Head of technical operations and delivery Work, Jobs in Sheffield, Syk (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
14d
Product Owner
Tes Global —Sheffield
- £48,000 - £58,000 a year
- Full-time
- Product management
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Regional Facilities Manager
MCR Property Group Ltd —Sheffield
- £47,000 - £52,000 a year
- Hospitality
- Maintenance
- Travel
Quick apply
Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
School Technical Manager
University of Sheffield —Sheffield
- £48,822 - £65,509 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
- Employee discount
Logistics Manager
AvantiGas —Chesterfield
- Sales
- Customer service
- Continuous improvement
10d
Commercial Manager - Sales and Licensing
SynGenSys Limited —Sheffield
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- No degree
- Life insurance
- Sick pay
Quick apply
Product Quality & Conformity Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Free parking
- Employee assistance programme
Quick apply
Test and Verification Engineer
ITM Power PLC —Sheffield
- Full-time
- CAD
- Engineering
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Development Engineer
ITM Power PLC —Sheffield
- Full-time
- CAD
- Engineering
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
HSSEQ Manager
AvantiGas —Chesterfield
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Quality Systems Engineer
ITM Power PLC —Sheffield
- Full-time
- Engineering
- Analysis skills
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
7d
Ecommerce & Website Manager
EasyBathrooms —Wakefield
- £45,000 - £50,000 a year
- Full-time
- Sales
- Data analysis skills
- Master's degree
- Free parking
- Work from home
Quick apply
3d
Test Capability Engineer
ITM Power PLC —Sheffield
- Full-time
- CAD
- Engineering
- Assembly
- Free parking
- Employee assistance programme
Quick apply
Senior/ Principal Materials Test Engineer
Hottinger, Bruel & Kjaer —Rotherham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
Senior Vulnerability Management Engineer
NEXT —Pontefract
- £50,692 - £68,170 a year
- Full-time
- Management
- DevOps
- Programmable logic controllers
- Free parking
- Employee discount
Corporation Tax Manager
BHP —Sheffield
- £49,000 - £60,000 a year
- Financial services
- Tax experience
- Annual leave
Quick apply
Automation and Facilities Manager
Home Bargains —Doncaster
- Management
- Engineering
- Programmable logic controllers
- Store discount
- Employee assistance programme
Quick apply
Technical Planning Officer
Vico Homes —Castleford
- £34,831 - £39,354 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Leadership
- Annual leave
- Employee assistance programme
21h
Advanced Solutions Lead
MWHTreatment —Hattersley

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
14 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Data analysis skills
Microsoft Office
Project management
Leadership

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of technical operations and delivery jobs in sheffield, syk

Service Delivery Manager

Product Owner

Regional Facilities Manager

Senior Business Systems Administrator

School Technical Manager

Logistics Manager

Commercial Manager - Sales and Licensing

Product Quality & Conformity Engineer

Test and Verification Engineer

Development Engineer

HSSEQ Manager

Quality Systems Engineer

Ecommerce & Website Manager

Test Capability Engineer

Senior/ Principal Materials Test Engineer

Senior Vulnerability Management Engineer

Corporation Tax Manager

Automation and Facilities Manager

Technical Planning Officer

Advanced Solutions Lead

I want to receive the latest job alerts for head of technical operations and delivery in sheffield, syk

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