Customer service team lead Work, Jobs in Selby (with Salaries)

Customer Service Team Leader
Sonex Financial —City and Borough of Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
11d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
9d
Luxury Booking Sales Team Leader
Space Dental —Wakefield
- From £40,000 a year
- Full-time
- Analysis skills
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
2d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
10d
Lead Dental Receptionist/Patient Care Co-ordinator
Vitruvian Dental Studio —Leeds
- £30,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
3d
Replenishment Team Manager
IKEA —Leeds
- From £29,215 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
9d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Outlook
- Customer service
- Maintenance
- Annual leave
- Employee discount
Team Leader
Jessops —York
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Sales Team Manager - Care Homes
Optimum Medical —Leeds
- Full-time
- CRM software
- Business development
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
UK Small Works Team Leader
HAGS —Leeds
- Business development
- Continuous improvement
- Team management
1d
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader
Card Factory —Doncaster
- Up to £13 an hour
- Customer service
- Leadership
2d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Team Leader (Telecoms)
Network Rail —Doncaster
- £35,582 - £43,400 a year
- 12 hour shift
- Hybrid work
- Continuous improvement
- Free parking
- Annual leave
8d
Lead Online Manager
Sainsbury's —Doncaster
- From £36,250 a year
- Team management
- Training & development
- Retail management
- Employee discount
14d
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- Training & development
- Paid training
- Annual leave
Quick apply
Digital Marketing Lead (FTC)
Croda International Plc —Goole
- Hybrid work
- Marketing
- No degree
- Agile
- Free parking
- Annual leave
9d
Digital Marketing Lead (FTC)
Croda —Goole
- Hybrid work
- Marketing
- No degree
- SharePoint
- Free parking
- Annual leave
9d

I want to receive the latest job alerts for customer service team lead in selby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Leader

Sonex Financial -
City and Borough of Leeds

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
11 days ago

Qualifications

Computer literacy
Mentoring junior staff
Internal department liaison
Performance management
Change management
Continuous improvement
Mentoring
Customer support
Professional development mentoring
Customer interaction
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Role: Customer Service Team Leader

Location: Leeds LS1 – Wellington Street (FT in the office for the first 6 months)

Salary: £30k - £35k plus 15% bonus

Job Purpose

As a Customer Service Team Leader at Lantern Group, you will lead, motivate, and develop a team of customer service representatives supporting the Sonex Financial campaigns. You will ensure customers receive excellent service and appropriate financial solutions while driving high performance, compliance, and customer satisfaction.

Reporting to the Operations Manager, you will coach and support your team through performance management, SMART goal setting, and personal development plans. You will monitor KPIs, identify training needs, manage attendance and wellbeing in line with company policies, and work collaboratively with colleagues to drive continuous improvement.

The ideal candidate will be a strong communicator with proven leadership experience, a track record of delivering targets, and the resilience and adaptability needed to maintain high standards and outstanding customer outcomes.

Working Pattern

Shift rotation (3-week cycle):

Week 1: 08:00 – 16:00

Week 2: 09:00 – 17:00

Week 3: 10:00 – 18:00

Role Accountabilities

Lead, motivate, and coach customer service representatives to achieve KPIs, SLAs, and quality standards while delivering fair customer outcomes.
Monitor individual and team performance, addressing underperformance promptly through coaching, feedback, and development plans.
Conduct regular 1:1 meetings, performance reviews, and balanced scorecard assessments to support continuous improvement and capability development.
Identify training needs and provide effective mentoring, coaching, and support to enhance skills, knowledge, and performance.
Communicate company updates, objectives, and key messages clearly and consistently, gathering and sharing feedback where appropriate
Ensure compliance with company policies, procedures, regulatory requirements, and Consumer Duty principles
Manage team attendance, wellbeing, and performance in line with HR policies and best practice
Support representatives with complex customer queries and escalations, working with relevant departments to achieve positive resolutions
Handle and record escalated customer contacts in line with service standards and regulatory requirements
Promote a customer-first culture that prioritises fairness, transparency, and sustainable customer outcomes
Encourage accountability, risk awareness, and root cause analysis to support operational effectiveness and continuous improvement
Work collaboratively with managers and colleagues to optimise resources, manage workloads, and deliver business objectives
Support the implementation of change initiatives, process improvements, and best practices across the operation
Foster an inclusive, supportive, and high-performing team environment where employees feel valued and engaged
Lead by example, demonstrating Lantern Group values, behaviours, and professional standards at all times
Maintain required training, product knowledge, and competency standards for yourself and your team
Take responsibility for risk and compliance within your area of responsibility
Complete additional duties as required, including audits, reporting, projects, interviews, team communications, and incentive initiatives

What We’re looking for

A minimum of 1 year experience in a people management or supervisory role
Worked within a regulated environment
Computer literate with knowledge of Excel, Word, Teams and Outlook
Strong verbal and written communication skills
Good organisational, time management and accuracy skills
Ability to work under time constraints and meet deadlines
Ability to develop employees through motivation, leadership, coaching and training
Ability to comply with organisation policies and procedures
Ability to effectively work with a variety of people from diverse backgrounds
Problem solving and decision making
Ability to make, fair, consistent and objective judgments
Ability to work under pressure and make decisions

Why Join Lantern

Competitive salary with 15% bonus
25 days holiday (increasing with service) plus BH
Option to buy additional holiday
Great socials
supportive team environment
opportunities for development

At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.

Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

Quick apply

Refine Your Search

customer service team lead jobs in selby

Customer Service Team Leader

Customer Service Team Leader

Luxury Booking Sales Team Leader

Customer Success Lead

CS Team Managers - Customer Service Team Manager

Lead Dental Receptionist/Patient Care Co-ordinator

Replenishment Team Manager

Helpdesk Lead

Gas Team Leader

Team Leader

Sales Team Manager - Care Homes

UK Small Works Team Leader

People & Service Team Leader

Team Leader

Multichannel Cx Team Lead

Team Leader (Telecoms)

Lead Online Manager

Client Services Lead

Digital Marketing Lead (FTC)

Digital Marketing Lead (FTC)

I want to receive the latest job alerts for customer service team lead in selby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected