Shift team leader Work, Jobs in Sct (with Salaries)

Customer Service Team Leader
The Cigna Group —Greenock
- Full-time
- Hybrid work
- Conflict management
- Mentoring
- Training & development
Operations Shift Manager
Simba Courier Logistics Ltd —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Team management
- Organisational skills
- Communication skills
- Free parking
- Referral programme
Quick apply
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Re-Advertised Home Support Co-ordinator Out of Hours - (Perm/Part Time) - REF:HSCP/81200 81201
Inverclyde Council —Greenock
- £41,593 - £45,201 a year
- Monday to Friday
- Hybrid work
- Annual leave
Leisure Team Leader
Village Hotels - Edinburgh - Leisure —Edinburgh
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Shift Team Leader
Ardagh Group —Irvine
- 12 hour shift
- Computer literacy
- Continuous improvement
- Team management
- Sick pay
5d
Warehouse Operative Nights
Evri —Dundee
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Team Member
NEXT —Port Glasgow
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Customer Service Specialist (Luxury)
Huntswood Scotland Limited —Glasgow
- Up to £30,727 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
10d
Team Member
Hollywoodbowlgroup —Glasgow
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Employee discount
Shift Leader
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Retail management
- Teaching
- Employee assistance programme
- Employee discount
Shift Team Leader
Cademuir Engineering Limited —Galashiels
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Quality control
Quick apply
Retail Shift Manager
Lidl —Dumbarton
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
13d
Shift Team Leader
Rubberatkins —Aberdeen
- Full-time
- Microsoft Word
- Supervising experience
- Continuous improvement
Quick apply
Production Planner
Lazy Day Foods Ltd —Shotts
- From £38,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
12d
Nights - Team Leader
Premier Inn —Glasgow
- Up to £13.66 an hour
- Full-time
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
Team Leader
Farmhouse Inns - BRA_102 —Linwood
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Sales Associate
NEXT —Glasgow
- £10.85 - £12.71 an hour
- 12 hour shift
- Customer service
Sales Assistant
Superdrug —Clydebank
- £9.75 - £13.00 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
2d
Customer Service Advisor (Fraud)
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
9d

I want to receive the latest job alerts for shift team leader in sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Leader

The Cigna Group -
Greenock

Apply Now

Job details

Full-time

Benefits

Private medical insurance

Qualifications

Customer service call handling
Mentoring junior staff
Process improvement
Microsoft Office Suite
Complaint handling
Performance management
Change management
Conflict management
Mentoring
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As a GIH Team Leader in Greenock, you’ll lead a team of approximately 12 Customer Service Representatives, helping them deliver strong customer outcomes and meet operational performance goals.

You’ll work in a fast-paced, evolving environment where priorities may change, customer needs can be time-sensitive, and follow-through is important. You’ll support your team through coaching, engagement, performance management, and day-to-day leadership.

What You’ll Do

Lead, coach, and support a team of Customer Service Representatives to deliver consistent service, quality, productivity, and customer satisfaction outcomes.
Help your team meet operational KPIs by using performance insights, clear communication, and practical coaching.
Manage escalations, calls, and meetings with professionalism, helping to resolve issues and improve the customer experience.
Identify opportunities to improve processes, support innovation, and work with the management team to implement and measure new initiatives.
Build strong employee engagement through regular support, motivation, conflict resolution, training, and involvement in daily team activity.
Act as a single point of contact for specific clients or accounts when required, supporting client visits, stakeholder meetings, and partner discussions.
Manage competing priorities across two rotational shifts, including a working window between 01:00pm and 04:30am IST and virtual weekend support.

What You’ll Bring

At least 2 years of relevant leadership experience in international voice or similar customer service functions or companies.
Experience coaching, managing, motivating, and developing individuals.
A strong performance track record in a leadership role.
Experience handling conflict, complaints, and escalated customer situations.
An international mindset, with the ability to collaborate effectively across locations.
Strong communication, presentation, organization, and prioritization skills.

Skills

Soft Skills

Clear and confident communication
Empathy and strong interpersonal skills
Adaptability in a changing environment
Practical problem-solving and sound judgement
Ability to support engagement, collaboration, and team development
Persistence in seeing work through to completion

Technical / Functional Skills

Customer service leadership
Performance and KPI management
Coaching and mentoring
Complaint and escalation management
Process improvement
Microsoft Office proficiency
Data-informed decision-making

Nice to Have

Healthcare experience
Experience supporting international customer service teams
Experience acting as a client or account point of contact
Experience supporting change management or new initiatives

Why Join Us

Competitive salary and the opportunity to contribute to meaningful work in international healthcare.
A multicultural and hybrid working environment where collaboration and clear communication are valued.
Private Medical Insurance and Employee Wellbeing Benefits to support your health and wellbeing.
Access to an Educational Development Program to support your continued learning and growth.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Apply Now

Refine Your Search

shift team leader jobs in sct

Customer Service Team Leader

Operations Shift Manager

Customer Service Team Leader

Re-Advertised Home Support Co-ordinator Out of Hours - (Perm/Part Time) - REF:HSCP/81200 81201

Leisure Team Leader

Shift Team Leader

Warehouse Operative Nights

Team Member

Customer Service Specialist (Luxury)

Team Member

Shift Leader

Shift Team Leader

Retail Shift Manager

Shift Team Leader

Production Planner

Nights - Team Leader

Team Leader

Sales Associate

Sales Assistant

Customer Service Advisor (Fraud)

I want to receive the latest job alerts for shift team leader in sct

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected