Customer service team lead Work, Jobs in Sedgefield, Dur (with Salaries)

Sales & Lead Generation Coordinator
William Smith Group 1832 —Barnard Castle
- £27,866.63 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
16h
Customer Service Team Leader (Maternity Cover)
Tyne Coast College —South Shields
- £26,028 - £34,453 a year
- Part-time
- School
4d
Business Development Team Manager
Sage —Newcastle upon Tyne
- Hybrid work
- Sales
- Presentation skills
- Communication skills
Maintenance Team Lead, NCL2 RME
Amazon UK Services Ltd. —Stockton-on-Tees
- Weekend availability
- Maintenance
- Programmable logic controllers
- Flexible schedule
People & Service Team Leader
River Island —Stockton-on-Tees
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Worldwide Res. Team Leader
Hays Travel —Sunderland
- Sales
- Customer service
- Supervising experience
- Employee discount
11d
Team Leader
Benugo —Newcastle upon Tyne
- £14.25 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Lead - Full time
Jewells —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Paid training
- Employee discount
Team Leader
The Rank Group —Gateshead
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Cafe Team Leader
Tesco UK —Bishop Auckland
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
11d
Office Administration Team Leader
Hay & Kilner —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Lead Game Developer - Game Studio
tombola —Sunderland
- Hybrid work
- Management
- Leadership
- Work from home
Quick apply
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
Estee Lauder —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
5d
Key Lead - Eldon Square, Hollister
AFH STORES UK LIMITED —Newcastle upon Tyne
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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customer service team lead jobs near sedgefield, dur

Sales & Lead Generation Coordinator

William Smith Group 1832 -
Barnard Castle

Quick apply

Job details

Permanent | Full-time | Part-time upon request
£27,866.63 a year
16 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount

Qualifications

CRM software
Sales
Customer service
Salesforce
Lead generation
B2B sales
Organisational skills
Telemarketing
Communication skills
Time management

Full job description

Company Overview

William Smith Group 1832 is a leading trade supplier within the distribution and manufacturing sectors. We are proud of our employee-focused culture, strong customer relationships, and commitment to innovation and growth.

We believe in developing our people, rewarding performance, and creating clear opportunities for progression within our sales function.

Role Overview

The Sales & Lead Generation Coordinator plays a key role in driving revenue through structured outbound sales campaigns and proactive follow-up of marketing-generated leads.

This is an office-based, phone-focused sales role. You will work through pre-populated customer lists for specific campaigns, promotions, product launches or training initiatives, while also managing and converting inbound marketing enquiries.

You will be responsible for engaging customers, identifying sales opportunities, promoting relevant products or courses, and converting leads into revenue. Performance is measured through activity levels, conversion rates and campaign success.

This is a target-driven role with a base salary and commission linked to campaign performance.

Key Responsibilities

Campaign-Based Outbound Sales

Work through pre-populated customer lists provided for specific campaigns
Proactively contact existing and prospective customers via telephone.
Promote products, services, promotions or training courses.
Identify sales opportunities and close orders where appropriate.
Record all outcomes accurately in the CRM system.
Meet campaign KPIs including call volumes, conversions and revenue targets.

Marketing Lead Follow-Up

Manage and follow up all inbound marketing-generated leads.
Contact customers who: Request samples, Complete online enquiries, Download resources, Click promotional campaigns
Qualify interest and convert opportunities into sales
Ensure timely follow-up and strong customer experience.
Provide feedback on lead quality and trends.

Customer Engagement & Sales Support

Build rapport with customers and understand their requirements.
Recommend suitable products or solutions.
Handle objections confidently and professionally.
Escalate complex queries to appropriate teams when required.
Support the wider Sales team with campaign feedback and insights.

Performance & Reporting

Achieve agreed KPIs including:
Call activity
Lead response times
Conversion rates
Campaign revenue targets
Maintain accurate and up-to-date CRM records.
Provide campaign performance feedback to Sales & Marketing teams.

About this role

Structured, campaign-led internal sales
Lead generation and conversion
Office-based outbound calling
Target-driven with commission opportunity
A strong foundation role within the Sales function

Skills & Experience Required

Confident and professional telephone manner
Comfortable making outbound sales calls daily
Strong communication and listening skills
Resilient and target-driven mindset
Good organisational and time management skills
Comfortable using CRM systems
Positive attitude and willingness to learn
Previous telesales, lead generation or internal sales experience preferred (but not essential)

Commission & Rewards

This role includes:

Competitive base salary
Commission paid per campaign based on performance
Performance-based bonuses
Clear KPIs and earning potential
Ongoing sales training and development
High performance is recognised and rewarded.

What we offer:

Competitive salary
Pension Scheme
Life Assurance 6 x Salary
Free Parking
Employee Assistance Programmes
Training and career development
Holiday Purchase Scheme
Cycle to Work Scheme
Techscheme and Employee Discount

If you are a motivated individual who thrives in a dynamic environment, we would love to hear from you. Please submit your CV and any additional information detailing your relevant experience.

Pay: £27,866.63 per year

Benefits:

Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in sedgefield, dur

Sales & Lead Generation Coordinator

Customer Service Team Leader (Maternity Cover)

Business Development Team Manager

Maintenance Team Lead, NCL2 RME

People & Service Team Leader

Worldwide Res. Team Leader

Team Leader

Customer Experience Lead - Full time

Team Leader

Cafe Team Leader

Office Administration Team Leader

Lead Game Developer - Game Studio

Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days

Key Lead - Eldon Square, Hollister

Other jobs to consider

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