Director of customer experience Work, Jobs in Scotland (with Salaries)

Customer Excellence Specialist - 12 Month Fixed Term Contract
Sky —Livingston
- Full-time
- Hybrid work
- Project management
- Training & development
- Communication skills
- Free parking
- Employee discount
9d
Head of Customer Operations
AGS Airports —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Recruiting
- Free parking
- Employee assistance programme
5d
Director of Audiences and Support
FWB —Edinburgh
- Full-time
- CRM software
- Travel
- Budgeting
Personal Assistant to Managing Director
SFL Ltd —Cumbernauld
- £25,420 - £33,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
Quick apply
1d
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
Head of Group Brand
SSE —Glasgow
- £95,000 a year
- Full-time
- Team management
- Employee discount
- Gym membership
2d
Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
8d
Deputy Commercial Director - Digital & Security
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Presentation skills
- Contracts
- AI
8d
Enquiries and Systems Coordinator - CG2114SX
University of St Andrews —St. Andrews
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- CRM software
- University
- School
- Free parking
- Annual leave
3d
Senior Executive Assistant to the CEO
Blue Energy —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Research
Chief People Officer
Scottish Government —Edinburgh
- £111,916 - £121,143 a year
- Full-time
- Presentation skills
- Continuous improvement
- Human resources
10d
Project Start Up & Intervention Leader
Baker Hughes —Aberdeen
- Full-time
- Management
- Contracts
- Leadership
- Flexible schedule
- Life insurance
11d
Office Manager
MB Fire and Security Limited —Coatbridge
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
4d
Business Development Manager- Retail
goldenacregroceryltd —Edinburgh
- £34,000 - £39,000 a year
- Full-time
- Business development
- Travel
- Communication skills
- Free parking
- Flexitime
Quick apply
Project Consultant
Aspen Solutions Ltd —Glasgow
- £65,000 - £75,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
6d
Office Administrator HR and Payroll Experience
Glow Social Care —Bathgate
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
Risk Technology Frameworks Lead - Executive Director
JPMorganChase —Glasgow
- Full-time
- Financial services
- Leadership
- Communication skills
Programme Manager - Islands Entrepreneurial Network TalEntEd Islands Growth Deal (18 months)
RGU —Scotland
- £47,389 - £56,535 a year
- Temporary
- Continuous improvement
- No degree
- Travel
- Annual leave
- Work from home
4d
Head of Agile Transformation
Barclays —Glasgow
- Analysis skills
- Continuous improvement
- Team management
4d

I want to receive the latest job alerts for director of customer experience in scotland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Excellence Specialist - 12 Month Fixed Term Contract

Sky -
Livingston

Apply Now

Job details

Full-time
9 days ago

Benefits

Free parking
Company pension
Canteen
Private medical insurance
Employee discount
On-site parking
Shuttle service provided

Qualifications

Coaching
Change management
Project management
Telecommunication
Change leadership
Training & development
Communication skills

Full job description

Job ID: R0056895

Location

Livingston, West Lothian

Hours/week

37.5 hrs/week

Payrate range

Unknown

Role/Team overview

Join the Customer & Colleague Enablement Team, we enable ‘Better’ Customer & Colleague Experiences, EVERY DAY.

At the heart of Sky’s mission to Believe in Better, the Customer & Colleague Enablement team plays a vital role in shaping future-ready experiences for both our customers and our people. The Customer & Colleague Enablement sit under the Sales Directorate, but support CSG wide.

We are a forward-thinking, purpose-driven team committed to enabling better customer and colleague experiences, every day. Through innovation, connection, problem-solving, adaptability, and a growth mindset, we create the conditions for others to thrive.

Our role is to empower teams with the right tools, systems, knowledge, and resources – helping them to do their jobs effectively and efficiently. Whether it's modernising tech, building future skills, or forging strategic partnerships, we’re always looking ahead to ensure we meet tomorrow’s challenges today.

If you’re someone who thrives in change, enjoys solving complex problems, and believes in making things better – not just for now but for the future – then this is the place for you.

The Customer Excellence team exists to put customer-first thinking at the heart of everything we do in Sales. We turn insight into action—shaping strategy, improving journeys, and supporting advisors to deliver brilliant conversations.

From driving large-scale transformation to surfacing trends through data, we collaborate across Sales Ops, Compliance, Technology and frontline teams to make change that sticks. We’re trusted to lead, challenge, and improve—always with the customer and colleague experience in mind.

If you’re passionate about insight, improvement and making better happen, this is the team for you.

What you’ll do

Drive engagement and adoption of new tools, processes and products across Sales Operations

Create and deliver plans that land key customer insight and process changes in collaboration with Sales operations

Support frontline coaching, recognition, and learning activities aligned to customer strategy and plan

Deliver feedback loops and hold focus groups to surface customer/advisor experience themes

Champion the use of the conversational behavioural framework across the operational estate ensuring its embedded through everyday activity

Support onboarding plans and capability development for new starters/skill gaps across campaigns in collaboration with Learning and Sales operations

What you’ll bring

Essential Criteria:

Strong confident communication, storytelling and engagement skills, with the ability to influence at all levels (Director, HOSO and offshore partners).
A customer-first mindset with experience using customer insight to drive change and improvements
Proven track record to embed behaviour change and new ways of working in frontline teams
Creative and proactive approach to building engagement strategies to ensure a minimum standard – blueprint
A self-motivated individual who is equally comfortable working by themselves and as part of a team

Desirable Criteria:

Project management and problem-solving mindset
Experience working in or closely with contact centre Sales teams
Prior experience of working in the telecomms industry would also be useful

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

Free NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base

We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You’ll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

Apply Now

Refine Your Search

director of customer experience jobs in scotland

Customer Excellence Specialist - 12 Month Fixed Term Contract

Head of Customer Operations

Director of Audiences and Support

Personal Assistant to Managing Director

Operations Director

Project Coordinator (Post Production)

Head of Group Brand

Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)

Deputy Commercial Director - Digital & Security

Enquiries and Systems Coordinator - CG2114SX

Senior Executive Assistant to the CEO

Chief People Officer

Project Start Up & Intervention Leader

Office Manager

Business Development Manager- Retail

Project Consultant

Office Administrator HR and Payroll Experience

Risk Technology Frameworks Lead - Executive Director

Programme Manager - Islands Entrepreneurial Network TalEntEd Islands Growth Deal (18 months)

Head of Agile Transformation

I want to receive the latest job alerts for director of customer experience in scotland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected