Service delivery manager Work, Jobs in Salem (with Salaries)

Service Delivery Manager
wavenet —Swansea
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
Courier Service Specialist
Evri —Ammanford
- £28,000 - £30,000 a year
- Full-time
- Communication skills
6d
Centre Operative
Milk & More —Swansea
- £34,264.52 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Senior Agile Delivery Manager
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- In-person
- Leadership
- Communication skills
- Annual leave
Waste Services Manager
Carmarthenshire County Council —Carmarthen
- £28.79 - £31.59 an hour
- Full-time
- Annual leave
- Employee discount
12d
Night Warehouse Operative - DXF
DX Group —Llanelli
- Night shift
- Employee assistance programme
VAWDASV Community Centre Manager
Carmarthen Domestic Abuse Services —Carmarthen
- £28,500 - £30,700 a year
- Full-time
- Management
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
6d
National Account Manager
AU Vodka —Swansea
- £50,000 - £55,000 a year
- Remote
- Customer service
- Business development
- Communication skills
Customer Delivery Driver - Ammanford Superstore
Tesco UK —Ammanford
- £14.18 - £15.45 an hour
- Full-time
- Customer service
- School
7d
Operations Manager
The British Bird of Prey Centre —Carmarthen
- £35,000 a year
- Weekend availability
- Customer service
- Business development
- First Aid Certification
Quick apply
5d
Carers support Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
14d
PSV Drivers
Coracle Coaches Ltd —Carmarthen
- £28,000 - £40,000 a year
- Part-time
- Customer service
- In-person
- School
- Employee discount
Quick apply
4d
Timber Framer
Total Construction services —Llandeilo
- £14 an hour
- Full-time
- Carpentry
- Heavy lifting
- Organisational skills
- Free parking
Quick apply
6d
Final Mile Territory Manager
Evri —Llanelli
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Operations - Team Leader
National Grid Electricity Distribution —Llanfihangel-ar-Arth
- £45,492 - £49,369 a year
- Team management
- Free parking
- Annual leave
Quick apply
10d
Incident Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £59,204 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Employee discount
Senior Responsive Housing Inspector
Carmarthenshire County Council —Llanelli
- £22.20 - £24.46 an hour
- Full-time
- Management
- Annual leave
- Employee discount
12d
Support Worker and Senior Support Worker - We do not offer sponsorship
Hiraeth Care Ltd —Cross Hands
- £27,300 - £32,175 a year
- Full-time
- Management
- Medication administration
- Supervising experience
- Employee discount
Quick apply
9d
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Ammanford
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Project Officer
Carmarthenshire County Council —Carmarthen
- £16.62 - £18.85 an hour
- Temporary
- Analysis skills
- Annual leave
- Employee discount
12d

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Service Delivery Manager

wavenet -
Swansea

Quick apply

Job details

Full-time

Benefits

Annual leave
Work from home
Employee assistance programme

Qualifications

Contract management
Customer service
Stakeholder liaison
IT service management
Internal department liaison
Microsoft Office Suite
Change management
Profit & loss
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Telecommunication
Change leadership
ServiceNow
Management reporting
Customer interaction
Account management
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.

This is a customer-facing and internally collaborative role, where you’ll be responsible for managing customer relationships throughout the service lifecycle—delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints.

Key Responsibilities

Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
Plan, lead, and document structured Service Review Meetings with key stakeholders.
Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
Act as the escalation point for internal and external customer service concerns.
Partner with Account Management to align on strategic goals and drive new opportunities.
Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
Provide detailed business reporting and forecasting to internal and external stakeholders.
Support broader service initiatives and collaborate across departments to improve customer experience.

What Success Looks Like

High levels of customer satisfaction (NPS & service management surveys)
Strong customer retention and account growth
Increased revenue and identification of upsell opportunities
Profitability through cost-effective service delivery
Consistent SLA performance and service excellence

Qualifications

Experience & Qualifications

ITIL V4 Foundation (essential); additional ITIL modules are a plus
2+ years of experience in a customer-facing service management role
Background in IT, Managed Services, or Telecoms industry
Experience managing multiple customers/accounts
Proficient in Microsoft Office applications
Experience working with P&L and understanding commercial impacts
Familiarity with ServiceNow or similar ITSM platforms

Skills to Succeed

Exceptional communication skills (written and verbal), including executive-level engagement
Strong negotiation and influencing ability
Customer-centric mindset with a passion for delivering value
Resilience and ability to thrive in a fast-paced, demanding environment
Organised, self-motivated, and capable of managing competing priorities
Skilled at driving change, meeting deadlines, and leading improvement initiatives

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

service delivery manager jobs in salem

Service Delivery Manager

Courier Service Specialist

Centre Operative

Senior Agile Delivery Manager

Waste Services Manager

Night Warehouse Operative - DXF

VAWDASV Community Centre Manager

National Account Manager

Customer Delivery Driver - Ammanford Superstore

Operations Manager

Carers support Officer

PSV Drivers

Timber Framer

Final Mile Territory Manager

Operations - Team Leader

Incident Manager (SWTRA)

Senior Responsive Housing Inspector

Support Worker and Senior Support Worker - We do not offer sponsorship

Service Delivery Lead - Wales - Our Future Health Programme

Project Officer

I want to receive the latest job alerts for service delivery manager in salem

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