technical support Work, Jobs in scotland (with Salaries)

Technical Support Assistant (F/T 37.5h)
Fitshop UK Limited —Glasgow
- £24,785 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Desktop Support Technician
Bill Gosling Outsourcing Limited —Glasgow
- Windows
- Linux
- Paid training
Quick apply
Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
2d
Digital Technical Operations Apprentice
QA Apprenticeships —Prestwick
- £18,200 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Support Officer
Barchester Healthcare —Inverness
- £31,000 a year
- Travel
- Phone etiquette
- Communication skills
Quick apply
Support Analyst
GAP Group —Glasgow
- Full-time
- Organisational skills
- IT
- In-person
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
2d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Service Desk Analyst (Night Shift)
Computershare —Edinburgh
- Weekend availability
- Customer service
IT Support Apprentice
QA Apprenticeships —Glasgow
- £23,000 - £26,500 a year
- Weekend availability
- English
- Free parking
- Employee discount
Technical Publication Support
ATEXIS —Scotland
- CAD
- Microsoft Office
- IT
- Life insurance
Quick apply
Product Support Specialist
Appointedd —Edinburgh
- £24,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Development Support: Tools
Rockstar Games —Edinburgh
- Full-time
- Bachelor's degree
- Software development
- In-person
Technical Bureau Operator
City Facilities Management —Glasgow
- From £25,918.20 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
IT Support
Covetrus —Dumfries
- Full-time
- Customer service
- Microsoft Office
- Communication skills
IT Assistant
DART Tool Group —Kirkcaldy
- £14 - £16 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
15h
IM&T Junior Technician (Junior Application Support Officer)
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Call to connect
- Hybrid work
- IT
9d
IT System Support User
Mowi ASA —Rosyth
- Microsoft Outlook
- Travel
- IT

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Technical Support Assistant (F/T 37.5h)

Fitshop UK Limited -
Glasgow

Quick apply

Job details

Full-time
£24,785 a year

Qualifications

Driving Licence
Customer service
Communication skills

Full job description

Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment.

This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally.

You will also support with team performance, maintaining team vision and inspire the Technical Support team.

Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.

Key Responsibilities:

Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims
Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer
Support other members of the team with WMS and Exchequer training
Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat
Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience
Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts
Continuously looking at the internal processes and procedures in order to drive efficiencies.
Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer
Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience
Be comfortable with Health & Safety and enforce as part of daily activities
Continuous personal improvement; constantly striving to grow and develop yourself and the team
Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge

Who you will work with:

Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues.In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.

You will need:

Experience in customer care
A knowledge of fitness equipment
An understanding of the health and safety requirement in line with technical area
Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams
Ability to problem solve and effectively communicate action plan
To be able to plan and organise personal workload and support all members of the team

Advantages though not essential

A Full UK Driving licence
A forklift licence

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV. We look forward to receiving your application!

Job Type: Full-time

Quick apply

Refine Your Search

technical support jobs in scotland

Technical Support Assistant (F/T 37.5h)

Desktop Support Technician

Graduate Technical Support Analyst

Digital Technical Operations Apprentice

IT Support Officer

Support Analyst

IT Support Engineer

Senior Technical Support Analyst

Regional IT Support Specialist

Service Desk Analyst (Night Shift)

IT Support Apprentice

Technical Publication Support

Product Support Specialist

Development Support: Tools

Technical Bureau Operator

Support Engineer

IT Support

IT Assistant

IM&T Junior Technician (Junior Application Support Officer)

IT System Support User

I want to receive the latest job alerts for technical support in scotland

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