Technical support specialist Work, Jobs in Sheffield, Eng (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
Head of Operations
Bluetree Group —Rotherham
- £65,000 - £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Annual leave
Quick apply
11d
Shopify Developer & Digital Marketing Executive
Saturn Machine Knives Ltd —Sheffield
- £28,000 - £33,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- JavaScript
- Free parking
Quick apply
Digital Information Manager
Equans —Wath upon Dearne
- Full-time
- Organisational skills
- Contracts
- Training & development
- Annual leave
- Employee assistance programme
Legal Recoveries Specialist
Flint Bishop —Sheffield
- Full-time
- Communication skills
Quick apply
Software Developer
Magnavale Ltd —Chesterfield
- £24,000 - £48,000 a year
- Full-time
- Databases
- Software development
- In-person
Quick apply
2d
SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Sheffield
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
Technical & Quality Centre Product Analysis Specialist
Alliance Automotive Procurement —Rotherham
- Microsoft Word
- Analysis skills
- Continuous improvement
Quick apply
Industrial Automation Specialist
DeterTecno Automation Systems Ltd. —Sheffield
- £45,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Free parking
- Flexitime
Quick apply
6d
Stock and Replenishment Administrator
Rubix —Sheffield
- Full-time
HR Technical Support Officer
Rotherham Metropolitan Borough Council —Rotherham
- £28,598 - £31,022 a year
- Full-time
10d
Project Delivery and Improvement Manager
Social Work England —Sheffield
- £44,866 - £47,293 a year
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Leadership
- Annual leave
- Life insurance
11d
Technical Services Manager
Equans —Wakefield
- Full-time
- Management
- Engineering
- Annual leave
- Employee assistance programme
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Systems Development Officer
Mansfield District Council —Mansfield
- £28,598 - £33,699 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
Downtime Management Claim Handler
FMG —Huddersfield
- £24,854 a year
- Monday to Friday
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
Subcontract Coordinator
Hartwell Manufacturing Ltd —Ossett
- £30,000 - £40,000 a year
- Full-time
- Project management
- Organisational skills
- Construction experience
- Free parking
Quick apply
10d
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work

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Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Pre-sales
Help desk

Full job description

Job Title: Complex Product Support Associate (Pensions)
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
A successful candidate will demonstrate strong problem-solving skills and the ability to investigate, diagnose and resolve product or user issues efficiently. They will be comfortable working with support tools, following logical troubleshooting processes and escalating issues with clear, actionable information when required.
Solution Engineering & Implementation Guidance
A successful candidate will demonstrate the ability to support customers through product configuration, onboarding and implementation activities. They will be confident guiding users on best practice and helping customers maximise value from the product.
Knowledge Management & Product Influence
A successful candidate will demonstrate a proactive approach to knowledge sharing and continuous improvement. They will be able to clearly document solutions, identify recurring customer challenges and contribute ideas that improve product adoption and the overall customer experience.
Communication & Commercial Awareness
A successful candidate will demonstrate excellent communication skills, with the ability to translate technical concepts into clear, customer-friendly language. They will build trust with customers by managing expectations effectively and delivering a positive support experience.
Cross-Functional Working
A successful candidate will demonstrate the ability to collaborate effectively with colleagues across Customer Success, Product and Technology teams. They will confidently communicate customer feedback, identify recurring issues and contribute to solutions that improve both product performance and customer outcomes.
Revenue & Growth
A successful candidate will understand the important role product support plays in customer satisfaction, retention and long-term success. They will be confident using their product expertise to support customer conversations, strengthen customer confidence and help customers realise maximum value from our solutions.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

technical support specialist jobs in sheffield, eng

Complex Product Support Associate

Operational Support Officer

Timetable Support Specialist

Head of Operations

Shopify Developer & Digital Marketing Executive

Digital Information Manager

Legal Recoveries Specialist

Software Developer

SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026

Technical & Quality Centre Product Analysis Specialist

Industrial Automation Specialist

Stock and Replenishment Administrator

HR Technical Support Officer

Project Delivery and Improvement Manager

Technical Services Manager

IT Service Desk Analyst

Systems Development Officer

Downtime Management Claim Handler

Subcontract Coordinator

IT Support Engineer (Operations)

I want to receive the latest job alerts for technical support specialist in sheffield, eng

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