Customer service agent Work, Jobs in Scotland (with Salaries)

Passenger Service Agent 25hrs
PrimeFlight —Aberdeen
- £12.54 - £13.17 an hour
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
10d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
9d
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Service Agent - PART TIME - UK
Swissport International AG —Paisley
- £12.91 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
22h
Booking Department Representative / Agent
M & M Theatrical Productions Ltd —Ayr
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Customer Support Advisors - Duart House
KwikFit —Bellshill
- £26,700.55 - £29,074.94 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor, Full Time - Bellshill
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
1d
Airport Service Agent - Trolleys
EdinburghAirport —Edinburgh
- £12.90 an hour
- Full-time
- Customer service
7h
Customer Service Agent
Northgate Vehicle Hire —Inverness
- £28,734 a year
- Monday to Friday
- Customer service
- Employee discount
Quick apply
7d
Customer Service Adviser
NFU Mutual Agency —Oban
- £24,785 - £26,598 a year
- Full-time
Customer Service Agent FTC
PrimeFlight —Inverness
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
10d
Call Centre Agent
Wescot Credit Services —Glasgow
- £26,436.80 - £27,528.22 a year
- Rotating shift
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
Customer Service Duty Manager
Menzies Aviation —Edinburgh
- Full-time
- IT
- Leadership
- Communication skills
3d
Baggage Hall Agent - PART TIME - UK
Swissport International AG —Paisley
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
22h
Airport Service Agent – Trolleys
Edinburgh Airport —Edinburgh
- Full-time
- Customer service
- Time management
- Free parking
- Employee assistance programme
4h
Tour Check-in Agent
The Hairy Coo —Edinburgh
- From £13 an hour
- Part-time
- Hospitality
- Management
- English
- Employee discount
Quick apply
Dispatch Agent (Operations) - PART TIME - UK
Swissport International AG —Paisley
- £12.91 an hour
- Part-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
22h
Part Time Customer Contact Agent - Strathclyde Business Park
KwikFit —Bellshill
- £20,022.91 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
2d
Ramp Agent
PrimeFlight —Inverness
- Overtime
- Free parking

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Passenger Service Agent 25hrs

PrimeFlight -
Aberdeen

Apply Now

Job details

£12.54 - £13.17 an hour
10 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
On-site parking

Qualifications

Customer service
GCSE
Communication skills

Full job description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.

All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.

Role Responsibilities:

Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
To ensure the overall Passenger experience of passengers handled by PrimeFlight is of an exceptional standard at all times.
Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
Provide and maintain an excellent standard of customer service.
Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
Deal with customer complaints/problems, at source where possible, keeping line management informed.
Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight
Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.
Ensure all Airline Service Level Agreements are met or exceeded
Ensure that all Key Performance Indicators are met or exceeded
All performance variances must be actioned promptly and honestly to ensure the integrity of the PrimeFlight Group.
High level of performance and attendance.
Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manor at all times.
The ability to perform tasks efficiently and accurately within defined time constraints.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints

What were looking for?

A desire to deliver exceptional customer service
Effective communication and relationship building skills
Ability to deal effectively with difficult people and problem solve.
A proactive approach to working together
Accuracy in both theoretical and practical workplace applications - an eye for detail
An Ability to work on one's own initiative
English and Maths GCSE or equivalent Grade C or above
Desirable - Work experience in an airport in a customer facing role
Desirable - Knowledge of airline systems and procedures
Desirable - A recognised customer service training programme
Someone who is able to work shift patterns 6 days on 3 days off, 3 early shifts, 3 late shifts and 3 days off

Why Join Us?

Employee Assistance Programme
Uniform provided
Company pension
Free parking
On-site parking
Referral programme
£12.54 - £13.17 per hour

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Apply Now

Refine Your Search

customer service agent jobs in scotland

Passenger Service Agent 25hrs

Customer Service Support Agent

Customer Service Agent

Customer Service Agent

Customer Service Agent - PART TIME - UK

Booking Department Representative / Agent

Customer Support Advisors - Duart House

Customer Service Advisor, Full Time - Bellshill

Airport Service Agent - Trolleys

Customer Service Agent

Customer Service Adviser

Customer Service Agent FTC

Call Centre Agent

Customer Service Duty Manager

Baggage Hall Agent - PART TIME - UK

Airport Service Agent – Trolleys

Tour Check-in Agent

Dispatch Agent (Operations) - PART TIME - UK

Part Time Customer Contact Agent - Strathclyde Business Park

Ramp Agent

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