Liaison Work, Jobs in Sevenoaks (with Salaries)

Complaint Liaison Officer
Blue Motor Finance Ltd —Sevenoaks
- CRM software
- English
- Microsoft Office
Quick apply
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
7d
Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
12d
[KYCG Europe Ltd] Client Liaison (Korean Speaking)
KYCG Europe —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Resident Liaison Officer
Sutton Housing Society —Sutton
- £17,649 a year
- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
5d
Administrative Clothing Co-ordinator
London Fire Brigade —London
- £36,723 - £44,085 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Work from home
- Employee discount
2d
Technical & Production Supervisor
Tekhub Ltd —Borough Green
- £32,000 - £35,000 a year
- Full-time
- Supervising experience
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
4d
Resident Liaison Officer
Kier Group —Rainham
- Part-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
SARG Stakeholder Events Co-Ordinator
Civil Aviation Authority —Gatwick Airport
- £41,000 - £54,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
National Police Chiefs' Council - Strategic Intelligence Researcher NKCC
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
12d
Resident Liaison Officer
Southern Housing —Farringdon
- £37,578 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
6d
Junior Designer
Williams Lea —London
- £23.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Civilian Investigator - Major Inquiries - Cold Case Homicide Team - 01
Metropolitan Police —Putney
- £40,519 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
9d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Forensic Fire and Explosion Investigators
Burgoynes —London
- Engineering
- Hotel
- Bachelor's degree
- Relocation assistance
- Annual leave
Website Content Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Hotel
- Travel
UKDTN Coordinating Centre Administrative Assistant
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Administrative experience
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
5d
Rehab Services Lead
Cleveland Clinic London —London
- Full-time
- Annual leave
- Employee assistance programme
12d
Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Maintenance
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Housing Officer
Sandra Davidson Estate Agents —Ilford
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Driving
- Organisational skills
Quick apply
8d

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liaison jobs near sevenoaks

Complaint Liaison Officer

Blue Motor Finance Ltd -
Sevenoaks

Quick apply

Job details

Qualifications

CRM software
English
Complaint handling
Microsoft Office

Full job description

Overall purpose of the role

The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the companys introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the companys policies and procedures.

Key responsibilities and accountabilities

To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
To openly and fairly review each customer complaint without bias or personal opinion
To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible.
Ensure that all complaints are handled with the highest standard of customer care.
Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
To maintain complaints database with correct and relevant information at all times

Compliance and regulation

Develop and maintain a full understanding of the Companys compliance requirements (including the Financial Conduct Authoritys Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Take responsibility for ensuring that personal data within your remit is handled lawfully, fairly, and in line with the companys data protection policies and procedures. Collaborate with the Data Protection Officer to ensure compliance with data protection standards, guidelines, and principles, acting in a manner that upholds these requirements while supporting the DPOs overall oversight responsibilities.

For customer data, ensure it is processed securely and in accordance with data privacy obligations to protect the rights of individuals.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

Person specification

Ability to remain calm and professional under pressure Essential for handling frustrated or distressed customers while maintaining service quality.
Strong emotional intelligence and empathy Ability to actively listen, acknowledge customer concerns, and demonstrate understanding, even in difficult situations.
Experience managing challenging conversations and de-escalating complaints Skilled in conflict resolution techniques to handle emotionally charged situations effectively.
Ability to maintain objectivity and professionalism when dealing with difficult customers Ensuring compliance with policies while balancing customer needs.
Ability to remain resilient and manage stress effectively in a high-pressure environment Working in complaints can be emotionally demanding, so maintaining well-being and self-care strategies is important.
Experience working in a regulated environment with an understanding of complaint handling best practices Given the FCA's oversight, demonstrating knowledge of dispute resolution and complaint handling is beneficial.
Ability to deliver fair and compliant complaint resolutions in line with FCA guidance and internal policies Ensuring all resolutions align with Treating Customers Fairly (TCF) and Consumer Duty principles.
Excellent written English skills, with the ability to draft clear, professional, and empathetic customer responses, including formal complaint outcome letters.
Experience using complaints management systems and CRM software Essential for logging, tracking, and resolving complaints efficiently.
Attention to detail when documenting complaint cases Ensuring records are accurate, comprehensive, and compliant with GDPR and FCA requirements.
Ability to identify root causes and trends in complaints Contributing to process improvements and reducing future complaints.
Comfortable identifying and raising issues, particularly where driving good outcomes for customers is concerned.
Comfortable and competent with MS Office.

Additional requirements

This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your positions remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

Quick apply

Refine Your Search

liaison jobs in sevenoaks

Complaint Liaison Officer

Facilities Service Desk Team leader (Maternity Cover) Full time

Resident Liaison Officer

[KYCG Europe Ltd] Client Liaison (Korean Speaking)

Resident Liaison Officer

Administrative Clothing Co-ordinator

Technical & Production Supervisor

Resident Liaison Officer

SARG Stakeholder Events Co-Ordinator

National Police Chiefs' Council - Strategic Intelligence Researcher NKCC

Resident Liaison Officer

Junior Designer

Civilian Investigator - Major Inquiries - Cold Case Homicide Team - 01

Client Resident Liaison Officer - Social Housing

Forensic Fire and Explosion Investigators

Website Content Manager

UKDTN Coordinating Centre Administrative Assistant

Rehab Services Lead

Resident Liaison Officer

Housing Officer

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