Director of customer service Work, Jobs in Scotland (with Salaries)

Head of Ecommerce
DFYNE —Glasgow
- Full-time
- In-person
- Tax experience
Head of Supplier Partnerships and Contracting - UK
Macs Adventure —Glasgow
- £85,000 a year
- Hybrid work
- Travel
- IT
- Negotiation
- Annual leave
- Work from home
Quick apply
14d
Corporate Director
Nationwide Building Society —Glasgow
- £75,000 a year
- Full-time
- Management
- Business development
- Travel
8d
Head of Retail – Optical & Audiology
FWB —Aberdeen
- Full-time
- Leadership
- Communication skills
2d
Director of Food and Beverage
Crieff Hydro Limited —Crieff
- Weekend availability
- Hotel
- IT
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Head of Sales
Appointedd —Edinburgh
- Full-time
- Sales
- Marketing
Quick apply
Relationship Director, Commercial Mid-Market
National Westminster Bank PLC —Aberdeen
- £67,120 - £100,680 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Analysis skills
- Annual leave
1d
Director, Software-Enabled Enterprise Services
Qualitrol —Glasgow
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
11d
Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director
JPMorganChase —Edinburgh
- Full-time
- Bachelor's degree
- Machine learning
- AI
Senior Director of Electronics
Optos —Dunfermline
- Analysis skills
- Travel
- Agile
Director - Enterprise Design, Banking
Deloitte —Edinburgh
- Hybrid work
- Master's degree
- Business development
- Bachelor's degree
Operations Transformation Associate Director – Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- AI
Operations Transformation Associate Director – Airline Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- IT
- AI

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Head of Supplier Partnerships and Contracting - UK
Macs Adventure —Glasgow
FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate…
£85,000 a year
Quick apply
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Head of Ecommerce

DFYNE -
Glasgow

Apply Now

Job details

Permanent | Full-time

Qualifications

Conversion optimisation
Tax experience

Full job description

Location: DFYNE HQ, 1 Forrest Gate, Uddingston, G71 5PW

Work Location: Onsite

About You:

Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath?

Dare you energised by scale, experimentation, and building a world class digital experience? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.

About DFYNE:

A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel….

Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself - www.dfyne.com.

About the

First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important you get introduced to who you may be working with for a long time early on.

I’m Jay, Head of Operations at DFYNE. I’m looking for someone who’s going to help us take DFYNE’s Ecommerce to the next level. The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience.

You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.

Attitude:

Commercial curiosity
Calm precision
Builder mindset
Customer first thinking
Grounded confidence

Key Responsibilities:

Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
Lead the revenue performance, driving forecasting, trading, and growth across all markets.
Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
Oversee digital merchandising, including product launches, navigation, collections and storytelling.
Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
Own the platform performance, sustainability, speed, integrations, and continuous improvement.
Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.

Experience Needed:

Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
Proven track record of scaling revenue in multimarket environments.
Strong platform experience (Shopify Plus or equivalent).
Global ecommerce exposure, including logistics, payments, tax, and localisation.

Skills:

Strategic thinking
Creative direction
Operational excellence
Leadership & coaching
Stakeholder alignment
Budget and ROI mindset
Calm command
Community first thinking

So, what’s in it for you?:

If you’ve made it this far down without being put off, brilliant, I’d love to hear from you.

Besides a work family and a great place to work, you’ll have an opportunity to grow with the

company, be a part of the journey, and have a vital input into helping continue the crazy

growth we’ve already seen.

You’ll be part of a high challenge, high reward culture.

What will aid a successful application with DFYNE:

Cover letter
Completed questionnaire

Permanent
Full time
Uddingston, Glasgow, United Kingdom
Operations Team

Apply Now

Refine Your Search

director of customer service jobs in scotland

Head of Ecommerce

Head of Supplier Partnerships and Contracting - UK

Corporate Director

Head of Retail – Optical & Audiology

Director of Food and Beverage

Head of Sales

Relationship Director, Commercial Mid-Market

Director, Software-Enabled Enterprise Services

Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

Senior Director of Electronics

Director - Enterprise Design, Banking

Operations Transformation Associate Director – Logistics Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Operations Transformation Associate Director – Airline Industry, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

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