Client services occupations Work, Jobs in Sawston, Cam (with Salaries)

Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
11d
Account Handler
East Cambridgeshire & Fenland NFU Mutual Agnecy —Ely
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Customer Service Administrator MAT Cover
Vantify —Saint Ives
- £26,227.50 a year
- Temporary
- Hybrid work
- Microsoft Word
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Account Ops - Customer Service Specialist
Ultra Clean Technology —Cambridge
- £28,000 a year
- Full-time
- CRM software
- Salesforce
- Computer skills
- Free parking
- Annual leave
Quick apply
5d
Customer Service Administrator
Johnsons Workwear Ltd —Letchworth
- £26,734.50 a year
- Full-time
- Health & wellbeing programme
Quick apply
11d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Customer Success Manager (Higher Education & Academic Libraries)
Clarivate —Cambridge
- Full-time
- Hybrid work
- Customer service
2d
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
Client Coordinator
Worknest Secure —Stevenage
- Hybrid work
- Team management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Employee assistance programme
Account Manger
Rocket Paye Ltd —Stevenage
- £23,000 - £27,000 a year
- Full-time
- Recruiting
- In-person
Quick apply
Commercial Advisor
ACO Technologies plc —Bedford
- £26,000 a year
- Call to connect
- CRM software
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
4d
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
Customer Liaison Officer
Costain —Hitchin
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
4d
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Resident Liaison Officer
United Infrastructure —Stevenage
- Full-time
- Computer literacy
- Communication skills
Quick apply
eCommerce Migration Activation Executive
Worldpay (UK) Limited —Cambridge
Quick apply

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Account Handler
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client services occupations jobs near sawston, cam

Client Success Coordinator - Pharmacies

BeWell -
Cambridge

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,500 a year
11 days ago

Benefits

Work from home

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
Customer support
Customer interaction
SaaS
Communication skills
Help desk

Full job description

Role and Responsibilities

In your role as Client Success & Onboarding Coordinator, you will be responsible for supporting the successful onboarding, adoption, and ongoing success of pharmacy customers on the BeWell platform. You will play a key role in ensuring pharmacies are effectively launched and supported, particularly during the early stages of their journey, while taking a proactive, consultative approach to help customers maximise the value of the platform throughout their lifecycle with BeWell.

Your core responsibilities will include:

Client Launches

You will support pharmacies through BeWellʼs structured onboarding journey from initial introduction through to go-live, ensuring all required setup steps are completed accurately and within agreed timelines.

You will coordinate and schedule onboarding calls, training sessions, and follow-ups, maintaining clear communication with customers to ensure momentum is sustained and expectations are effectively managed.

You will act as a proactive and consultative partner to customers, helping them understand how to best leverage the BeWell platform to improve patient engagement, enhance service delivery, and support business growth.

You will develop and maintain strong working relationships with pharmacy customers, acting as a professional and approachable point of contact throughout onboarding and early adoption.

You will build and maintain a strong understanding of the BeWell platform and its capabilities, acting as a subject matter expert SME for customers and supporting them with practical guidance on how to use the system effectively.

You will provide first-line support to customers and patients via email and telephone, logging, tracking, and managing queries in line with defined processes and service level expectations.

You will troubleshoot common platform issues, identify when escalation is required, and work closely with internal teams to ensure timely and effective resolution.

You will proactively identify risks, delays, or gaps in onboarding progress and take appropriate action to resolve them, ensuring a consistent and high-quality customer experience.

You will maintain accurate and up-to-date records of all onboarding activity, customer interactions, and support queries within BeWellʼs systems and tools.

You will identify recurring issues, customer feedback, and areas for improvement, and communicate these insights to internal teams to support ongoing product and process enhancement.

You will collaborate closely with the Client Success, Product, and Operations teams to ensure a seamless transition from onboarding through to ongoing customer success.

You will contribute to the continuous improvement of onboarding processes, training materials, and customer experience, sharing ideas and feedback based on your day-to-day interactions.

Ongoing Support Function

You will provide ongoing inbound support to pharmacy customers as they continue to use the BeWell platform, ensuring queries are handled promptly, professionally, and in line with defined service standards.

You will manage support requests end-to-end, maintaining clear communication with customers and ensuring they remain informed and confident throughout the resolution process.

You will identify patterns in support queries and proactively contribute to improving knowledge bases, training materials, platform enhancements, and platform usability.

Account Consultation & Review

You will proactively engage with existing customers to conduct periodic account reviews, assessing platform usage, engagement levels, and overall account health.

You will identify opportunities for customers to increase their use of the platform, including adoption of new features, optimisation of existing workflows, and improved utilisation of services.

You will support customers in deploying initiatives such as campaigns, service rollouts, or retraining sessions to improve patient engagement and maximise return on investment from the platform.

You will act as a consultative partner, helping customers translate platform capabilities into measurable business and clinical outcomes.

General

You may be required to undertake such other duties as are reasonably consistent with your role and the needs of the business. Your responsibilities may be amended from time to time to reflect the evolving requirements of BeWell.

What We’re Looking For

Essential

Strong written and verbal communication skills
Highly organised with good attention to detail
Comfortable speaking to customers on calls and video meetings
Confident using digital tools (email, calendars, CRM systems)
Positive, proactive attitude with a willingness to learn

Desirable (but not required)

Interest in healthcare, pharmacy, or digital health
Experience in a customer-facing, admin, support, or coordination role
Familiarity with SaaS platforms or onboarding processes

What You’ll Get

Full training on the BeWell platform and onboarding processes
Clear development pathway into Client Success, Account Management, or Operations
Exposure to a fast-growing UK health-tech company
Supportive team environment with structured processes
Competitive entry-level salary
Hybrid / remote working flexibility

Why Join BeWell?

Be part of a purpose-driven company improving access to community healthcare
Build valuable, transferable skills in customer success and SaaS operations
Work closely with pharmacies and make a real impact on their digital journey
Join a growing team with clear opportunities to progress

How to Apply

Apply via Indeed or LinkedIn with your CV and a short note explaining why you’re interested in the role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,500.00 per year

Benefits:

Work from home

Application question(s):

From time to time, this role may involve travel to attend company-wide meetings. Are you comfortable with this requirement?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB1 2JH

Quick apply

Refine Your Search

client services occupations jobs in sawston, cam

Client Success Coordinator - Pharmacies

Account Handler

Agent Support Assistant

Customer Service Administrator MAT Cover

Account Ops - Customer Service Specialist

Customer Service Administrator

Customer Support Coordinator

Customer Success Manager (Higher Education & Academic Libraries)

Service Support Coordinator

Client Coordinator

Broker Support Specialist

Account Manger

Commercial Advisor

Merchant Success Manager - eCommerce

Customer Liaison Officer

Repairs Customer Service Representative

Resident Liaison Officer

eCommerce Migration Activation Executive

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