Chubb BlackburnFacilities Manager – Job Description
ROLE PURPOSE
The Facilities Manageris responsible for the end-to-end management of facilities services across thesite, ensuring the environment is safe, compliant, well-maintained, and alignedwith client expectations.
This includes buildingoperations, statutory compliance, contractor management, financial control,soft services oversight, and general workplace experience. The FacilitiesManager also undertakes basic handyman-level tasks as required, escalating anyspecialist or regulated work to qualified professional contractors
KEY RESPONSIBILITIES:
1. Building Operations& Maintenance
- Ensure the internaland external fabric of the building is maintained to a high standard.
- Oversee plannedpreventative maintenance (PPM), reactive repairs, inspections, and lifecycleplanning.
- Ensure all buildingservices (M&E, HVAC, electrical, life safety systems) are serviced andcompliant.
- Monitor and maintainasset registers, site plans, equipment records, and compliance documentation.
- Manage major workprogrammes, refurbishments, and capital projects acting as the client liaisonpoint.
- Carry out minorhandyman tasks, escalating to qualified or specialist approved professionalcontractors when required
2. StatutoryCompliance & Health & Safety
- Maintain fullstatutory and regulatory compliance for the site (e.g. fire safety, waterhygiene, gas safety, electrical safety).
- Ensure ELogbooks,CAFM systems, and compliance trackers are kept up to date and audit-ready.
- Lead risk managementactivities, including incident investigations, insurance liaison, andcorrective actions.
- Conduct regularH&S checks, audits, and inspections across all areas of the building.
- Plan and lead firedrills, emergency evacuations, and ensure emergency plans and maps areroutinely updated.
- Ensure third-partycontractors adhere to all H&S standards, RAMS, permits to work, and sitepolicies.
3. Contractor &Supplier Management
- Oversee allcontracted services (e.g. cleaning, security, M&E, landscaping, waste,catering).
- Monitor contractorperformance against KPIs, SLAs, and contract obligations—taking correctiveaction where required.
- Ensure allprocurement activity complies with company policy.
4. FinancialManagement & Reporting
- Prepare, monitor,and control site FM budgets in line with client expectations.
- Forecastexpenditure, track variances, and manage cost-saving initiatives.
- Ensure the serviceagreement is delivered within agreed financial parameters.
- Produce monthly,quarterly, and annual management reports, including performance metrics, riskitems, and compliance summaries.
5. WorkplaceExperience, Meeting Rooms & Event Support
- Ensure all meetingrooms are regularly checked and maintained to a high standard.
- Oversee cleanliness,AV readiness (non-technical checks), layout, and room presentation.
- Escalate issues asappropriate.
- Support room setuprequirements including:
- Moving furniture
- Adjusting layouts
- Preparing rooms formeetings, workshops, or events
- Supportbuilding-wide events, town halls, and conferences, ensuring smooth setup andreset.
6. Client Relationship& Stakeholder Engagement
- Act as the primarypoint of contact for the client’s day-to-day operational needs.
- Attend clientmeetings, provide performance updates, and ensure actions are completed.
- Build and maintainstrong client relationships through consistent service quality.
- Identify andimplement service improvements that enhance the client’s workplace environment.
7. Leadership &Team Management
- Lead the FacilitiesCo-ordinator
- Provide coaching,support, and regular performance reviews for direct reports.
- Foster a culture ofsafety, customer focus, and continuous improvement.
8. AdditionalResponsibilities
- Liaise with localauthorities, emergency services, insurers, and regulatory bodies.
- Support ESG andsustainability initiatives across energy, waste, and recycling.
SKILLS &COMPETENCIES
- Strong knowledge ofbuilding systems and basic repair techniques
- Ability to carry outbasic handyman tasks safely and competently
- Excellent leadershipand supplier management skills
- Strong commercialawareness and budgeting skills
- Skilled inproblem-solving and prioritisation
- Excellentcommunication and reporting ability
- Competent inCAFM/ELogbooks and MS Office
- Ability to workwithin a team and on own initiative and within a pressurised environment withexcellent organisational and planning skills
EXPERIENCE &QUALIFICATIONS
Essential:
- Previous experienceas a Facilities Manager or Senior FM role
- Strong understandingof statutory compliance and health & safety responsibilities
- Experience managingmultiple FM service providers
- Ability to completeminor repairs and basic maintenance work
- Strong experiencewith budget management and reporting
