Technical support specialist Work, Jobs in Sands, Bkm (with Salaries)

Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
8d
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
8d
Travel Safe Officer
Amulet —High Wycombe
- £14.60 an hour
- Full-time
- Customer service
- Writing skills
- First Aid Certification
- Annual leave
Quick apply
1d
Solution Consultant/ Housing Specialist (UK home based)
Techlabs London —High Wycombe
- English
- Travel
- Organisational skills
Planning Consultant
Green Retreats —Aylesbury
- £32,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Trainee Water Treatment Engineer
SMS Environmental —Reading
- Up to £26,000 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Communication skills
- Employee discount
- Sick pay
Quick apply
Legal Officer
HM Courts & Tribunal Service —High Wycombe
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
Events & Digital Marketing Coordinator
Oakley Food Projects —Wokingham
- £22,450 - £25,650 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
SEO, AEO & GEO Content Executive
Oxford Instruments plc —High Wycombe
- Hybrid work
- Analytics
8d
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Quality Assurance Lead
Dreams —High Wycombe
- Full-time
- Hybrid work
- Leadership
- Communication skills
- SDLC
- Free parking
- Employee discount
3d
Process Engineer - Water Sector
Stantec —High Wycombe
- Continuous improvement
- Communication skills
- Annual leave
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Gas Responsible Person
VINCI Facilities UK —High Wycombe
- Full-time
- Organisational skills
- In-person
Quick apply
Junior Graphic Designer
Oxford Instruments plc —High Wycombe
- Hybrid work
- Microsoft Powerpoint
- No degree
- Organisational skills
7d
Major Incident Manager | Berkshire | Contract £285 per day
Incite Insight —Reading
- £285 a day
- Continuous improvement
- Communication skills
Quick apply
Workflow & IT Solutions Specialist Hardware Automation
Beckman Coulter Diagnostics —Amersham
- Full-time
- Remote
- Engineering
- Master's degree
- Analysis skills
- Annual leave
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Manager

EA-RS Group -
High Wycombe

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
8 days ago

Benefits

Company pension

Qualifications

Customer service
GCSE
Process improvement
Supervising experience
Team management
Planned Preventative Maintenance (PPM) implementation
Employee performance appraisals
Management reporting
Communication skills
Planned maintenance

Full job description

Based in High Wycombe, we are recruiting for a Document Service Desk Manager to join our hugely successful team.

Job Summary:

Manage a team of engineering administrators and oversea delivery of customer requirements (KPI). Managing the service centre for the Company.

Core Responsibilities:

1. Working with Regional Service Managers to ensure smooth running of service department

2. Managing the service centre administrators, by directing, organising and coordinating the day-to-day servicing and maintenance requirements across all disciplines to ensure customer requirements are met.

3. Identify any opportunities to improve service delivery methods and procedures and implementing these.

4. Highlighting training needs and requesting relevant training

5. Ensure intruder alarms are managed efficiently and effectively

6. Recruitment for service centre as and when required.

7. Monitoring the work streams, review and evaluate work for all service centre team.

8. Review and manage outstanding service and maintenance reports which is completed by service centre team.

9. Provide regular reports to Operations Manager for collating information for board meeting.

10. Monitoring and analysing KPI (Key Performance Indicators) and ensuring these are met monthly for all customers.

11. Ensuring Operations Manager is kept up to date with service department performance.

12. Carrying out one to one meeting with administrators (when required)

13. Attend monthly meetings with customers to discuss performance

14. Appraisals

15. Regular team meetings

16. Update reports required for weekly service department meeting with Operations Manager

Key Competencies of experienced jobholder

· Extensive experience of co-ordinating reactive and planned preventative maintenance services support and solutions.

· A systematic approach to solving complex problems.

· Strong attention to detail and able to identify errors swiftly.

· Highly effective verbal/written communication.

· A professional and high level of interpersonal skills at all levels.

· Able to deal with all members of staff, clients and suppliers in a professional manner.

Experience

· Proven experience in the industry along with a track record to demonstrate competence is essential.

· Able to work under pressure and prioritise workloads, maintaining excellent levels of customer service at all times.

· Ability to work well on your own or as part of a team.

Please call David on 07771 760902 for more information, (my phone is on 7:30am to 10pm, including weekends).

Who are we?

EA-RS has a turnover in excess of £100million and leads the industry with 6 Centres of Excellence, consolidating a dangerously fragmented fire and security market. A multi-service specialist providing complete fire safety, security and compliance turn-key solutions provide clients with a unique one solution offering, enabling evidence-based digitized asset management.

EA-RS will be the first in the UK to have a fully developed online training system and physical academy, sponsored by leading industry bodies, including the FIA and manufacturers to develop technical, moral, and ethical competency for life safety.

EA-RS’s aim is to develop and deliver tomorrow’s market leading fire safety, security and compliance standards, today.

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension

Education:

GCSE or equivalent (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in sands, bkm

Service Desk Manager

IT Solutions Engineer (Networking)

Technical Support Manager

Travel Safe Officer

Solution Consultant/ Housing Specialist (UK home based)

Planning Consultant

Trainee Water Treatment Engineer

Legal Officer

Events & Digital Marketing Coordinator

SEO, AEO & GEO Content Executive

Quality Assurance Specialist

Quality Assurance Lead

Process Engineer - Water Sector

IT Project Manager

Contract Manager - Northern Trains

Gas Responsible Person

Junior Graphic Designer

Major Incident Manager | Berkshire | Contract £285 per day

Workflow & IT Solutions Specialist Hardware Automation

IT Engineer

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