Helpdesk Work, Jobs in Sheffield, Eng (with Salaries)

Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
11d
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)
Transaction Network Services —Sheffield
- 12 hour shift
- Customer service
- Windows
- Microsoft Office
IT 1st Line Engineer
One Call Insurance —Doncaster
- From £24,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
2d
Roster Administrative Support Apprentice
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £15,600 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
2d
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Windows
IT Support Apprentice
Optionbox Ltd —Leeds
- From £16,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Classroom experience
- Free parking
- Referral programme
Quick apply
3d
MSD365 Technical Specialist
HSBC Global Services Limited —Sheffield
- Full-time
- Azure
- DevOps
- JavaScript
2d
IT Support Technician
Mabey Hire —Ravensthorpe
- Full-time
- Travel
- School
Quick apply
2d
Radiopharmacy Project Lead
LabLogic Systems —Sheffield
- Full-time
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
5d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
IT Services Technician (1st / 2nd line) - Huddersfield New College
Calderdale Council —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
IT Services Technician - Huddersfield New College
Kirklees Council —Huddersfield
- Full-time
- Customer service
- Organisational skills
- IT
IT Support Engineer
Optionbox Ltd —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Referral programme
Quick apply
3d
Facilities Operations Coordinator - Designer Outlet East Midlands, South Normanton
Savills Management Resources —Alfreton
- £32,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Mechanical Engineering Manager
University of Sheffield —Sheffield
- £38,784 - £51,753 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Engineering
- Annual leave
- Employee discount
1d
ICT Field Technician
St Philip Howard Catholic Voluntary Academy —Glossop
- £28,142 - £31,022 a year
- Weekend availability
- Travel
- School
- Employee assistance programme
4d

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Level 2 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Operating systems
LAN
Windows
Microsoft Office
Firewall
Virtualisation
Computer networking
VMWare
Communication skills
Active Directory

Full job description

Location:

Sheffield

Report to:

Operations Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a Level 2 Helpdesk Technician you will work as part of a team that offers remote support to clients. The role includes managing various types of cases through interacting with end users; therefore, excellent written and spoken communication skills are essential.

Responsibilities:

Interface with end users via telephone, e-mail and remote-control software
Provide excellent service to clients and set expectations based on agreed processes
To manage all service requests in accordance with agreed SLA’s
To ‘own’ end user issues through to resolution or escalation

Requirements:

Ability to diagnose and resolve complex network / PC software & hardware issues remotely
In depth Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
Experience with Microsoft Office applications and Microsoft Office 365 administration
Experience managing users, groups and policies in Active Directory and Azure AD
Ability to configure, support & troubleshoot Windows Server environments (2016 to 2022)
Experience with Group Policy Management and troubleshooting
Solid understanding of networking concepts
2 years’ experience in similar role

Desirable

Working knowledge of network technology including LAN’s & WAN’s, Firewalls & switches
Working knowledge of virtualization technologies, such as VMWare & Hyper-V
Experience with cloud-based solutions such as Microsoft Azure
Strong experience with Windows Server environments including AD and domain troubleshooting

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

helpdesk jobs in sheffield, eng

Level 2 Helpdesk Engineer

Supervisor Helpdesk EMEA

IT Apprentice

Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)

IT 1st Line Engineer

Roster Administrative Support Apprentice

Product Support Specialist

IT Support Apprentice

MSD365 Technical Specialist

IT Support Technician

Radiopharmacy Project Lead

IT Services Technician (1st / 2nd line)

Systems Support (Occupational Health)

Customer Service Advisor

IT Services Technician (1st / 2nd line) - Huddersfield New College

IT Services Technician - Huddersfield New College

IT Support Engineer

Facilities Operations Coordinator - Designer Outlet East Midlands, South Normanton

Mechanical Engineering Manager

ICT Field Technician

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