Helpdesk Work, Jobs in Sheffield, Eng (with Salaries)

Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Computer networking
- Communication skills
- Employee assistance programme
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
6d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Computer networking
- Communication skills
- Employee assistance programme
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
5d
IT Support Technician
AvantiGas —Chesterfield
- Travel
- Communication skills
6d
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Administrator
Evermax Ltd —Doncaster
- £26,500 - £29,000 a year
- Full-time
- Administrative experience
- Accounting
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Employee discount
Db2 for z/OS Specialist
HSBC Global Services Limited —Sheffield
- Full-time
- Analysis skills
- Scripting
- Agile
12d
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
Senior Change Leader - Private Banking
HSBC Global Services Limited —Sheffield
- Full-time
- CRM software
- Presentation skills
- Budgeting
4h
Compliance & Planning Coordinator
Equans —Wakefield
- £26,734.50 a year
- Full-time
- Microsoft Word
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
GenAI Platform Engineer, Senior Associate Director
HSBC Global Services Limited —Sheffield
- Full-time
- Master's degree
- AI
5d
Facilities Co-Ordinator
Mitie —Castleford
- Microsoft Word
- Organisational skills
- Communication skills
2d
Level 4 Network Engineer Apprentice
Primary Goal —Glossop
- Full-time
- School
- Employee assistance programme
- Employee discount
Quick apply
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Free parking
Quick apply

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Clerical Officer/Receptionist
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
To carry out general administrative duties, including managing correspondence, updating patient records, filing and arranging scanning to EDMS.
£25,272 a year
9d
Customer Service Expert (Inbound calls and Administration)
Aviva —Sheffield
Some customer service experience, in a corporate, office, retail, or hospitality setting. Make your money go further - Up to 40% discount on Aviva products ,…
£26,900 - £29,650 a year
12d

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Level 2 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
LAN
Case record updates
Microsoft Office Suite
Computer networking
Cloud computing
Customer support
VMWare
Customer interaction
Communication skills
Microsoft Azure
Remote diagnostics

Full job description

Location:

Sheffield

Report to:

Operations Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a Level 2 Helpdesk Technician you will work as part of a team that offers remote support to clients. The role includes managing various types of cases through interacting with end users; therefore, excellent written and spoken communication skills are essential.

Responsibilities:

Interface with end users via telephone, e-mail and remote-control software
Provide excellent service to clients and set expectations based on agreed processes
To manage all service requests in accordance with agreed SLA’s
To ‘own’ end user issues through to resolution or escalation

Requirements:

Ability to diagnose and resolve complex network / PC software & hardware issues remotely
In depth Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
Experience with Microsoft Office applications and Microsoft Office 365 administration
Experience managing users, groups and policies in Active Directory and Azure AD
Ability to configure, support & troubleshoot Windows Server environments (2016 to 2022)
Experience with Group Policy Management and troubleshooting
Solid understanding of networking concepts
2 years’ experience in similar role

Desirable

Working knowledge of network technology including LAN’s & WAN’s, Firewalls & switches
Working knowledge of virtualization technologies, such as VMWare & Hyper-V
Experience with cloud-based solutions such as Microsoft Azure
Strong experience with Windows Server environments including AD and domain troubleshooting

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

helpdesk jobs in sheffield, eng

Level 2 Helpdesk Engineer

1st Line Support Analyst

Level 1 Helpdesk Engineer

IT Support & Projects Technician

IT Support Technician

Dropbox Hypercare - IT Service Support Agent

Digital Transformation - IT Service Support Agent

Administrator

Customer Service Advisor

Db2 for z/OS Specialist

Product Support Specialist

Systems Support (Occupational Health)

Senior Change Leader - Private Banking

Compliance & Planning Coordinator

GenAI Platform Engineer, Senior Associate Director

Facilities Co-Ordinator

Level 4 Network Engineer Apprentice

IT Field Service Engineer - Hope Works & South

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