Operations support agent Work, Jobs in Salt, Sts (with Salaries)

Field Support Specialist
FOODHUB —Stoke-on-Trent
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
10d
Contact Centre Collections Advisor
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Business
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Office & Customer Support Administrator
Lundie Electrical Limited —Nantwich
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Accounting
- Work from home
Quick apply
5d
Travel Agent
Middletons Tours —Rugeley
- £27,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Operations Support Agent
FedEx EU —Newcastle-under-Lyme
- £14.02 an hour
- Full-time
- Data entry
Property Coordinator
Lee A Riley Ltd —Crewe
- £14 - £16 an hour
- Part-time
- Hybrid work
- English
- Research
- Quality control
- Flexitime
- Work from home
Quick apply
2d
Property & Administration Coordinator
Levelup123 —Crewe
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Driving
- Flexitime
- Work from home
Quick apply
Development Support Engineer
RKW —Stoke-on-Trent
- £28,000 a year
- Weekend availability
- Computer literacy
- Maintenance
- Java
- Free parking
- Annual leave
3d
Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
Accident Repair Engineer / Desktop Assessor
TTS360 —Burton-On-Trent
- £25,420 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Buyer / Senior Buyer - Floorcare
RKW —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
5d
Pallet Sales Administrator
Giffords Recycling Ltd —West Bromwich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Financial Operations Assistant
Radius Limited —Crewe
- Full-time
- Communication skills
- Employee discount
Quick apply
Building Control Manager
Cheshire East Council —Crewe
- £68,251 - £72,404 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Budgeting
- Annual leave
- Employee assistance programme
10d
Software Developer | Capital Markets
Marex —Nantwich
- Full-time
- AI
- Communication skills
Quick apply

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Field Support Specialist

FOODHUB -
Stoke-on-Trent

Quick apply

Job details

Full-time
£34,258 a year
10 days ago

Benefits

Cycle to work scheme
Tech scheme
Employee assistance programme
Gym membership
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Stakeholder collaboration
Client engagement
Customer service
Upselling
Internal department liaison
Staff training
Customer relationship management
POS
Relationship management
Customer support
Account management
Communication skills
Add-on sales
Remote diagnostics
Help desk

Full job description

About Us:

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. The time for our sector is now, and we are therefore looking for a Regional Field Support Agent to join our team.

Key Responsibilities

Client Relationship Management: Act as the primary point of contact for restaurant partners, fostering strong relationships to drive retention and satisfaction.

Technical Support & Issue Resolution: Troubleshoot and resolve EPOS and APOS system issues, either remotely or through on-site visits. Work closely with technical teams to ensure quick resolutions.

Training & On-boarding: Conduct training sessions for restaurant owners and staff, ensuring they can fully utilize our platform and technology.

Field Support & On-Site Assistance: Visit clients across the UK to diagnose and resolve technical issues, ensuring minimal disruption to their business operations.

Sales & Up-selling: Identify opportunities to enhance client experience by recommending additional products and services to help their business grow.

Collaboration with Internal Teams: Work alongside technical support, project teams, and other departments to address customer concerns effectively.

Customer Support: Handle inbound and outbound customer queries, including after-hours support on a rotational basis.

Requirements & Qualifications

Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided).
Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
Willingness to travel across the UK for on-site visits when required.
Valid driver’s license and access to a vehicle are essential

Benefits:

33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year
Car Allowance & Fuel Reimbursement
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Death in Service - Salary x4 Life Cover

Job Type: Full-time

Pay: £34,258.00 per year

Benefits:

Cycle to work scheme
On-site parking

Application question(s):

Are you comfortable with a Field based Role?

Experience:

Account management: 3 years (required)
Customer service: 2 years (required)
Upselling: 2 years (required)

Licence/Certification:

Driving Licence & Car (required)

Work Location: On the road

Quick apply

Refine Your Search

operations support agent jobs in salt, sts

Field Support Specialist

Contact Centre Collections Advisor

Office & Customer Support Administrator

Travel Agent

Operations Support Agent

Property Coordinator

Property & Administration Coordinator

Development Support Engineer

Real Time Analyst

Accident Repair Engineer / Desktop Assessor

Buyer / Senior Buyer - Floorcare

Pallet Sales Administrator

Financial Operations Assistant

Building Control Manager

Software Developer | Capital Markets

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