Head of customer service Work, Jobs in Sheffield, Syk (with Salaries)

Head of Reception
WaterBear - The College of Music —Sheffield
- £24,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Flexible schedule
Quick apply
6d
Business Support Administrator
Exemplar Health Care Services Limited —Sheffield
- £26,436.80 a year
- Full-time
- Microsoft Outlook
- Front desk
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Head of Travel Services
Al Falah Global Travel Services Ltd —Sheffield
- £5,300 - £7,200 a month
- Full-time
- Hospitality
- Management
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
Head of Operational Excellence
Brightwell —Chesterfield
- Data analysis skills
- Analysis skills
- Continuous improvement
7d
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Head of Service Operations
Brightwell —Chesterfield
- Continuous improvement
- Budgeting
- Leadership
7d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Venue Manager
WaterBear - The College of Music —Sheffield
- £28,000 a year
- Full-time
- Bar
- Management
- Budgeting
Quick apply
5d
New Car Sales Consultant
Pentagon Motor Group —Sheffield
- Weekend availability
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Head of Partnership Sales
Tes Global —Sheffield
- £60,000 - £70,000 a year
- Full-time
- Management
- Business development
- School
- Annual leave
- Employee assistance programme
Quick apply
2d
Business Development Executive
Tes Global —Sheffield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Head of Projects and Services
Ovarro —Sheffield
2d
Used Car Sales Consultant
Pentagon Motor Group —Sheffield
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Head of People Services Hub
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Employee assistance programme
1d
Warehouse Assistant
The Yorkshire Tile Company —Sheffield
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- Warehouse experience
- In-person
Quick apply
17h
Accommodation Manager
MCR Property Group Ltd —Sheffield
- £38,000 - £40,000 a year
- Hospitality
- Microsoft Office
- Leadership
Quick apply
Logistics Manager
AvantiGas —Chesterfield
- Continuous improvement
- Leadership
Marketing Events & Partner Support Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Microsoft Word
- Travel
- Organisational skills
- Annual leave
Quick apply
1d

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Head of Reception

WaterBear - The College of Music
Sheffield

Quick apply

Job details

Permanent | Full-time
£24,500 a year
6 days ago

Benefits

Company pension
Flexible schedule

Qualifications

Record keeping
Customer communication
Closing procedures
Premises locking and securing procedures
Internal department liaison
Microsoft Office Suite
Microsoft Office
Lock and unlock routines
Administrative experience
Opening procedures
Data entry
Organisational skills
Front desk
Cleaning
Safeguarding procedures
Customer interaction
Events management
Facilities maintenance
Time management

Full job description

Company Overview

WaterBear is a college of music with campuses in Sheffield  and  Brighton, and a thriving online provision. The college is an innovator in the sector, with a unique approach to brand, collaborations and a flexible course delivery model. 

We are a College of Falmouth University and benefit from a close strategic relationship with our university partner.

Job Overview

We are seeking to appoint a Head of Reception for its Sheffield Campus. The Head of Reception will serve as the first point of contact for students, tutors, staff and visitors, providing a professional, friendly, and welcoming experience at WaterBear HQ. 

The Head of Reception is responsible for ensuring the effective day-to-day operation of Reception by delivering professional, efficient, and customer focused front of house service to students, staff and visitors.

Key Tasks and Responsibilities

Customer Service:

To act as the first point of contact for students, tutors, and visitors, providing a professional, welcoming and responsive front-of-house service.
To respond to enquiries in person, by telephone and by email, ensuring all communications are handled efficiently, accurately and with a high standard of customer service.
To maintain a friendly, inclusive and professional reception environment that reflects WaterBear’s values and culture.
To manage visitor sign-in procedures, maintain accurate visitor records and issue visitor identification where appropriate.
To provide prospective and current students with accurate and up-to-date information about WaterBear, the Sheffield campus and the wider Sheffield music community.

Estate Support:

To support the Estate Team with the day-to-day maintenance, presentation and smooth operation -of WaterBear’s buildings, classrooms and communal areas.
To act as a key holder, carrying out opening and closing procedures for WaterBear premises, ensuring buildings are secure and ready for use.
To assist in maintaining kitchen, classroom and shared spaces, helping to ensure they remain clean, safe, well-stocked and fit for purpose.
To identify and report maintenance issues, health and safety concerns, and building-related requirements to the Estate Team in a timely manner.
To support the management and distribution of WaterBear equipment, including facilitating equipment loans and returns for students in accordance with established procedures.

Student Support:

To triage student enquiries and direct students to the appropriate academic, wellbeing, student services or support staff.
To recognise, respond to and appropriately escalate safeguarding and welfare concerns in accordance with college policies and procedures.
To support the promotion of student wellbeing initiatives and ensure students are aware of the support services available to them.

Administration:

To support the effective day-to-day operation of the campus through the delivery of administrative services.
To manage room bookings and maintain accurate scheduling systems, coordinating requests across departments and ensuring the efficient use of campus facilities.
To monitor and maintain student attendance records, identifying concerns and escalating attendance issues to the Education and Wellbeing teams where appropriate.
To maintain up-to-date information on student noticeboards and other student-facing communication channels.
To assist with record keeping, data entry and other office-based administrative processes, ensuring information is accurate and maintained in accordance with organisational procedures.

Community Engagement:

To support the planning and delivery of college events, including Open Days, applicant events, masterclasses and student showcases.
To act as a welcoming and knowledgeable representative of WaterBear for prospective students, applicants and visitors.
To work collaboratively with colleagues across departments to support the successful delivery of campus activities and events.

Person Specification

Essential:

At least 2 years’ experience in a customer-facing role.
Friendly and approachable disposition with excellent interpersonal skills.
Strong organisational skills with excellent attention to detail.
Willingness to work flexible hours in line with business requirements.
Ability to manage multiple tasks effectively while maintaining accuracy and high standards of service delivery.
Working knowledge of Microsoft Office 365.
Reliable with excellent time keeping and time management skills.
Proactive, adaptable, and willing to learn and support new systems and processes.
Professional and discreet when handling confidential information.

Desirable:

Experience in a reception, administrative or student-facing environment.
Basic knowledge of content creation software.
Knowledge of and strong interest in music, with a background in music or the wider music industry.
Understanding of the Sheffield music scene and local creative community.

How to Apply

Please submit a CV and covering letter
Closing date for all applications is 4.30pm on Friday 7th August 2026
Applications will be reviewed on an ongoing basis, and we may close the vacancy before the closing date if sufficient suitable applications are received.

Pay: £24,500.00 per year

Benefits:

Company pension

Experience:

customer facing: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in sheffield, syk

Head of Reception

Business Support Administrator

Customer Service Team Leader

Head of Travel Services

University Partnerships Manager

Head of Operational Excellence

Service Delivery Manager

Head of Service Operations

AI Product Manager

Venue Manager

New Car Sales Consultant

Head of Partnership Sales

Business Development Executive

Head of Projects and Services

Used Car Sales Consultant

Head of People Services Hub

Warehouse Assistant

Accommodation Manager

Logistics Manager

Marketing Events & Partner Support Coordinator

I want to receive the latest job alerts for head of customer service in sheffield, syk

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