Dynamics 365 Work, Jobs in Scotland (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
Assurance and Control Analyst
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- No degree
- Annual leave
- Employee discount
9d
Managed Services - Powerapps Developer
HSO Group B.V. —Glasgow
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Assistant Infrastructure Programme Manager
Altrad —Helensburgh
- Microsoft Powerpoint
- Microsoft Word
- Project management
Quick apply
Head of IT
SIBCAS LTD —Bathgate
- From £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Finance Systems Administrator - 9 month FTC
Trainline —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- SharePoint
Business Support Manager
First Bus —Glasgow
- £45,000 - £50,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
11d
HP Business Operations & Alliances Coordinator
Advania UK —Bellshill
- Hybrid work
- Organisational skills
3d
Project Support Assistant
Assystem —Helensburgh
- Microsoft Powerpoint
- Travel
- SharePoint
- Employee assistance programme
Senior Developer
SSE —Glasgow
- £64,085 - £76,581 a year
- Full-time
- CRM software
- Employee discount
- Gym membership
4d
Accounts Payable Clerk
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- AI
- Time management
Business Development Manager - Europe & Africa
NOV Inc. —Aberdeen
- Full-time
- Microsoft Powerpoint
- CRM software
- Engineering
- Work from home
- Gym membership
HSE Project Coordinator (UK)
Nadara —Edinburgh
- Full-time
- Engineering
- Travel
- Organisational skills
Secretarial Administrator
Scottish Legal Aid Board —Scotland
- £31,220 a year
- Temporary
- Customer service
- Typing
- Communication skills
- Annual leave
- Employee assistance programme
Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
3d
Improvement & Innovation Hub Manager
Insights Learning & Development Ltd —Dundee
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Quick apply
2d
Senior Management Accountant
Morris & Spottiswood —Glasgow
- Analysis skills
- Conflict management
- Communication skills
HR Operations Coordinator
Element Materials Technology —Edinburgh
- Microsoft Word
- Microsoft Outlook
- Contracts
2d
Senior Executive Assistant to the CEO
Blue Energy —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Research

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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Inbound customer enquiry call handling
Incident queue management
iOS
User account provisioning
Microsoft Office Suite
Windows
Microsoft Office
User account management
iManage
Technical writing
Application support
Communication skills
Mobile devices

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

Refine Your Search

dynamics 365 jobs in scotland

IT Service Desk Analyst - Edinburgh

IT Service Desk Analyst - Edinburgh

Assurance and Control Analyst

Managed Services - Powerapps Developer

Assistant Infrastructure Programme Manager

Head of IT

Finance Systems Administrator - 9 month FTC

Business Support Manager

HP Business Operations & Alliances Coordinator

Project Support Assistant

Senior Developer

Accounts Payable Clerk

Business Development Manager - Europe & Africa

HSE Project Coordinator (UK)

Secretarial Administrator

Service Administrator

Improvement & Innovation Hub Manager

Senior Management Accountant

HR Operations Coordinator

Senior Executive Assistant to the CEO

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