Customer support & client services managers Work, Jobs in Shenfield, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
8d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
10d
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Customer Support Lead
Legl —London
- Hybrid work
- AI
3d
Customer Success Team Lead
Log my Care —London
- £70,000 - £75,000 a year
- Hybrid work
- Leadership
- Communication skills
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Supervisor
Booker Group —North Weald Bassett
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
9d
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
2d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
8d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
10d
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
4d
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Head of Client Services
Gallagher —London
- Hybrid work
- Leadership
- Employee stock purchase plan
- Life insurance
8d
Client Services Manager
HeadFirst B.V. —London
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree

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customer support & client services managers jobs near shenfield, ess

Customer Services Team Leader

Eastlight Community Homes -
Braintree

Apply Now

Job details

Full-time
£38,333 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

Refine Your Search

customer support & client services managers jobs in shenfield, ess

Customer Services Team Leader

Head of CS - Under 18s Services

Head of Client Services

Customer Service Supervisor - Bank

Global Head of Customer Support

Customer Support Lead

Customer Success Team Lead

Customer Support Team Lead

Customer Service Supervisor

Head of Customer Experience

Founding Customer Experience Lead

Customer Experience Manager

Client Services Manager

Guest Services Manager

NEMEA Customer Success Lead

Experience & Engagement Manager

Customer Support Manager

Head of Client Services

Client Services Manager

EMEA Customer onboarding Lead

I want to receive the latest job alerts for customer support & client services managers in shenfield, ess

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