Reservations Agent
The Reserve Chester Zoo —Chester
- £27,000 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Host / Concierge - Seasonal
The Reserve Chester Zoo —Chester
- £12.71 an hour
- Resort
- Employee assistance programme
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —Gresford
- Up to £13.06 an hour
- Part-time
- Hotel
- Restaurant
- Employee discount
Quick apply
13d
Night Porter
Carden Park Hotel —Chester
- £26,800 a year
- Weekend availability
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
Club Receptionist
Valor Hospitality —Chester
- £12.71 an hour
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Assistant
Holiday Inn —Chester
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Reception Team Member - Part Time
Travelodge —Eastham
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Crew Member - Moxy Chester
Hotel Co 51 —Chester
- £13.62 an hour
- Night shift
- Hotel
- Hotel experience
- Employee discount
Quick apply
Night Porter - Conference and Banqueting
Carden Park Hotel —Chester
- £12.90 an hour
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Guest Service Assistant
Holiday Inn Chester South —Chester
- £12.71 an hour
- Weekend availability
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
12d
Night Reception Team Member - Part Time
Travelodge —Liverpool
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
12d
Guest Service Assistant
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
6d
Central Reservations Coordinator
Central Reservations —Chester
- £14 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Hotel Receptionist 8 hour and 16 hour
62 castle street hotel —Liverpool
- Up to £12.95 an hour
- 8 hour shift
- Hospitality
- Hotel
- Organisational skills
Quick apply
5d
Receptionist - Full time
Carden Park Hotel —Chester
- £26,730 a year
- Weekend availability
- Computer literacy
- Hotel
- Front desk
- Free parking
- Employee discount
Quick apply
12d
Night Porter
Stayway Ltd —Frodsham
- From £12.71 an hour
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
Night Reception Assistant
SmartRental Group —Liverpool
- Weekend availability
- Hospitality
- Customer service
- English
- Employee discount
Night Porter/Security
Wirral Park hotel —Wirral
- From £13 an hour
- Part-time
- Hotel
- Cleaning
- In-person
Quick apply
12d
Reception Supervisor
Valor Hospitality —Chester
- £13.21 an hour
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Assistant Nights
Knowsley Inn & Lounge —Knowsley
- £13.25 an hour
- Full-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
Quick apply

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Reservations Agent

The Reserve Chester Zoo -
Chester

Quick apply

Job details

Permanent
£27,000 a year

Benefits

Employee assistance programme
Employee discount

Qualifications

Customer service
Organisational skills
Communication skills
Hotel experience

Full job description

Reservations Agent

£27,000

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

We are seeking a friendly, organised, and detail-oriented Reservations Agent to join our team. You will be responsible for handling room reservations and ensuring guests receive accurate information and excellent service from their first point of contact.

With this role ou may be required to assist in Food & Beverage, Front Office or other departmnets during quieter times.

Key Responsibilities

Handle guest reservations via phone, email, and online systems
Accurately enter, modify, and cancel bookings in the property management system
Provide information on room types, rates, packages, and hotel services
Maximise revenue through upselling and promoting special offers
Respond promptly to guest enquiries and special requests
Liaise with Front Office, Sales, and Housekeeping to ensure smooth operations
Maintain accurate records and follow hotel policies and procedures
Support with billing for corporate and group rooms

What We’re Looking For

Previous experience in hotel reservations or front office (preferred but not essential)
Strong communication and customer service skills
Good attention to detail and organisational skills
Confident using reservation systems and basic computer applications
Ability to work well under pressure and manage multiple tasks
Flexible availability, including weekends

Troo Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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