Telecommunications technician Work, Jobs in Sheffield, Eng (with Salaries)

NOC/NSCC Technician I
Transaction Network Services —Sheffield
- Full-time
- Azure
- Salesforce
- AWS
IT Support Technician
Oak Technology —Pontefract
- From £25,000 a year
- Full-time
- Customer service
- English
- Windows
- Free parking
Quick apply
CAD Technician
Collis Engineering Ltd —Alfreton
- Full-time
- AutoCAD
- Microsoft Office
- Computer networking
Quick apply

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IT Support Assistant
University of Sheffield —Sheffield
A-Level, BTEC, or equivalent qualification in an IT-related field, or 1-2 years of practical experience in IT support. Work Arrangement: Full Time (On site).
£25,249 - £28,778 a year
10d
Desktop Support Specialist
Fragomen —Sheffield
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service…

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NOC/NSCC Technician I

Transaction Network Services -
Sheffield

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Job details

Full-time

Qualifications

ITIL Certification
Azure
BMC Remedy
Salesforce
Technical support
AWS
ITIL
Network Protocols
Ethernet
WAN
Computer networking
IPsec
IP networking
Linux
Time management
4G/LTE
VPN

Full job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring cusotmer endpoints and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

Responsibilities

Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs.

Responsibilities of the role include:

Proactive monitoring and management of the TNS payments network.
Responsibility for monitoring the health of customer network connectivity, performance.
Logging of all service incidents in the incident management system.
Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
Post incident impact analysis and support.
Provision of clear, consistent, and regular communication with internal and external customers.
Support change management activities across the TNS and partner networks.

Required skills:

Experience in a Technical Support/Network Operations environment.
Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
Experience / knowledge of IP networking and WAN network protocols.
Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.
Understanding of GPRS, LTE and VPN technologies.
Analytical approach to fault-finding with proven ability to diagnose network problems.
Tenacious and inquisitive in investigating and applying corrective action.
Good personal organizational and developed time management skills.
Ability to work under pressure.
Professional working attitude – strong ability to communicate effectively with local and remote team members.

Desirable skills:

A working knowledge of the ITIL framework, or ITIL foundation certification.
Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
Experience with Fortinet products (FortiGates and FortiSwitches)
Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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