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helpdesk engineer jobs near sandford, som

IT Field Engineer – Based in Cardiff or Bristol

Renault UK -
Bristol

Apply Now

Job details

Full-time
£35,700 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Car scheme

Qualifications

Driving Licence
LAN
ITIL
Organisational skills
VPN

Full job description

IT Field Engineer
Based in Cardiff or Bristol

£35,700 + up to 15% bonus + ECOP Car | 45 hours per week

Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our UK IT team. You’ll help keep technology running smoothly across our dealerships and work with colleagues who value clarity, professionalism and collaboration.

What you’ll do

Provide on-site IT support across multiple dealerships
Resolve hardware, software and connectivity issues
Deploy laptops, desktops, telephony and user devices
Support installations, upgrades and maintenance
Work with the IT/IS Manager on process improvements
Deliver 1st3rd line support and escalate when required
Manage helpdesk tickets and incoming requests
Complete daily system checks and routine maintenance
Document technical processes clearly
Coordinate with suppliers and internal teams
Assist with routers, switches, firewalls and VPN tasks
Support LAN and WiFi troubleshooting
Carry out basic cabling tracing and patching
Maintain site IT assets and stock
Support SDWAN and modern networking initiatives

Territory and travel

This role covers our Cardiff and Swansea dealerships and our six Bristol sites. You’ll also make reasonably frequent visits to Greater London, the Home Counties and our Bolton dealership, with occasional visits to partner organisations. We welcome applicants living within a practical commute of Bristol or South Wales.

What we’re looking for

We’re looking for someone who communicates clearly, enjoys helping others and brings a calm, professional approach to onsite support. You should have experience in field support or similar technical work, with confidence working independently across different locations.

You’ll be comfortable using Microsoft 365 and Windows environments, and have a good understanding of networking concepts such as SDWAN, VPN, routing, LAN/WiFi and firewalls. Strong organisational skills will help you manage visits, tasks and priorities effectively.

It’s helpful if you’re familiar with hardware swaps, troubleshooting and basic cabling tasks, and have some experience coordinating suppliers or service partners. Certifications such as ITIL v4, CompTIA, Microsoft or Cisco are desirable, and awareness of standards such as PCI DSS or ISO 27001 is beneficial, although not essential.

Licence requirement

A full UK driving licence is essential, and automaticonly licences are acceptable.
Foreign licences within the UK grace period are also welcome.

Hours and pay

£35,700 per year
Up to 15% annual bonus
ECOP car after one month’s service
Demo car provided initially (subject to normal BIK)
45 hours per week, usually 8am6pm Monday to Friday
Flexibility required for travel and occasional oncall
Business mileage reimbursed
Overnight accommodation and reasonable expenses reimbursed when agreed in advance
Company laptop and mobile phone provided

Company benefits

Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing and accessories
Access to company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear progression support
Cycle to Work scheme, including ebikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
33 days’ annual leave including Bank Holidays (option to buy or sell days)

Apply Now

** CLICK HERE to apply for the IT Field Engineer role at Renault Retail Group - you will be directed to our secure application portal. **

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please.

Apply Now

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helpdesk engineer jobs in sandford, som

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IT Field Engineer Based in Cardiff or Bristol

What you’ll do

Territory and travel

What we’re looking for

Licence requirement

Hours and pay

Company benefits

IT Field Engineer
Based in Cardiff or Bristol