It service manager Work, Jobs in Saint Leonards, Dor (with Salaries)

Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Management
- Analysis skills
- IT
21h
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
Third Party Sub- Contractor Manager
Appello —New Milton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
7d
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT
IT Infrastructure Service Manager - Network and Data centre
Yunex Traffic —Poole
- Full-time
- Management
- IT
- Communication skills
Technical Service Manager
Arrive —Poole
- Master's degree
- Project management
- Contracts
Quick apply
Release Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
- Annual leave
- Employee assistance programme
Project Manager
Draken —Bournemouth
- Engineering
- Project management
- No degree
Software Test Engineer
Roke —Romsey
- Full-time
- System design
- Java
- Analysis skills
Programme Manager
QinetiQ —Amesbury
- £66,150 - £73,500 a year
- Full-time
- Project management
- Employee discount
Managed Services & Operations Executive
Instant Access Europe Limited —Ferndown
- Up to £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Sick pay
Quick apply
Senior Project Manager
QinetiQ —Amesbury
- £57,375 - £63,750 a year
- Full-time
- Project management
- Employee discount
Senior Product Manager
SkyBound —Southampton
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Analyst
Callen-Lenz —Salisbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
17h
Tech Lead - Integrations
Nourish Care —Bournemouth
- £80,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
- Annual leave
- Employee assistance programme
6d
ICT Senior Analyst
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- SharePoint
- Agile
- In-person
- Annual leave
- Employee assistance programme
22h
IT Second Line Technician
Protect Line LTD —Bournemouth
- Up to £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee discount
Quick apply
14d
Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
6d
Product Manager
Procode Technology Limited —Eastleigh
- £65,000 a year
- Hybrid work
- Product management
- Agile
- Annual leave
- Employee assistance programme
6d
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
- Employee assistance programme
6d

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Digital Service Desk Manager

Chemring Countermeasures
Salisbury

Apply Now

Job details

Full-time
£47,800 - £56,200 a year
21 hours ago

Qualifications

Management
Analysis skills
ITIL
ServiceNow
IT
Problem management
Leadership
Communication skills

Full job description

Digital Service Desk Manager

Chemring Countermeasures is a world-leading and innovative company, designing and developing countermeasure solutions for armed forces across the globe. As part of the Chemring Group, we combine the agility of a specialist manufacturer with the strength and stability of an international organisation.

We are looking for an experienced Digital Service Desk Manager to lead our Digital Service Desk function and play a key role in shaping the service experience across the business.

This is an exciting opportunity for a service-focused IT leader who is passionate about delivering excellent customer support, developing high-performing teams, and driving continuous improvement within a modern Digital environment.

Overview of the role

As Digital Service Desk Manager, you will be the primary link between the Digital Department and the wider business for all service-related activities.

Leading a small team of 1st and 2nd line Service Desk agents, you will be responsible for ensuring the delivery of a high-quality, user-focused support service, managing incidents and service requests from initial contact through to resolution. You'll oversee service performance, drive continual improvement initiatives, and ensure exceptional customer experiences across the organisation.

Working within an ITIL-aligned environment, you will have the opportunity to influence how Digital services are delivered, improve support processes, and help shape the future of service management at Chemring Countermeasures.

Responsibilities

Lead, coach, and develop the Digital Service Desk team, fostering a high-performing and customer-focused culture.
Manage the day-to-day operation of the Service Desk, ensuring incidents and service requests are handled efficiently and effectively.
Drive service performance, monitoring SLAs, KPIs, ticket queues, backlogs, and customer satisfaction levels.
Own incident triage and escalation processes, ensuring tickets are prioritised, assigned, and resolved appropriately.
Collaborate with internal Digital teams, Group IT, and third-party suppliers to deliver seamless end-to-end support services.
Identify and implement service improvements, increasing first-time resolution rates, reducing recurring issues, and enhancing the user experience.
Ensure compliance with ITIL best practices, governance standards, and audit requirements, maintaining accurate records and consistent service management processes.

Essential Qualifications, Skills and/or Experience

Proven experience leading or managing a Service Desk or, IT/Digital Support function.
Strong understanding of ITIL principles, particularly Incident, Request, and Problem Management.
Experience using ITSM tools such as Freshservice, ServiceNow, Ivanti, or similar platforms.
Strong knowledge of Service Desk operations, triage, escalation, and workload management.
Experience working within enterprise IT environments.
Excellent leadership, coaching, and people management skills.
Experience improving service performance measures such as SLA, FCR, and customer satisfaction scores.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities and perform effectively under pressure.

This role will be worked over a 4.5 day week; Monday to Thursday 08:00 – 16:45 and Friday 08:00 – 12:30.

Please note: We do not engage with recruitment agencies. We kindly ask that you refrain from sending speculative inquiries or CVs. Should we wish to collaborate with agencies, we will initiate contact accordingly.

Apply Now

Refine Your Search

it service manager jobs in saint leonards, dor

Digital Service Desk Manager

IT Business Systems Manager

Third Party Sub- Contractor Manager

Service Delivery Manager

IT Infrastructure Service Manager - Network and Data centre

Technical Service Manager

Release Manager

Project Manager

Software Test Engineer

Programme Manager

Managed Services & Operations Executive

Senior Project Manager

Senior Product Manager

IT Support Analyst

Tech Lead - Integrations

ICT Senior Analyst

IT Second Line Technician

Knowledge Base Manager

Product Manager

Head of Release Management

I want to receive the latest job alerts for it service manager in saint leonards, dor

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