About the role
Serving our customers, communities, and planet a little better every day.
Salary: from £28,000 + annual bonus & benefits
Work Level: 1
Location: Newcastle (Hybrid)
Office Attendance: Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.
Closing Date: Applications close on 5th September 2026 at 5pm. Please note this date may change due to business requirements.
Why this role?
At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.
We're looking for Claims Handlers - Settlements to join our Customer Settlement Team. In this role, you'll manage a portfolio of claims from investigation through to settlement, ensuring customers receive fair, timely and professional outcomes while balancing commercial and regulatory responsibilities.
This is an exciting opportunity to join a high-performing claims team that is passionate about delivering excellent customer experiences. You'll use your technical claims knowledge and negotiation skills to make informed decisions, resolve complex situations and achieve positive outcomes for customers, suppliers and the business.
Whether it's settling claims, investigating liability, identifying fraud concerns or supporting vulnerable customers, you'll play a vital role in helping customers when they need us most.
What you’ll be doing
Delivering fair, accurate and timely claim settlements by managing a portfolio of claims in line with policy cover, legal liability and company procedures.- Supporting customers through the claims journey by resolving queries, providing clear guidance and delivering excellent customer service during often difficult circumstances.
- Investigating claims, assessing liability and reviewing evidence to support informed decision-making and appropriate settlement outcomes.
- Negotiating effectively with suppliers, third parties and representatives to achieve fair settlements and control overall claims costs.
- Managing claims reserves, recoveries, diary management and file accuracy to ensure effective caseload management and regulatory compliance.
- Identifying potential fraud, complaints and complex claims issues, escalating where appropriate and supporting successful resolution.
What we’re looking for: (minimum criteria)
Empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.- Capability of demonstrating excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.
- Robust level of computer literacy and ability to effectively navigate a range of IT based systems.
- Confident approach and an ability to take ownership for own decisions within the established authority limits and parameters.
And if you have any of these, even better
- Strong technical knowledge of motor insurance claims, including insurance principles such as indemnity and subrogation, liability assessment, vehicle and property damage claims, relevant case law, industry protocols and The Road Traffic Act.
- Proven experience managing an active claims caseload, with the ability to prioritise workloads effectively, demonstrate sound commercial judgement, make logical claims decisions and take ownership within agreed authority levels.
- Excellent investigation, negotiation and problem-solving skills, including experience identifying and investigating potential motor fraud, assessing liability and delivering solutions that meet both customer and business needs.
- Outstanding communication and stakeholder management skills, with the ability to build relationships across a range of customers and third parties, explain complex information clearly, demonstrate empathy in challenging situations and confidently utilise multiple IT systems to manage claims effectively.
We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.
What’s in it for you?
A generous pension, with up to 7.5% employer contribution, depending on what you put in.- Virtual GP Service for you and your family
- Performance related annual bonus.
- 7.2 weeks holiday, with the opportunity to buy more.
- Colleague Clubcard discount (10-15% + second card to share with someone else).
- Enhanced parental leave.
- Opportunities to Save and Buy as you earn.
- A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.
Interviews
As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews are expected to be held from w/c 31st August 2026.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.
Let's make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
