Project leader Work, Jobs in Selly Oak, Wmd (with Salaries)

People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
12d
Finance Team Leader
BCOP —Birmingham
- £35,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Presentation skills
- Free parking
- Flexitime
Quick apply
3d
Curriculum Lead
Sandwell College —Birmingham
- £48,163 - £51,106 a year
- Full-time
- Education
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Translation Project Manager
WORD360 Language Services —Birmingham
- Up to £26,000 a year
- Hybrid work
- Project management
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
Trainee Accountant - Major Programmes
West Midlands Combined Authority —Birmingham
- £32,601 - £37,143 a year
- Part-time
- Management
- English
- AI
- Annual leave
- Employee discount
4d
Data Administrator
Birmingham Media —Birmingham
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Head of Creative Operations
Abstract Knight Studios Ltd —Birmingham
- £4,500 - £7,500 a month
- Full-time
- Management
- Microsoft Office
- Project management
- Health & wellbeing programme
Quick apply
8d
Project Manager
Equans —Birmingham
- Full-time
- Engineering
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Project Coordinator
School of Coding —Birmingham
- £28,000 - £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
11d
Transcription Officer
Queen Alexandra Charity —Harborne
- £24,492.52 - £26,455.00 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
5d
Supply Chain Coordinator
Sureserve —Birmingham
- £30,000 - £34,000 a year
- Microsoft Excel
- Microsoft Office
- SQL
- Annual leave
- Employee assistance programme
Quick apply
13d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Project Lead
Southco Manufacturing Ltd —Worcester
- From £40,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- Assembly
- Life insurance
- Sick pay
Quick apply
4d
Graduate Policy Officer
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
7d
PMO Lead
National Gas —Warwick
- £49,855 - £63,000 a year
- Overtime
- Hybrid work
- Analysis skills
- Employee assistance programme
4d

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People Operations Lead

Serco Group -
Solihull

Apply Now

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Business processes
Continuous improvement
Case management
Human resources
Leadership

Full job description

Location: Solihull (Hybrid – 2 days/week in the office)

Salary: £40,000 - £45,000 dependent on experience

Fixed Term - 12 Months Opportunity

Are you an experienced HR Operations leader who thrives in a fast-paced, high-volume environment? Do you have a track record of leading operational teams, driving service excellence, and ensuring compliance with GDPR and Subject Access Request (SAR) processes?

We are seeking an experienced HR People Operations Lead to oversee the day-to-day delivery of a large-scale HR Helpdesk and People Services operation. This is a key leadership role responsible for managing operational performance, developing high-performing teams, strengthening stakeholder relationships, and ensuring an exceptional employee experience across the business.

About the Role

Reporting to the People Operations Delivery Manager, you will lead the operational running of the UK HR Helpdesk function, ensuring service levels, KPIs and customer expectations are consistently achieved. You will be responsible for managing a team operating within a fast-paced shared services environment, balancing service delivery, compliance requirements, continuous improvement initiatives and business change activity.

A critical aspect of the role will be ensuring all GDPR and Subject Access Request (SAR) processes are managed effectively, maintaining robust controls, governance and compliance standards whilst minimising organisational risk.

You will also work closely with internal stakeholders and external partners, driving operational improvements, enhancing customer service and identifying opportunities for automation and process optimisation.

Key Responsibilities

Lead the day-to-day operation of the UK HR Helpdesk and People Services support function.
Manage, coach and develop operational teams within a fast-paced, high-volume environment.
Ensure delivery against service level agreements, KPIs and quality standards.
Act as the escalation point for complex HR operational issues and service challenges.
Oversee GDPR compliance and manage Subject Access Requests (SARs), ensuring robust governance and adherence to regulatory requirements.
Drive continuous improvement initiatives, including process optimisation and automation opportunities.
Utilise operational data and trend analysis to identify issues, improve service delivery and support business decision-making.
Build strong relationships with key stakeholders and external partners, ensuring effective service delivery and collaboration.
Lead operational projects and support the successful implementation of new services and business change initiatives.
Develop performance reporting and dashboards to provide clear visibility of operational performance and service outcomes.

About You

We are looking for an operationally focused leader with significant experience managing HR service delivery teams in a complex and fast-moving environment.

You will bring:

Proven experience leading teams within a fast-paced operational, HR Shared Services or customer service environment.
Strong understanding of HR operations, employee lifecycle processes and service delivery best practice.
Demonstrable experience managing GDPR compliance and Subject Access Request (SAR) processes.
Experience driving operational performance through KPIs, SLAs and continuous improvement initiatives.
Strong stakeholder management skills with the ability to influence and build relationships at all levels.
Experience leading operational change, process improvement and automation projects.
Excellent analytical and problem-solving skills, with the ability to use data to drive decision-making.
Experience working with HR systems and case management platforms.
Strong people leadership skills with a passion for developing and coaching teams.

Why Apply?

This is an excellent opportunity to join a highly visible People Services function where you will have the opportunity to shape service delivery, improve operational performance and lead a team through an exciting period of transformation and continuous improvement.

What we offer:

25 days annual leave plus bank holidays
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Apply Now

Refine Your Search

project leader jobs in selly oak, wmd

People Operations Lead

General Manager- Birmingham City FC

Finance Team Leader

Curriculum Lead

Managing Director

Translation Project Manager

Trainee Accountant - Major Programmes

Data Administrator

Manager of Dedicated Implementations - EMEA

National Contract Manager

Head of Creative Operations

Project Manager

Project Coordinator

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Transcription Officer

Supply Chain Coordinator

Social Value Officer

Project Lead

Graduate Policy Officer

PMO Lead

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