Medical services manager Work, Jobs in Sheffield, Syk (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Regional Operations Manager
Inclusive Community Care LTD —Sheffield
- £49,000 - £57,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
Quick apply
Personal Tutor (Maternity Cover)
Landmarks College —Rotherham
- £30,928.60 - £43,717.78 a year
- Full-time
- Hospitality
- English
- Travel
- Free parking
- Annual leave
Quick apply
HR Business Partner
Exemplar Health Care Services Limited —Sheffield
- £59,500 a year
- Full-time
- Human resources
Quick apply
Gastroenterology Administrator
Sheffield Children's NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- Word processing
- Data entry
- IT
- Annual leave
1d
Regional Operations Manager
National Care Group —Sheffield
- £57,680 a year
- Analysis skills
- Travel
- Organisational skills
- Annual leave
Quick apply
Director of Clinical Services
Spire Healthcare —Sheffield
- Full-time
- Leadership
- Annual leave
Fostering Team Manager
Five Rivers Child Care Ltd —Doncaster
- £44,856.50 - £50,881.00 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Store discount
Quick apply
Emergency Call Centre Agent
SoloProtect Ltd —Sheffield
- £27,022 - £29,724 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
1d
RGN on Bank
Broomgrove Nursing Home —Sheffield
- £21.38 - £42.76 an hour
- Monday to Friday
- Nursing home
- Care plans
- Communication skills
- Free parking
Quick apply
9d
Support Worker
MSP Case Management Ltd —Sheffield
- £15.00 - £19.36 an hour
- Full-time
- Childcare
- Care experience
- English
Quick apply
9d
Branch Manager
Edmundson Electrical Ltd —Sheffield
- £45,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Profit sharing
- Life insurance
Quick apply
Service Delivery Manager
Pullman Fleet Services —Rotherham
- £50,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
Project Manager (Secondary Steel)
Eurosafe Contracting Ltd —Sheffield
- Full-time
- ERP systems
- Microsoft Office
- Supervising experience
Quick apply
Pharmacy Business Manager
IQVIA —Sheffield
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
Commissioning Home Manager
Spencer Grange Care Home —Wakefield
- £80,000 a year
- Full-time
- Annual leave
Quick apply
Territory Manager – Midlands
Uniplex (UK) Ltd —Sheffield
- £40,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Profit sharing
- Health & wellbeing programme
Quick apply
2d
Fall Protection / Access Project Manager
Eurosafe Contracting Ltd —Sheffield
- Full-time
- ERP systems
- Microsoft Office
- Supervising experience
Quick apply
11d
Shift Leader x 3 posts
Rotherham Metropolitan Borough Council —Rotherham
- £32,061 - £34,434 a year
- Part-time
12d
General Manager
Olleco —Wakefield
- Monday to Friday
- Hospitality
- Management
- Sales
- Employee assistance programme
Quick apply

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Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

medical services manager jobs in sheffield, syk

Senior Complaint Handler

Regional Operations Manager

Personal Tutor (Maternity Cover)

HR Business Partner

Gastroenterology Administrator

Regional Operations Manager

Director of Clinical Services

Fostering Team Manager

Emergency Call Centre Agent

RGN on Bank

Support Worker

Branch Manager

Service Delivery Manager

Project Manager (Secondary Steel)

Pharmacy Business Manager

Commissioning Home Manager

Territory Manager – Midlands

Fall Protection / Access Project Manager

Shift Leader x 3 posts

General Manager

I want to receive the latest job alerts for medical services manager in sheffield, syk

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