
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Identify retrofit and energy efficiency opportunities
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Provide advice and guidance to tenants on energy-saving measures
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Maintain and update property and asset data systems
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Support funding submissions and programme reporting
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Handle customer queries, feedback and complaints professionally
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Raise works orders and support operational delivery
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Collaborate with internal teams and external contractors
What we are looking for:
Essential
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Qualified in Domestic Energy Assessment (DEA)
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GCSEs (or equivalent) in English and Maths
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Experience in administration and customer service
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Strong IT skills, including MS Office and database systems
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Experience carrying out EPCs or property surveys
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Excellent attention to detail and organisational skills
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Ability to manage workloads, meet deadlines and work under pressure
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Strong communication skills and a professional, customer-first approach
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Understanding of health & safety and data protection
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Ability to travel to various locations
?? Why work for Ocean Housing?
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A friendly, inclusive, values-driven workplace
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Opportunities for professional growth and development
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A role that makes a real difference in local communities
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Being part of an organisation committed to sustainability and innovation
? Our Benefits Include ?
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27 days holiday + bank holidays
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Professional membership fees paid
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Company sick pay scheme
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Workplace pension with death in service benefit
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Home office work payment
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Medicash health plan (including dental & optical)
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Cycle to work scheme
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Rewards & recognition programme
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On-site parking
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Employee assistance programme
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Family-friendly policies
?? Key Dates:
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Closing Date: Tuesday 23rd of June 2026 (Midnight)
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1st Interviews to be held on: Monday 29th of June 2026 (Face to Face at our offices in St Austell)
?? Ready to shape the future with us?
If you’re enthusiastic, organised, and passionate about helping us deliver safer, smarter solutions for our residents, we’d love to hear from you.
?? Apply today and help us build a workforce that makes a difference.
Please note: We may close this vacancy early if we receive sufficient applications, so don’t delay—apply today!
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
