customer service manager Work, Jobs in sheffield (with Salaries)

Customer Delivery Manager
Computacenter —Sheffield
- Analysis skills
- IT
- Leadership
13d
Bershka Sheffield Deputy Manager
INDITEX —Sheffield
- Full-time
- Leadership
Quick apply
1d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Manager
247 Home Furnishings —Huddersfield
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
General Manager
Wingstop UK - Sheffield City Centre —Sheffield
- £40,000 - £46,500 a year
- Full-time
- Leadership
- Restaurant
- Employee discount
Quick apply
13d
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Leadership
- Employee discount
- Referral programme
Quick apply
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Shop Manager
Extra Care —Sheffield
- £13.07 an hour
- Full-time
- Annual leave
- Employee assistance programme
8d
Store Manager
Toolstation —Sheffield
- £31,459.09 a year
- Full-time
- Leadership
- Employee discount
Main - Team Leader
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Store Manager
Heron Foods —Sheffield
- £31,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Sales Manager - Used Cars
Perrys Motor Sales Ltd —Chesterfield
- £40,000 a year
- Full-time
- Sales
- Employee discount
Counter Manager -Meadowhall
Benefit Cosmetics UK —Meadowhall
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
8d
Sales - Sales Manager
New Look —Sheffield
- Full-time
- Microsoft Word
- Leadership
- Communication skills
5d
Warehouse Team Manager
Octopus Energy Group —Sheffield
- £35,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Office Manager
GR groundwork’s & building services Ltd —Chesterfield
- £13 - £16 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Sales Manager
MCR Property Group Ltd —Sheffield
- £45,000 - £50,000 a year
- CRM software
- Sales
- Organisational skills
Quick apply
6d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
7d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
2d
Hospitality Sector Lead
HLM Architects —Sheffield
- Hospitality
- Hotel
- Continuous improvement

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Customer Delivery Manager

Computacenter -
Sheffield

Apply Now

Job details

13 days ago

Qualifications

Analysis skills
ITIL
IT
Leadership

Full job description

Location: UK - Sheffield | Job-ID: 218528 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience.

You’ll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career.

What you’ll do

As a Customer Delivery Manager, you’ll be responsible for delivering services into one of our large and complex customer accounts.

You’ll take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, you’ll coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement.

On a day to day basis this looks like:

Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS).
Use data and insight to identify trends, risks and improvement opportunities.
Act as a key point of contact for customer stakeholders, ensuring we remain responsive and deliver measurable value.
Work with globally distributed teams service teams.
Lead through influence in a matrix environment, taking accountability for outcomes.

What you’ll need

Experience:

Experience in IT service management or operational leadership, such as service desk, team leader or similar roles.
Experience managing performance, stakeholders or service delivery environments.

Skills and behaviours:

A strong governance mindset with the ability to oversee and improve services through others.
Strong analytical and problem-solving skills.
Ability to work independently, manage priorities and take ownership of outcomes.
Confident stakeholder engagement and influencing skills.
Resilient and comfortable working in a fast-paced, high-demand environment.

Desirable:

ITIL knowledge or certification.
Experience with ServiceNow or similar ITSM tools.
Experience working in large or complex service environments.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

customer service manager jobs in sheffield

Customer Delivery Manager

Bershka Sheffield Deputy Manager

Customer Success Manager

Customer Services Manager

General Manager

Head of B2C Sales

Head of Customer Care

Shop Manager

Store Manager

Main - Team Leader

Store Manager

Sales Manager - Used Cars

Counter Manager -Meadowhall

Sales - Sales Manager

Warehouse Team Manager

Office Manager

Sales Manager

Area Manager, Customer Fulfillment

Head of Service Delivery

Hospitality Sector Lead

I want to receive the latest job alerts for customer service manager in sheffield

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