Service delivery officer Work, Jobs in Sandwell, Wmd (with Salaries)

Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
2d
Facilities and Office Manager
Midland Building Products —West Bromwich
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Housing Officer
Trident Group —Birmingham
- £31,418.09 - £37,384.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
9d
Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
10d
CIT Officer
NCR Atleos —Birmingham
- £35,766.10 a year
- Overtime
- Annual leave
- Employee discount
Quick apply
8d
[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
7d
Children Participations and Engagement Officer
Powered by CAN —West Bromwich
- £11,284.00 - £13,218.40 a year
- Part-time
- Supervising experience
- Project management
- Leadership
- Free parking
- Sick pay
Quick apply
10d
Engagement and Project Officer Temporary
Age UK Wolverhampton —Wolverhampton
- £19,739 a year
- Part-time
- Hybrid work
- Social media management
- Salesforce
- Public speaking
- Free parking
Quick apply
2d
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Horticultural Health and Wellbeing Officer
Ideal For All Limited —Smethwick
- £25,878 - £27,148 a year
- Full-time
- Up to 50% travel
- Cooking
- Driving
Quick apply
Go Abroad Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Customer Liaison Officer
Mears Group —Birmingham
- Up to £31,000 a year
- Full-time
- Maintenance
- Communication skills
- Annual leave
- Employee discount
3d
Support Team Leader (Supported Exempt Accommodation)
Elmfield Housing —Sparkhill
- £28,275 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Annual leave
Quick apply
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
1d
Member Support Administrator
Bluline Health Ltd —Worcester
- £26,364 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
10d
Housing Management Officer
Twenty Fifth Avenue Ltd —Birmingham
- £32,000 - £40,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
Quick apply
10h
Resident Liaision Officer
Wates —Birmingham
- Customer service
- Maintenance
- Communication skills
Officer - Processing Operations
Homes England —Birmingham
- £26,946 - £31,427 a year
- Full-time
- Presentation skills
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
4d
Event Production Support Officer
Civic Recruitment Limited —Bromsgrove
- £17.91 an hour
- Temporary
- Hybrid work
- Microsoft Office
- Administrative experience
- Project management
Quick apply
13d

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service delivery officer jobs near sandwell, wmd

Housing Officer - Worcestershire, Hereford, Dudley

Serco Plc -
Oldbury

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Job details

Full-time
£29,250 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Maintenance
Organisational skills
IT
Communication skills

Full job description

Housing Officer

AASC - Worcestershire, Hereford, Dudley

Full time, 37.5 hours per week. Monday – Friday

Salary: £29,250.00, plus Serco Benefits.

You are required to have a valid UK driving licence for this role. A company car will be provided.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Main purpose:

Delivery of services required under the AASC contract to support Service Users in their Area.
Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.
Provide welfare support and signposting to the Service Users in their care.
Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.

Main Accountabilities:

Ensure delivery of all core Service User support services as prescribed under the contract.
Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure.
Respond to requests for assistance and support received via the AIRE Services.
Manage incidents raised by the AIRE Services.
Deliver against the tasking schedule or as required by the Field operations manager.
Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.
Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
Undertake further inspections as required (i.e. pre-dispersal).
Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
Complete first fix and minor repairs where identified and tasked
Maintain property standards to ensure compliance with contractual commitments and property legislation.
Accountable for following all processes, procedures, and policies under the contract.
Manage access to the IA for suppliers, visitors, maintenance etc.
Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti-social behaviour, children’s safeguarding needs, etc.
Assisting with day-to-day IA operations including, daily registers, post, reception duties etc.
Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary.

What you’ll need to do the role:

Strong experience of working in a service environment, with demonstrable knowledge of communication skills.
Knowledge/experience of working within a property related environment.
Strong interpersonal skills.
IT literate, knowledge of MS Word, Excel, etc.
Ability to manage conflict.
Strong organisational skills.

Desirable:

Some maintenance knowledge desirable.
Safeguarding knowledge/experience in a similar environment desirable.
Experience in a security related role.

Why Serco:

Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer:

Salary: Competitive salaries with annual reviews.
Pension: Up to 6% contributory pension scheme.
Holidays: 25 days' annual leave plus bank holidays.
Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

#aasc

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact j&[email protected].

aascjobs aasccorejobs

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Refine Your Search

service delivery officer jobs in sandwell, wmd

Housing Officer - Worcestershire, Hereford, Dudley

Facilities and Office Manager

Social Value Officer

Housing Officer

Enrolment Officer

CIT Officer

[6990] Control Room Operator

Children Participations and Engagement Officer

Engagement and Project Officer Temporary

Tenant Liaison Officer

Horticultural Health and Wellbeing Officer

Go Abroad Officer

Customer Liaison Officer

Support Team Leader (Supported Exempt Accommodation)

Proceedings Support Unit (PSU) Specialist

Member Support Administrator

Housing Management Officer

Resident Liaision Officer

Officer - Processing Operations

Event Production Support Officer

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