client services occupations Work, Jobs in samlesbury, lan (with Salaries)

Client Project Coordinator
Parkingeye Limited —Coppull
- £24,879.84 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
10d
Client Services Representative
Moneyfarm —Preston
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
Complaints Advisor
Community Gateway Association —Preston
- Up to £31,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Sick pay
4d
Ecommerce Supply Assistant
Coachhouse —Clayton le Moors
- £13 - £16 an hour
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Customer Account & Operations Coordinator
Marsden Packaging Ltd —Blackburn
- £13.50 an hour
- Part-time
- Salesforce
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
8d
Service Delivery Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
10d
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
3d
Client Services Executive
JMW Solicitors —Manchester
- Full-time
- Customer service
- Data entry
- Communication skills
Quick apply
Client Coordinator
Schawk UK Limited —Salford
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
Customer Success & Sales Support Coordinator
Urban Ice Tribe —Wigan
- £32,000 - £39,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
1d
Sales Support (Customer Success)
CoByEx Ltd —Preston
- From £27,000 a year
- Full-time
- Salesforce
- Business development
- Analysis skills
- Free parking
- Referral programme
Quick apply
2d
Complaints Advisor
Connect Talent Group —Manchester
- £25,000 - £27,655 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Work from home
- Gym membership
Quick apply
2d
Client Services Executive
Ryan, LLC —Salford
- £25,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick apply
Onboarding Assistant
Watson Ramsbottom Limited —Darwen
- From £25,000 a year
- Full-time
- Sales
- Customer service
- IT
- Sick pay
Quick apply
Onboarding Team Member - PI (Southport)
Fletchers Solicitors —Southport
- £24,479 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Sick pay
Quick apply
Implementation Manager
SR Ltd —Chorley
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Communication skills
Quick apply
Customer Support & Retention Representative
Housr —Manchester
- Hybrid work
- University
- In-person
- Communication skills
- Gym membership
Client Services Coordinator
Pinsent Masons —Manchester
- Overtime
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Gym membership
New Enquiry Manager – Legal Customer Services
AlphaBiolabs —Warrington
- £27,000 a year
- Hybrid work
- CRM software
- Sales
- Customer service

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Client Project Coordinator

Parkingeye Limited -
Coppull

Quick apply

Job details

Full-time
£24,879.84 a year
10 days ago

Qualifications

Sales
Customer service
English
Computer skills
Communication skills
Time management

Full job description

OVERVIEW:

As a Client Project Coordinator you will work under the direction of the Client Project Team Manager, to be the voice of the customer internally, ensuring a high level of customer experience whist maximising efficiency within the sales process. You will be responsible for managing micro projects on a daily basis in the form of sales submitted by the Commercial Manager team, ensuring that each project is completed in line with the set SLA’s.

Working within the sales team, you are assured of a fast paced, exciting role that is varied each day. The purpose of the role is to welcome new clients into the business and ensure the experience is as seamless and efficient as possible in order to create a positive working partnership with a new client. An effective onboarding process will result in both the needs of the client and business being met.

A successful Client Project Coordinator will be an extremely good administrator, highly motivated and confident in nurturing client relationships in their early stages and in liaising with a range of internal departments. The ability to multi-task and be proactive about workload is key, as well as being able to provide updates on where workstreams are up to in the onboarding process.

Client Project Coordinators work closely with Commercial Managers and Account Management team to understand the needs of each individual client and site and assist in translating that into a viable solution that meets the requirements of the client whilst also allowing the business to be fully compliant from an industry point of view.

Client Project Coordinators , alongside the Commercial Managers and Account Management team will be the first point of contact that a client will have with the business and so are expected to engage with customers in a friendly and professional manner, ensuring a positive customer journey at all times.

KEY DUTIES & RESPONSIBILITIES:

Overview

Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments
Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
Work to deadlines and help to achieve monthly sites issuing targets company wide
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation
Ensure that the Commercial Managers are kept informed of any developments relevant to the accounts you are supporting them on

Specific Responsibilities

Ensure a high level of CRM accuracy in relation to deal information and outcomes of ROI calls
Work with the Survey team to ensure that pre-install survey activities are carried out within the set 7 day SLA, ensuring clients are kept up to date with any delays
Attend ROI meetings and document the outcome of the decision to all involved
Complete introduction calls with new clients post contract signature to become the single point of contact within Parkingeye up until install and go live
Signage requested and drafted based on knowledge built up throughout the process as to how the solution will and distributed to the client along with the installation documents and signage plan for the Commercial Manager to gain client clearance to install
Submission of PID to Operations once the relevant documentation is approved and signed by the client
Owner of the installation process which will involve attending cross department meetings to track the status of your sites and remove/resolve any blockages
Weekly reviews with Commercial Manager and Line Management to review the stages of all sites being worked on to ensure the pipeline is progressing as required
Full backend set up car parks required including go live checks ahead of a handover to an Account Manager
Successfully launch a new site with a client by ensuring back office staff/tenants on site are trained on how to use the system, whitelist have been provided and comms/marketing collateral has been issued if required
Any other ad-hoc administrative duties required by the business in order to achieve a smooth and successful client experience characterised by excellent, fast and responsive customer service
Actively track and flag where a clients install falls behind the target date based on SLA’s across the sales process
Achieve a customer satisfaction score of at least 80% for all new clients onboarded (starting 2023)

FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED

Results and target driven
Strong computer and English language skills
Confidence in dealing with all levels of personnel both externally and internally
Willingness to assume responsibilities and take ownership of tasks
Aptitude to work both independently and as part of a team
Experience in an administration support role
Capacity to work under pressure as customer requests can often occur in an unpredictable manner

PERSONAL ATTRIBUTES/SKILLS

A passion and enthusiasm for dealing with customers
Good commercial acumen
Solutions oriented with good problem-solving skills
Strong communication skills and excellent manners are essential
Professional approach and results driven with great attention to detail
Ability to working towards strict deadlines
A real knack for building rapport quickly over the telephone
The ability to construct well written, friendly responses to emails
Excellent time-management and multitasking/prioritising skills
The ability to "think outside the box" and have the confidence to put forward ideas to help improve processes, often to other departments
Self-motivated, proactive and shows initiative
Hands on and flexible approach

Quick apply

Refine Your Search

client services occupations jobs in samlesbury, lan

Client Project Coordinator

Client Services Representative

Complaints Advisor

Ecommerce Supply Assistant

Customer Account & Operations Coordinator

Service Delivery Coordinator

Customer Service Coordinator

Customer Escalations Officer

Client Services Executive

Client Coordinator

Customer Success & Sales Support Coordinator

Sales Support (Customer Success)

Complaints Advisor

Client Services Executive

Onboarding Assistant

Onboarding Team Member - PI (Southport)

Implementation Manager

Customer Support & Retention Representative

Client Services Coordinator

New Enquiry Manager – Legal Customer Services

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