Customer support & client services occupations Work, Jobs in Saint Osyth, Ess (with Salaries)

Customer Support Assistant
Civic Recruitment Limited —Clacton-on-Sea
- Full-time
- Microsoft Word
- CRM software
- Computer literacy
Quick apply
8d
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Information Services Assistant
Neon Diagnostics —Witham
- £12.75 an hour
- Full-time
- Inventory control
- In-person
- Marketing
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Customer Services Coordinator
Samskip —Ipswich
- Hybrid work
- English
- Communication skills
- Free parking
Customer Care Administrator
Anchor Safety LLP —Great Blakenham
- £26,500 - £27,500 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Employee discount
Quick apply
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Advisor - Service
Ardent Hire Solutions —Ipswich
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Free parking
Quick apply
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Client Support
Miller Insurance Services —Ipswich
- Part-time
- Travel
- Annual leave
Customer Success Specialist - SaaS Platform
Chief Mechanic Limited —Ipswich
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Energy Executive / Administrator 12 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
3d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Communication skills
Night Customer Services Administrator - 4on / 4off
Maritime Transport —Felixstowe
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
Apprentice Pensions Assistant
Suffolk County Council —Ipswich
- £24,521 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
3d

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customer support & client services occupations jobs near saint osyth, ess

Customer Support Assistant

Civic Recruitment Limited
Clacton-on-Sea

Quick apply

Job details

Full-time | Fixed term contract
8 days ago

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Microsoft Office Suite
Continuous improvement
Organisational skills
Customer support
NVQ
Customer interaction
Communication skills

Full job description

6 Month Contract With A Local Authority

Job Purpose

To provide a high-quality, customer-focused service as part of the Council’s Environmental Services team, responding to telephone and electronic enquiries relating primarily to Waste Management and Recycling.

The postholder will provide accurate and helpful information to members of the public, resolve enquiries wherever possible, and ensure customers are directed to the appropriate service or officer when further assistance is required. The role will also provide efficient general administrative support to the department and contribute to the continuous improvement of customer services.

Key Responsibilities

Respond to general and specific customer enquiries by telephone and electronic channels, providing accurate and helpful information or assistance.
Deal professionally and courteously with members of the public, understanding their needs and working to achieve positive outcomes.
Handle enquiries relating to Council Environmental Services, particularly Waste Management and Recycling.
Provide factual information and guidance on Council services, policies, and procedures.
Identify enquiries that require specialist support and refer customers to the appropriate officer or service area.
Provide an efficient and effective general administration service to the department.
Accurately record customer enquiries, information, and actions taken using relevant Council systems.
Maintain a good working knowledge of the Council’s services and objectives to respond effectively to customer queries.
Work flexibly to support specific areas of departmental need as they arise.
Attend training sessions, team briefings, and other relevant meetings.
Contribute to continuous improvement initiatives and the development of customer service processes.
Work effectively as part of a customer-focused team, supporting colleagues and contributing to a positive team environment.
Maintain high standards of accuracy, quality, and productivity, particularly when working under pressure.
Follow Council procedures, instructions, and relevant policies at all times.
Undertake other duties appropriate to the role as required by management.

Requirements

Essential

Good GCSE passes or equivalent in English and Mathematics.
NVQ Level 2 or equivalent qualification in Customer Service, or relevant experience.
Experience of providing customer service in a telephone, electronic, or public-facing environment.
Good verbal and written communication skills.
Ability to use IT systems effectively, including Microsoft Office applications such as Word and Excel.
Ability to understand customer needs and provide appropriate information, support, or signposting.
Ability to establish and maintain positive relationships with customers and colleagues.
Ability to work productively in a high-pressure environment while maintaining accuracy and professionalism.
Flexible approach and willingness to respond to changing service requirements.
Ability to follow instructions and established procedures effectively.
Good organisational skills and attention to detail.
Ability to work effectively as part of a team and contribute to team objectives.
Commitment to delivering high standards of customer service.

Desirable

Previous experience within a Local Authority or public sector environment.
Experience dealing with enquiries relating to Environmental Services, Waste Management, Recycling, or similar services.
Experience using customer relationship management or Council-specific systems.
Understanding of the importance of providing accessible, efficient, and customer-focused public services.

Additional Information

Location: Clacton-on-Sea, Essex – on-site only.

Hours per Week: Full-time.

Bi-Weekly Payments: Salary/wages are paid bi-weekly.

Quick apply

Refine Your Search

customer support & client services occupations jobs in saint osyth, ess

Customer Support Assistant

Investigator

Customer Service Advisor

Business to Business Customer Service / Success Executive

Information Services Assistant

Customer Service Advisor

Customer Services Coordinator

Customer Care Administrator

Customer Care Advisor

Customer Service Advisor - Service

Customer Service Team Lead

Customer Service & Acquisitions Lead

Customer and Operational Services Coordinator

Client Support

Customer Success Specialist - SaaS Platform

Energy Executive / Administrator 12 month FTC

Account Coordinator Team Lead (PC&B)

Night Customer Services Administrator - 4on / 4off

Customer Service Advisor

Apprentice Pensions Assistant

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