Customer service manager Work, Jobs in Sandhurst, Ham (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
7h
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Team management
- Employee discount
Quick apply
Service Centre Team Leader
M Group —Farnborough
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
7d
Account Manager
Safetykleen —Sunningdale
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
10d
Area Manager -showroom Sales
Crane Garden Buildings —Camberley
- £38,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Employee discount
- Life insurance
Quick apply
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
6d
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
2d
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
5d
Store Manager
Poundland —Camberley
- Up to £38,000 a year
- Retail management
- Leadership
- Employee discount
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
12d
Service Delivery Manager
FluidOne —Camberley
- Full-time
- Analysis skills
- Computer networking
- Employee assistance programme
Customer Care Manager (6 month FTC)
Asahi UK —Woking
- Full-time
- Communication skills
10d
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Acquisition Training and Onboarding Manager
LRG —Camberley
- Hybrid work
- Sales
- Project management
- Organisational skills
Quick apply
Senior Property Manager
LRG —Camberley
- £29,500 a year
- Monday to Friday
- Hybrid work
- Driving
- Organisational skills
- Time management
- Employee discount
Quick apply
6d
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
11d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Assistant Branch Manager
Travis Perkins —Farnborough
- Full-time
11d

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customer service manager jobs near sandhurst, ham

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
7 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer service manager jobs in sandhurst, ham

Customer Service Manager

Customer Service Manager

Service Centre Team Leader

Account Manager

Business Development Manager

Area Manager -showroom Sales

Customer Care Manager

Customer Service Team Leader

Retention Team Leader

Store Manager

Regional Customer Support Manager

Service Delivery Manager

Customer Care Manager (6 month FTC)

Client Service Delivery Operations Lead – Risk and Healthcare

Acquisition Training and Onboarding Manager

Senior Property Manager

Customer Relationship Manager

Zara Reading Customer Experience Deputy Manager

Director of Customer Operations and Engagement, EMEA

Assistant Branch Manager

I want to receive the latest job alerts for customer service manager in sandhurst, ham

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