Head of customer service Work, Jobs in Shaw, Gtm (with Salaries)

Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
4d
Merchandiser
Footasylum —Rochdale
- Hybrid work
- Merchandising
- Mentoring
- Training & development
14d
Venue Manager
Admiral Slots —Rochdale
- £30,051 a year
- 8 hour shift
- Customer service
Quick apply
6d
Sales Administrator
Pentagon Motor Group —Oldham
- Monday to Friday
- Contracts
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
13d
Depot Manager
InPost UK —Manchester
- Monday to Friday
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Life insurance
Quick apply
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Leadership
7.5t Service Driver
Garic Ltd —Bury
- £15.50 an hour
- Overtime
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
13d
Head of Intelligence
NHS Greater Manchester Integrated Care —Manchester
- £66,582 - £77,368 a year
- Full-time
- Analytics
3d
Operations and Supply Chain Manager
SafeGroup Services Limited —Manchester
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
Assistant Manager
Admiral Slots —Oldham
- £28,875 a year
- 8 hour shift
- Customer service
- Cash handling
- Annual leave
Quick apply
12d
Head of Analytics
The Christie NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- Team management
- Training & development
- Analytics
1h
Trainee Sales Administrator
Pentagon Motor Group —Oldham
- Monday to Friday
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Sales Administrator
Bid Group ltd —Bolton
- From £24,784.50 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Operations Manager - Multi-Site
Dunsters Farm —Bury
- Weekend availability
- Presentation skills
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
11d
Retrofit Programme Manager
The Guinness Partnership —Oldham
- £72,852 a year
- Full-time
- Customer service
- Microsoft Office
- Project management
13d
Practice Manager
ASDA —Oldham
- Full-time
- Customer service
- Patient care
- In-person
- Store discount
- Annual leave

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Train Service Controllers

Northern Trains -
Manchester

Apply Now

Job details

£63,574 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Mentoring
Communication skills

Full job description

Train Service Controller

Business Function: Controller & Resource Planning

Salary: £63,574 (90% during training period)

Role Type: On Site

Location: Manchester

Hours: 42

Interview Date: 30/07/2026

Every minute of every day, our Control team are the heartbeat of Northern. They’re the people making sure our trains run safely, smoothly, and on time, even when the unexpected happens.

As a Train Service Controller, you’ll be right at the centre of that operation. You’ll oversee the real-time running of our trains, working across both electric and diesel fleets, and helping to keep services moving safely and efficiently across the North. When plans change or disruption hits, you’ll be the one making smart, informed decisions to keep customers on the move and ensure units are available for maintenance when needed.

It’s a role where calm heads, sharp thinking and teamwork matter most because every call you make helps thousands of people get where they need to be.

What you’ll be doing

Managing Northern’s train service in real time, making decisions to maintain safety, performance and service quality.
Allocating and adjusting fleet resources to make sure trains are in the right place at the right time.
Liaising closely with other Northern Controllers, Network Rail and other train operators to minimise disruption.
Using our control systems to record and track train movements, maintenance needs and any service changes.
Supporting the Duty Control Manager and Control Team Leader to activate contingency plans when needed.
Logging events, sharing updates, and supporting colleagues across Control.
Mentoring others and contributing to team projects when required.

About you

You’ll bring a mix of technical know-how and cool-headed decision-making. You’ll likely have experience working in a rail operations, control or performance environment and you’ll know how to apply that knowledge when it counts.

Here’s what will help you succeed:

A solid understanding of railway operations, including passenger train movements and incident management.
Confidence with both electric and diesel multiple unit operations.
Strong geographical knowledge of the Northern network and surrounding infrastructure.
The ability to make quick, logical decisions under pressure, always keeping safety and customers front of mind.
Excellent communication and influencing skills, working well with colleagues across Northern, Network Rail and other operators.
Good IT skills and attention to detail when updating systems and logs.

A good level of education is important, but your ability to stay calm, think clearly and lead through disruption will really set you apart.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: Tailored training and opportunities to gain recognised qualifications, plus clear career pathways across the business.
Recognition: Our Northern Lights and Northern Sparks Awards celebrate brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

head of customer service jobs in shaw, gtm

Train Service Controllers

Merchandiser

Venue Manager

Sales Administrator

Internal Systems Manager

Depot Manager

Head of TechOps Delivery

Head of Communications

7.5t Service Driver

Head of Intelligence

Operations and Supply Chain Manager

Head of Data Protection

Assistant Manager

Head of Analytics

Trainee Sales Administrator

Sales Administrator

Senior Operations Manager - Multi-Site

Head of Order to Delivery

Retrofit Programme Manager

Practice Manager

I want to receive the latest job alerts for head of customer service in shaw, gtm

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