Job Introduction
Apprentice Administrator (Level 3)
About us
At Get Set UK, we help people overcome barriers, build skills and create brighter futures through employment, skills, health and justice programmes that change lives every day.
We're now part of a global group with more than 16,000 colleagues working across more than 90 countries. It's an exciting new chapter for Get Set UK, combining the values and culture that have made us successful with the opportunities, investment and international reach of a global organisation.
We're also proud to be an employee-owned organisation. Our value of Own It isn't just something we say, it's how we work. We believe in giving our people the opportunity to take ownership, make a genuine difference and play their part in our future success.
If you're organised, reliable, enjoy helping people and want to build a professional career in administration, this could be a great place to start.
About the role
As Administrator Apprentice, you will be the welcoming, organised presence that helps people feel supported from the moment they contact or visit our office.
You will often be the first person our clients speak to and the first face they see. The way you answer a call, welcome a visitor, record information or follow up an action helps create the experience people have with Get Set UK.
Working alongside our RESTART team, you will provide day-to-day administrative and customer service support while completing structured learning as part of your apprenticeship.
This is an entry point into a professional administrative career, but you will have real responsibility from day one.
You do not need to know everything when you start. We will help you learn our systems, processes and services. What matters is that you are willing to learn, take feedback, follow instructions and take pride in getting things right.
What you will do
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Act as front of house for the office and help create a welcoming, professional environment.
Welcome clients, visitors and partners and make sure they are directed to the right person.
Answer incoming telephone calls professionally and respond to basic enquiries.
Make outbound calls to clients to confirm appointments, provide updates or follow up agreed actions.
Schedule appointments and support the management of team diaries and calendars.
Provide day-to-day administrative support to RESTART Advisers and the wider delivery team.
Handle correspondence, scanning, filing and document management.
Update client and office records accurately and keep information up to date.
Support administrative processes connected with the RESTART Scheme.
Provide basic Information, Advice and Guidance when appropriate and once trained to do so.
Use Microsoft Office and internal systems to complete administrative tasks.
Handle personal and confidential information appropriately.
Keep accurate records and follow required processes.
Communicate clearly with clients, colleagues and external partners.
Complete your apprenticeship learning, training and assessments within agreed timescales.
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Role model Get Set UK’s values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.
Our values and standards
At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire.
We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners.
Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through.
For this apprenticeship, we are especially interested in your attitude and approach to work.
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You care about getting things right.
You stay polite and professional, even when things are busy.
You follow instructions and ask questions when you are unsure.
You are willing to receive feedback and learn from it.
You understand that reliability and consistency build trust.
Minimum essential criteria
To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:
A genuine interest in developing a career in administration, business support or customer service.
A clear reason for applying for an apprenticeship and a willingness to complete the required learning and assessments.
A polite, professional and confident communication style when speaking with people face to face or by telephone.
Basic IT skills and confidence using computers, email and Microsoft Office.
Good attention to detail and an understanding of the importance of accurate information.
Ability to follow instructions, processes and agreed ways of working.
Willingness to ask questions, receive feedback and learn new skills.
Ability to organise your own tasks and complete agreed actions.
Evidence of commitment and reliability through work, education, volunteering, caring responsibilities, clubs, activities or other experiences.
Evidence of completing tasks, projects, coursework, responsibilities or agreed objectives.
Reliability, punctuality and a professional approach.
Ability to explain your education and employment history clearly, including any gaps or short-term roles where relevant.
Ability to work in a busy environment where priorities may change during the day.
Commitment to Get Set UK’s values and to supporting people who may face barriers to work, learning or progression.
Willingness to complete all required recruitment and apprenticeship checks, including right to work and references.
Right to work in the UK. Please note that we are not able to offer visa sponsorship for this role.
Previous office or administration experience is not required. We are interested in the attitude, reliability and potential you can demonstrate.
Desirable criteria
It would be helpful if you have:
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Previous customer service experience through work, volunteering, work experience or education.
Experience speaking with customers, clients or members of the public.
Experience using Microsoft Word, Excel, Outlook or similar digital tools.
Experience organising appointments, activities, records or information.
An interest in employability, public services or supporting people.
A day in the role
You arrive at the office and help make sure reception is organised and ready for the day.
Clients begin to arrive and you welcome them, check their appointment and let the appropriate Adviser know they are here.
The telephone rings. You answer professionally, listen to the enquiry and either help with a basic question or make sure the caller reaches the right person.
Between visitors and calls, you support the RESTART team with administrative tasks. You may update records, scan documents, book appointments or make outbound calls to clients.
Priorities can change during the day, so you will learn how to stay organised, follow processes and ask for support when you need it.
You finish the day knowing that your work has helped the office run smoothly and allowed our Advisers to focus on supporting people to move forward.
What you will get from this role
This apprenticeship is designed to give you a clear entry point into a professional administrative career.
You will receive structured apprenticeship learning and support while gaining real experience in a busy, people-focused organisation.
You will develop transferable skills in administration, customer service, communication, digital systems, diary management and professional working.
You will learn how to work within a structured service where accuracy, confidentiality and good processes matter.
Most importantly, you will be able to point to real responsibilities and outcomes you have delivered as you build your future career.
Benefits
We want colleagues to feel supported, rewarded and able to do their best work. Benefits include:
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25 days annual leave, plus bank holidays, increasing with length of service
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Employee ownership share scheme
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Pension scheme with 5% employee contribution and 3% employer contribution
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Pension salary sacrifice scheme
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Employee Assistance Programme
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Vitality GP consultations
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Mental health support, including CBT and counselling
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Physiotherapy cover
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Vitality health checks
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40% discount on gym memberships
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Free 12-month Headspace subscription
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IncentFit, with the opportunity to earn up to £30 per month
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Discounts and offers with health, wellbeing and lifestyle retailers
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Phone contract discounts, including 20% off selected EE monthly plans
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Access to additional Vitality health cover and cashback benefits after 12 months’ service
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Group life protection after 2 years’ service
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Additional annual leave after 2, 4 and 5 years’ service
Some benefits are subject to role type, eligibility and length of service. The full benefits package will be confirmed during the recruitment process.
Recruitment process
We aim to make our recruitment process clear, fair and engaging for every candidate.
To apply, you must complete your application on our recruitment platform, including a short initial questionnaire. If you apply through Indeed, you will still need to complete this step before we can review your application.
Once submitted, our recruitment team will assess your CV and application against the essential requirements of the role, looking for evidence of relevant experience, communication skills, commitment and achievement.
If shortlisted, you may be invited to complete a further questionnaire and progress through some or all of the following stages:
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Telephone or Teams conversation with our recruitment team
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Online assessment or testing
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Employment history and reference checks
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Hiring manager interview
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Presentation, task or role-based exercise (where relevant)
Any offer of employment will be subject to satisfactory right to work, reference, DBS (where required), safeguarding and other pre-employment checks.
We encourage candidates to engage fully with each stage of the process. Preparation, responsiveness and attention to detail are important and reflect the standards we expect in our work.
Get Set for a better tomorrow. Apply today.
Additional information
We reserve the right to close applications early, so we encourage early applications.
Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required.
This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.
Get Set UK does not accept unsolicited CVs from agencies.
